Release Note

Cisco Unified ICM/Contact Center Enterprise & Hosted Editions, Release 7.5,
Hardware and System Software Specification
©2008-2011 Cisco Systems, Inc. 34
6.6 Unified ICM Hosted
This section assists you in selecting hardware servers for ICM Hosted,
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For clarity, only MCS family processors are specified below for the NAM and CICM Router nodes. Where non-MCS
hardware is deployed (or being purchased), the equivalent type / number of processors (including speed), available
memory (RAM), disk (capacity and controller architecture), and overall server capacity profile must meet or exceed that of
the corresponding MCS model. Refer to
covering new deployments and technology refresh
as well as common ground upgrade. (These are minimum requirements.)
Appendix A – Server Classes for full server class explanatory detail.
Table 6-34: NAM Router and NAM Logger Servers, Unified ICMH
Server Class Capacity
(cps)
Other Requirements
NAM Router NAM Logger
MCS-40-002-Class GEN-50-003-Class 180
NAM Routers require addition of a third network interface
card to connect to a Signaling Access Network. Refer to the
Setup and Configuration Guide for Cisco Unified ICM
Hosted.
MCS-40-003-Class GEN-50-004-Class 255
MCS-40-003-Class GEN-50-005-Class 300
Table 6-35: CICM Router and CICM Logger Servers, Unified ICMH
Server Class Capacity (agents)
CICM Router CICM Logger BHCA Agents
MCS-40-002-Class GEN-50-003-Class
216,000 7,200
129,600 12,960
86,400 17,280
MCS-40-003-Class GEN-50-004-Class
306,000 10,200
183,600 18,360
122,400 24,480
MCS-40-003-Class GEN-50-005-Class
360,000 12,000
216,000 21,600
144,000 28,800
Note: A quad processor class server should be substituted for the CICM Router server where greater than ten (10)
customer instances are deployed.
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The Multiple-NAM deployment model, which provides for NAM pair redundancy for high availability and increased scalability, is
outside the scope of this document. Consult Cisco directly for capacity and sizing consultation with Multiple-NAM configurations.