Release Note

ManualsBrandsCisco ManualsContact CenterCisco Unified Contact Center Enterprise 10.5(2)

Cisco Unified ICM/Contact Center Enterprise & Hosted Editions, Release 7.5,

Hardware and System Software Specification

List of Tables

Table 1-1: Publication Updates .................................................................................................................................... 2

Table 5-1: Configuration Limits and Scalability Constraints, Unified ICM, Unified CC .................................................. 12

Table 5-2: Operating Conditions, Unified ICM, Unified CC ......................................................................................... 15

Table 6-1: Agent PG Configuration Options with CTI OS, Unified CCE ....................................................................... 17

Table 6-2: Agent PG Configuration Options with Cisco Agent Desktop, Unified CCE .................................................... 17

Table 6-3: Progger Servers, Unified CCE, New Deployments / Tech. Refresh ................................................................ 18

Table 6-4: Rogger Servers, Unified CCE, New Deployments / Tech. Refresh ................................................................. 19

Table 6-5: Router/Logger Servers, Unified CCE, New Deployments / Tech. Refresh ...................................................... 19

Table 6-6: Agent PG Servers, Unified CCE, New Deployments / Tech. Refresh ............................................................. 20

Table 6-7: Progger Servers, Unified CCE, Common Ground Upgrade ........................................................................... 21

Table 6-8: Rogger Servers, Unified CCE, Common Ground Upgrade ............................................................................ 21

Table 6-9: Standalone Router/Logger Servers, Unified CCE, Common Ground Upgrade ................................................ 22

Table 6-10: Agent PG Servers, Unified CCE, Common Ground Upgrade ...................................................................... 22

Table 6-11: Remote Silent Monitoring, Basic Environment, Unified CCE, Unified CCH ................................................ 23

Table 6-12: Remote Silent Monitoring, Enhanced Environment, Unified CCE, Unified CCH .......................................... 23

Table 6-13: Agent PG Configuration Options, Unified SCCE ....................................................................................... 24

Table 6-14: Central Controller + Agent/IVR Controller Servers, Unified SCCE ............................................................. 25

Table 6-15: Central Controller, Agent/IVR Controller Servers, Unified SCCE ............................................................... 25

Table 6-16: Central Controller, Agent/IVR Controller Disk Configuration, Unified SCCE .............................................. 26

Table 6-17: Administration & WebView Reporting Server Disk Configuration, Unified SCCE ....................................... 26

Table 6-18: NAM Rogger Servers, Unified CCH ......................................................................................................... 27

Table 6-19: CICM Router/Logger Servers, Unified CCH, New Deployments / Tech. Refresh .......................................... 27

Table 6-20: CICM Router/Logger Servers, Unified CCH, Common Ground Upgrade ..................................................... 27

Table 6-21: Multi-Instance Agent PG with CTI OS Servers, Unified CCH ..................................................................... 28

Table 6-22: Hardware Requirements, Unified CCMP ................................................................................................... 28

Table 6-23: Additional Resource Limitations, Unified CCMP ....................................................................................... 29

Table 6-24: Server Configuration, Unified CCMP ....................................................................................................... 29

Table 6-25: Physical Drive Layout, Unified CCMP...................................................................................................... 29

Table 6-26: Rogger Servers, Unified ICME, New Deployments / Tech. Refresh ............................................................. 30

Table 6-27: Standalone Router/Logger Servers, Unified ICME, New Deployments / Tech. Refresh ................................. 31

Table 6-28: MR PG Servers (Standalone), Unified ICME, New Deployments / Tech. Refresh ......................................... 31

Table 6-29: Rogger Servers, Unified ICME, Common Ground Upgrade ........................................................................ 31

Table 6-30: Standalone Router/Logger, Unified ICME, Common Ground Upgrade ........................................................ 32

Table 6-31: Logger with Other Generic Hardware, Unified ICME, Common Ground Upgrade ........................................ 32

Table 6-32: MR PG (Standalone) Servers, Unified ICME, Common Ground Upgrade .................................................... 33

Table 6-33: CTI OS Servers, Unified ICME, Common Ground Upgrade ....................................................................... 33