Release Note
Cisco Unified ICM/Contact Center Enterprise & Hosted Editions, Release 7.5,
Hardware and System Software Specification
Table of Contents
©2008-2011 Cisco Systems, Inc. iii
6.7.10 Unified ICM/Contact Center SS7 Network Interface Option ...................................................................... 48
6.7.11 CTI OS Server ............................................................................................................................................. 48
6.7.12 Silent Monitor Service for CTI OS .............................................................................................................. 49
6.7.13 Citrix MetaFrame Presentation Server ....................................................................................................... 49
6.7.14 CTI OS Agent and Supervisor Desktops ..................................................................................................... 50
6.7.15 Siebel ........................................................................................................................................................... 50
6.7.15.1 CTI Driver for Siebel ............................................................................................................................................... 50
6.7.15.2 Cisco Data Store ...................................................................................................................................................... 51
6.7.16 CRM Connector .......................................................................................................................................... 51
6.7.16.1 CRM Connector for Salesforce.com, PeopleSoft and Microsoft CRM 3.0 .............................................................. 51
6.7.16.2 CRM Connector for SAP .......................................................................................................................................... 53
6.7.16.3 CRM Connector Supported Platforms ..................................................................................................................... 55
6.7.17 CAD Agent and Supervisor Desktops ......................................................................................................... 55
6.7.18 Remote Monitoring Suite (RMS) ................................................................................................................. 56
6.7.19 Cisco Collaboration Server (CCS) .............................................................................................................. 58
6.7.20 Cisco Media Blender (CMB) for Web Collaboration Option ..................................................................... 58
6.7.21 Unified Web Interaction Manager (WIM) ................................................................................................... 58
6.7.22 Dynamic Content Adapter (DCA) for Web Collaboration Option .............................................................. 58
6.7.23 Cisco E-Mail Manager (CEM) Option........................................................................................................ 58
6.7.24 Unified E-mail Interaction Manager (EIM) ................................................................................................ 59
6.7.25 Cisco Support Tools Server ......................................................................................................................... 59
6.7.26 Cisco Support Tools Node Agent ................................................................................................................ 59
6.7.27 Unified Expert Advisor ................................................................................................................................ 60
7 SYSTEM SOFTWARE REQUIREMENTS .............................................................................................................. 61
7.1 MICROSOFT WINDOWS SERVER 2003 ........................................................................................................................ 61
7.2 MICROSOFT SQL SERVER 2005 ................................................................................................................................. 63
7.3 LICENSING REQUIREMENTS........................................................................................................................................ 63
7.3.1 Windows Server 2003 Licensing ...................................................................................................................... 64
7.3.2 SQL Server Licensing ...................................................................................................................................... 64
7.3.3 Licensing Use Cases ........................................................................................................................................ 68
7.4 MICROSOFT SOFTWARE LOCALIZATIONS ................................................................................................................... 69
7.5 OPERATING SYSTEM AND DATABASE REQUIREMENTS .............................................................................................. 70
7.6 CTI SUPPORTED PLATFORMS ..................................................................................................................................... 72
7.7 SUPPORTED THIRD-PARTY SOFTWARE ...................................................................................................................... 73
7.8 CISCO SECURITY AGENT (CSA) ................................................................................................................................. 74
7.9 SERVER VIRTUALIZATION .......................................................................................................................................... 74
7.10 UNIFIED CONTACT CENTER MANAGEMENT PORTAL SOFTWARE REQUIREMENTS ................................................ 77
APPENDIX A – SERVER CLASSES .................................................................................................................................. 79
APPENDIX B – RAID CONFIGURATION REQUIREMENTS ...................................................................................... 83
APPENDIX C – ACRONYMS AND TERMS ..................................................................................................................... 84