Release Note

Cisco Unified ICM/Contact Center Enterprise & Hosted Editions, Release 7.5,
Hardware and System Software Specification
©2008-2011 Cisco Systems, Inc. 50
6.7.14 CTI OS Agent and Supervisor Desktops
Table 6-58: CTI OS Agent and Supervisor Desktop Servers
Server Class Type Other requirements and remarks
GEN-10-005-Class CTI OS Supervisor
Desktop
Windows compatible full-duplex sound card (if using Cisco IP
Communicator and/or Silent Monitoring)
See Section 7.1.6,
CTI Supported Platforms
GEN-10-005-Class CTI OS Agent
Desktop
Windows compatible full-duplex sound card (if using Cisco IP
Communicator)
See Section 7.1.6,
CTI Supported Platforms
GEN-10-005-Class CTI OS Monitor
Mode Application
See Section 7.1.6, CTI Supported Platforms
Note: CTI OS supports the G.711 and G.729 codecs for the MTU soft phone.
Table 6-59: CTI OS Silent Monitoring Hardware Requirements
Compatible Ethernet NIC Refer to Cisco.com for more information:
Silent Monitoring NIC Compatibility Matrix
Qualifying Ethernet Cards for Cisco Agent Desktop Monitoring
6.7.15 Siebel
6.7.15.1 CTI Driver for Siebel
For supported Siebel versions, see the CTI Compatibility matrix:
http://www.cisco.com/en/US/products/sw/custcosw/ps14/prod_technical_reference_list.html
The CTI Driver for Siebel is installed on the Siebel Communications Manager Server and must operate stand alone from
all other Unified ICM/Contact Center systems. Agent capacity and performance for Siebel Call Centers can vary
dramatically based on the deployment topology and configuration of the Siebel components and the complexity of the
Siebel applications and scripts in use. For more details on performance tuning Siebel deployments, consult Siebel
Technical Support or a Siebel Certified Configuration Engineer.
Table 6-60: CTI Driver for Siebel Servers
Server Class Capacity
*
(agents)
Type Call Rate
(calls / sec.)
Other requirements and remarks
MCS-40-003-Class 700
Siebel
Communications
Manager Server
(SCM)
3.75
The Siebel deployment model tested had
each server component (SCM and OM)
installed stand-alone on its own server
host.
See Section 7.1.6,
CTI Supported
Platforms
Siebel Call Center
Object Manager
(OM)