Release Note

Cisco Unified ICM/Contact Center Enterprise & Hosted Editions, Release 7.5,

Hardware and System Software Specification

Table 6-43: AW, HDS, Separate WebView Servers, Common Ground Upgrade

Server Class Capacity Other requirements and remarks

Reporting

Users Per

HDS

WebView Servers

Per HDS, each

supporting 50

users

GEN-50-003-Class

GEN-50-004-Class

50 1

Disk Configuration – 8 Disks

Disks 1-2: OS, ICM, SQL Server and other third-party

software - RAID 1

Disks 3-*: Database files, ICM Database Transaction

Log(s) - RAID 10. Dedicated 2 channel RAID

Controller, min 256 MB cache with battery backup.

(Alternately, the ICM Database Transaction Log(s) can

be moved to a dedicated drive to limit disk contention.)

100 2

200 4

6.7.3.3 Dedicated WebView Server

Table 6-44: Dedicated WebView Servers

Server Class Other requirements and remarks

MCS-40-003-Class

MCS-40-005-Class

MCS-40-008-Class

MCS-40-011-Class

IIS 6.0 (ships with Windows Server 2003). Windows Server 2003 Enterprise Edition is

not required for the dedicated WebView Server.