Release Note

Cisco Unified ICM/Contact Center Enterprise & Hosted Editions, Release 7.5,

Hardware and System Software Specification

6.7.3.2 Common Ground Upgrade

6.7.3.2.1 AW – Real-Time Distributor, HDS, Co-resident WebView

For Operating System and Database Requirements, go to Section 7.5.

Note for SQL Server: High load/performance environments that reach the 2 GB maximum boundary—including

carrier class customers deploying quad processor servers—required the deployment of Microsoft Windows Server

2003 Enterprise Edition (with the /3GB switch) and SQL Server 2000 Enterprise Edition, to address additional

server memory. Microsoft SQL Server 2005 Standard and Enterprise Editions are not limited by the maximum

memory boundary.

Table 6-42: AW, HDS, co-resident WebView Servers, Common Ground Upgrade

Server Class Capacity Other requirements and remarks

Reporting

Users Per

HDS

MCS-30-002-Class

MCS-30-003-Class

Disk Configuration – 2 Disks

Disks 1-2: OS, ICM, SQL Server and other third-party software, ICM

Database Transaction Log(s); RAID 1

MCS-40-002-Class

MCS-40-003-Class

Disk Configuration – 4 Disks

Disks 1-2: OS, ICM, SQL Server and other third-party software, ICM

Database Transaction Log(s); RAID 1

Disks 3-4: Database files; RAID 1

GEN-40-002-Class

MCS-40-004-Class

Disk Configuration – 6 Disks

Disks 1-2: OS, ICM, SQL Server and other third-party software; RAID 1

Disks 3-6: Database files, ICM Database Transaction Log(s); RAID 10

GEN-50-003-Class

GEN-50-004-Class

Disk Configuration – 8 (or more) Disks

Disks 1-2: OS, ICM, SQL Server and other third-party software; RAID 1

Disks 3-8+: Database files, ICM Database Transaction Log(s); RAID 10.

Dedicated 2 channel RAID Controller, min 256 MB cache with

battery backup. (Alternately, the ICM Database Transaction

Log(s) can be moved to a dedicated drive to limit disk