Release Note

Cisco Unified ICM/Contact Center Enterprise & Hosted Editions, Release 7.5,

Hardware and System Software Specification

6.7.2 Unified ICM/Unified Contact Center Logger

Refer to the Unified ICM/Contact Center Hardware and Software Requirements for information on Logger server

hardware selection based on capacity requirements. This section provides Logger server disk configuration information

based on the hardware you selected, and other Logger configuration information.

For Operating System and Database Requirements, go to Section 7.5.

SQL Server Note: High load/performance environments that reach the 2 GB maximum boundary — including carrier

class customers deploying quad processor servers — require the deployment of Microsoft Windows Server 2003

Enterprise Edition (with the /3GB switch) and SQL Server 2000 Enterprise Edition, to address additional server

memory. Microsoft SQL Server 2005 Standard and Enterprise Editions are not limited by the maximum memory

boundary.

For Remote Management/Support

A 56K V.Everything/V.90 external modem is needed for remote management and support. See Section 7.1.7,

Supported

Third-Party Software.

6.7.2.1 New Deployments and Technology Refresh

Table 6-37: Logger Servers, Unified ICM/CC, New Deployments / Tech. Refresh

Server Class Other requirements and remarks

MCS-40-005-Class

MCS-40-011-Class

Disk Configuration - 4 disks

Disks 1-2: OS, ICM, SQL Server and other third-party software, ICM Database

Transaction Log(s) RAID 1

Disks 3-4: Database files RAID 1 (alternately RAID 10 can be used to gain better write

performance by adding 2 additional disks – see below)

MCS-40-006-Class

MCS-40-012-Class

Disk Configuration - 6 disks

Disks 1-2: OS, ICM, SQL Server and other third-party software, RAID 1

Disks 3-6: Database files, ICM Database Transaction Log(s), RAID 10

MCS-40-007-Class

MCS-40-013-Class

Disk Configuration – 8 disks

Disks 1-2: OS, ICM, SQL Server and other third-party software, RAID 1

Disks 3-8: Database files, ICM Database Transaction Log(s) RAID 10

GEN-50-005-Class Disk Configuration – 8 or more disks

Disks 1-2: OS, ICM, SQL Server and other third-party software, RAID 1

Disks 3-8: Database files, ICM Database Transaction Log(s) RAID 10 with dedicated 2

channel external RAID Controller, minimum of 256 MB cache with battery

backup.