Release Note
Cisco Unified ICM/Contact Center Enterprise & Hosted Editions, Release 7.5,
Hardware and System Software Specification
©2008-2011 Cisco Systems, Inc. 39
6.7.3.1 New Deployments and Technology Refresh
6.7.3.1.1 AW – Real-Time Distributor, HDS, Co-resident WebView
For Operating System and Database Requirements, go to Section 7.5.
Table 6-40: AW, HDS, Co-resident WebView Servers, New Deployments / Tech. Refresh
Server Class Capacity Other requirements
Reporting
Users Per
HDS
MCS-30-004-Class
MCS-30-005-Class
5 Disk Configuration – 2 Disks
Disks 1-2: OS, ICM, SQL Server and other third-party software,
Database files, ICM Database Transaction Log(s); RAID 1
MCS-40-005-Class
MCS-40-011-Class
10 Disk Configuration – 4 Disks
Disks 1-2: OS, ICM, SQL Server and other third-party software, ICM
Database Transaction Log(s); RAID 1
Disks 3-4: Database files; RAID 1
MCS-40-009-Class
MCS-40-015-Class
20 Disk Configuration – 6 Disks
Disks 1-2: OS, ICM, SQL Server and other third-party software, ICM
Database Transaction Log(s); RAID 1
Disks 3-6: Database files; RAID 10
MCS-40-010-Class
MCS-40-016-Class
25
Disk Configuration – 8 (or more)Disks
Disks 1-2: OS, ICM, SQL Server and other third-party software; RAID 1
Disks 3-8+: Database files, ICM Database Transaction Log(s); RAID 10.
Dedicated 2 channel RAID Controller, min 256 MB cache
with battery backup. (Alternately, the ICM Database
Transaction Log(s) can be moved to a dedicated drive to limit
disk contention.)
GEN-50-005-Class
50
Note that if you have an AW with HDS and co-resident WebView server, the total number of agents in the contact center
deployment must not be greater than 10 times the specified maximum of Reporting Users per HDS.
6.7.3.1.2 AW – Real-Time Distributor, HDS, Separate Dedicated WebView
For Operating System and Database Requirements, go to Section 7.5.