Release Note

Cisco Unified ICM/Contact Center Enterprise & Hosted Editions, Release 7.5,

Hardware and System Software Specification

6.7.3 AW – Distributor, HDS, and WebView

For Unified CC Enterprise and Unified CC Hosted, Internet Script Editor is optional, and unlike in previous releases, it

is no longer required that a WebView Server be installed on an AW/HDS. This option increases reporting scalability for

large and hosted customers. Separating a database server and web server is also an important security consideration.

In order to deploy a standalone WebView server, an HDS-enabled AW must be accessible via TCP/IP for database

connectivity; therefore, you have two options:

• AW – Real-Time Distributor, HDS, and co-resident WebView

• Real-Time Distributor, HDS, and separate dedicated WebView Server(s)

For a Unified System Contact Center Enterprise Deployment, Internet Script Editor is part of the standard installation

and WebView is co-resident on the AW Distributor.

These hardware requirements are based on the following usage patterns.

The average reporting user is running:

• 2 concurrent real time reports

o Each report returns less than 50 rows.

o Equivalent to running or monitoring a script via Script Editor or Internet Script Editor.

• 1 historical report every hour, with each report defined as:

o Queries working with data set size of 3,000 or less. Data sets size is determined by multiplying # of

entities by two times the number of hours chosen by end-user while running the historical report. See table

for calculation of data sets.

o Queries resulting in less than or equal to 800 rows of data on half hour or daily historical reports

Determine the size of the data set by calculating the number of entities times hours multiplied by 2.

Table 6-39: WebView Reporting Data Set

Report Calculation Data Set Size ½ Report,

Rows Returned

Daily Report,

Rows Returned

Call Type Report: 10 Call

Types for 20 hours

10 X 20 X 2 400 160 10

Agent Skill Group Report:

10 Agents, each in 5 Skill

Groups for 8 hours

10 X 5 X 8 x 2 800 800 50

Note: Each reporting user is the equivalent of 1 Script Editor monitoring user (using Internet Script Editor or Client

AW). See Section 6.7.4,

AW – Real-Time Distributor for sizing of a distributor only running Internet Script Editor

Server or serving Client AWs.

Graphics Card and Monitor for Unified ICM AW

Graphics card capable of 1024 x 768 x 64 K color or better

17" or larger display

For Unified Contact Center Hosted

This server can be used in a Unified CC Hosted multi-instance environment. It can be configured with up to 10

instances with 5 users per AW.