Release Note

Cisco Unified ICM/Contact Center Enterprise & Hosted Editions, Release 7.5,

Hardware and System Software Specification

Table 6-41: AW, HDS, Separate WebView Servers, New Deployments / Tech. Refresh

Server

Class

Capacity Other requirements

Reporting

Users Per

HDS

WebView

Servers Per

HDS, each

supporting 50

users

GEN-

50-

005-

Class

50 1

Disk Configuration – 8 (or more) Disks

Disks 1–2: OS, ICM, SQL Server and other third-party

software; RAID 1

Disks 3–*: Database files, ICM Database Transaction Log(s);

RAID 10. Dedicated 2 channel RAID Controller,

min 256 MB cache with battery backup.

(Alternately, the ICM Database Transaction Log(s)

can be moved to a dedicated drive to limit disk

contention.)

100 2

200 4