Release Note

Cisco Unified ICM/Contact Center Enterprise & Hosted Editions, Release 7.5,

Hardware and System Software Specification

Hardware, software requirements and remarks

1 x Eiconcard S94 66MHz or Eiconcard S94 V2 (for PCI 2.2) or Eiconcard S94 PCI Express (PCIe)

(See Table 5.28 for Eiconcard specifications)

1 x 25' DB25 male to DB25 male cable (Alternative Tech EIC007-25)

Synchronous null modem adapter (Belkin A4 A602-16298)

1 x DB25 male to DB9 female null modem cable (Black Box EVMTBPC-0025)

Eiconcard Connections for Windows Server 2003 and Windows XP

FOR ROCKWELL SPECTRUM TCP/IP INTERFACE

1 x DB25 male to DB9 female null modem cable (Black Box EVMBPC-0025)

FOR SIEMENS ROLM 9751 INTERFACE

1 x Digi AccelePort Xp 2, 4, or 8-port adapter

Cables for above terminating in DTE 232 male connector

FOR NEC NEAX 2400/7400 INTERFACE

1 x CTI Dongle (NEC part)

Refer to Unified ICM/Contact Center Hardware and Software Requirements for information on PG server selection

based on system capacity for different Unified ICM/Contact Center product editions.

6.7.10 Unified ICM/Contact Center SS7 Network Interface Option

Table 6-56: SS7 Gateway Servers (Includes AT&T Network Gateway)

Server Class Other requirements and remarks

GEN-20-002-Class

GEN-20-003-Class

GEN-20-004-Class

SS7 Card

1 x 4 port Cisco PCI SS7 card(s)

Many server types require an optional riser card/adaptor to support the 3.3V PCI card.

Note that the 5V card has reached End of Sale (with a last sale date of June 30, 2006) but

is still supported.

Note also that a maximum of 3 cards can be installed on the server.

6.7.11 CTI OS Server

For new installations beginning with release 7.0(0), Cisco specifies that the CTI OS server co-reside within the PG

according to the Agent PG Configuration. When upgrading CTI OS from Release 6.0 or earlier, where CTI OS was

installed on standalone server(s), the upgrade can be applied to the standalone server. It is strongly encouraged

however, that the CTI OS server be migrated to co-reside on the PG as soon as possible to reduce bandwidth

requirements on the network. Standalone CTI OS server(s) are supported during the upgrade and migration period.

Also, beginning with Release 7.0(1), the number of configured CTI OS peer servers is limited to one (1). Refer to

Unified ICM/Contact Center Hardware and Software Requirements for sizing guidelines.

Standalone CTI OS servers are not supported for Unified CC Hosted deployments.

Starting from ICM 7.5(9), CTI OS .Net CIL is supported in 64 bit OS in the Citrix environment.

See Section 7.1.6,

CTI Supported Platforms for operation system requirements for the CTI OS server.