Release Note

Cisco Unified ICM/Contact Center Enterprise & Hosted Editions, Release 7.5,
Hardware and System Software Specification
©2008-2011 Cisco Systems, Inc. 46
6.7.8 Unified Contact Center Gateway
Unified Contact Center Gateway enables a parent/child deployment model; the parent is Unified ICME and the child can
be Unified CCE, Unified System CCE, and Unified CC Express.
Table 6-50: Unified Contact Center Gateway Servers
Server Class Capacity
(agents)
Other requirements and remarks
MCS-30-003-Class
MCS-30-004-Class
450
MCS-40-003-Class 2,000 Total number of agents is applicable to one or
more Unified System CCEs.
6.7.9 TDM ACD Peripheral Gateway (PG)
The following information is applicable to Unified ICM Enterprise and Unified ICM Hosted only.
Note: Agent Capacity is decreased by 25% when CTI OS Security is enabled.
Table 6-51: TDM ACD PG Servers, Unified ICME/H, New Deployments / Tech. Refresh
Server Class Capacity (agents)
TDM ACD PG
with MR PG
TDM ACD PG
with CTI OS
TDM ACD PG
without options
MCS-30-004-Class
MCS-30-005-Class
100 250 1,000
MCS-40-005-Class
MCS-40-011-Class
200 2,000 2,000
Table 6-52: TDM ACD PG Servers, Unified ICME/H, Common Ground Upgrade
Server Class Capacity (agents)
TDM ACD PG
with MR PG
TDM ACD PG
with CTI OS
TDM ACD PG
without options
MCS-30-002-Class 60 150 600
MCS-30-003-Class 85 200 800
MCS-40-002-Class 120 1,200 1,200
MCS-40-003-Class 170 1,600 1,600