Release Note

Cisco Unified ICM/Contact Center Enterprise & Hosted Editions, Release 7.5,
Hardware and System Software Specification
©2008-2011 Cisco Systems, Inc. 49
6.7.12 Silent Monitor Service for CTI OS
The silent monitor service is a single executable that can be deployed in two different ways:
1. Standalone server which is called Silent Monitor Server
2. Co-resident with any CTI OS Client Toolkit application which is called Silent Monitor Service for Unified CC
Toolkit
Silent Monitor Server
The silent monitor server is a standalone server that provides silent monitor functionality for a set of mobile agents.
When the silent monitor service is deployed as a standalone server, it must not be co-resident with any other CTI OS or
Unified ICM components.
Silent Monitor Service for Unified CC Toolkit
The silent monitor service can also be configured to provide silent monitor functionality for a single Unified CC agent.
In this configuration, the silent monitor service runs on the same computer as the agent or supervisor's desktop. In a
Citrix environment, the silent monitor service runs on the same computer as the agent or supervisor's Citrix client.
Table 6-57: Silent Monitor Service Servers
Server Class Capacity
(sessions)
Server Type Other requirements and remarks
MCS-40-003-Class 40 Silent Monitor Server See Section 7.1.6, CTI Supported
Platforms
MCS-30-003-Class
MCS-30-004-Class
20
6.7.13 Citrix MetaFrame Presentation Server
Citrix MetaFrame Presentation server and Microsoft Terminal Services are Server Based Computing (SBC) platforms
that enable hosting of Cisco’s CTI desktops applications and allow the deployment of thin clients rather than the entire
Desktop.
Release 7.5 of the CTI OS Agent and Supervisor Desktops and Cisco Agent Desktop provides native support for the
Citrix MetaFrame Presentation Server 4.0 and 4.5, and Microsoft Terminal Services environments.
The agent desktop application capacity of the Citrix MetaFrame Presentation Server and Microsoft Terminal Services
depends on the number and type of applications in use. Consult Citrix Professional Services and a Microsoft Certified IT
professional for guidance.
Configuration details and usage limitations for Cisco Agent Desktop/Citrix implementations are documented in the
manual Integrating CAD with Citrix Presentation Server or Microsoft Terminal Servers, located at:
http://www.cisco.com/en/US/products/sw/custcosw/ps427/products_implementation_design_guides_list.html
Configuration details and usage limitations for Cisco CTI Toolkit Desktop/Citrix implementations are documented in the
manual Integrating Cisco CTI OS Into a Citrix MetaFrame Presentation Server/Microsoft Terminal Services
Environment, Release 7.5(1), located at:
http://www.cisco.com/en/US/products/sw/custcosw/ps14/products_installation_and_configuration_guides_list.html