Release Note
Cisco Unified ICM/Contact Center Enterprise & Hosted Editions, Release 7.5,
Hardware and System Software Specification
©2008-2011 Cisco Systems, Inc. 52
Table 6-62: CRM Connector Server
Server Class *Capacity
(agents)
Call Rate
(calls / sec.)
Other requirements and remarks
MCS-30-004-Class
MCS-30-005-Class
900 7.5 See Section 6.7.17.3, CRM Connector Supported Platforms
MCS-40-005-Class
MCS-40-011-Class
1,800 15 See Section 6.7.17.3, CRM Connector Supported Platforms
* The above dimensioning guidelines and parameters were developed in a lab testing environment that included a test CRM
system setup or an equivalent CRM simulator. Actual quality of service (delays, responsiveness, etc.) experienced by the contact
center agents might vary from the above dimensioning guidelines/parameters. These variations include structure and size of the
CRM database, overall level of the CRM tuning, intensity of the contact processing workflow(s), as well as other CRM
configuration and topology variables outside of the scope of the Cisco connector. It is for this reason that Cisco highly
recommends an in-house load test early in a connector deployment project to make sure that the total quality of service under
load is satisfactory.
6.7.16.1.2 CRM Connector Server Administration Tool
The Administration Tool is usually installed on the CRM Connector Server. See CRM Connector Server for system
requirements.
6.7.16.1.3 CRM Connector Adapter for Salesforce.Com
The Salesforce.com adapter is used in conjunction with the CRM Connector Server, which is a separate component
of the Unified CC Enterprise solution. This Adapter is installed on the agent desktop and connects to the CRM
Connector Server via .NET remoting.
Table 6-63: CRM Connector Adapter for Salesforce.com
Server Class Type Hardware, software requirements and remarks
GEN-10-005-Class CRM Adapter client. Operating system and other software
See Section 6.7.17.3, CRM Connector Supported Platforms
Other hardware Requirements
100/1000 Ethernet port
For additional information on the Salesforce.com CRM visit the http://www.salesforce.com/ web site.
6.7.16.1.4 CRM Connector Adapter for PeopleSoft
The PeopleSoft adapter is used in conjunction with the CRM Connector Server, which can be a part of the Unified
CC Enterprise solution configuration. This adapter is installed with the PeopleSoft CRM product.
Table 6-64: CRM Connector Adapter for PeopleSoft
*Server Class Type Hardware, software requirements and remarks
MCS-30-004-Class
MCS-30-005-Class
MCS-40-005-Class
MCS-40-011-Class
CRM Adapter Server
Operating system and other software
See: CRM Connector Supported Platforms
Other hardware Requirements
100/1000 Ethernet port