Release Note

ManualsBrandsCisco ManualsContact CenterCisco Unified Contact Center Enterprise 10.5(2)

Cisco Unified ICM/Contact Center Enterprise & Hosted Editions, Release 7.5,

Hardware and System Software Specification

List of Tables

Table 6-34: NAM Router and NAM Logger Servers, Unified ICMH ............................................................................. 34

Table 6-35: CICM Router and CICM Logger Servers, Unified ICMH ........................................................................... 34

Table 6-36: Network Interface Requirements, Unified ICM Router Servers ................................................................... 35

Table 6-37: Logger Servers, Unified ICM/CC, New Deployments / Tech. Refresh ......................................................... 36

Table 6-38: Logger Servers, Unified ICM/CC, Common Ground Upgrade ..................................................................... 37

Table 6-39: WebView Reporting Data Set .................................................................................................................. 38

Table 6-40: AW, HDS, Co-resident WebView Servers, New Deployments / Tech. Refresh ............................................. 39

Table 6-41: AW, HDS, Separate WebView Servers, New Deployments / Tech. Refresh ................................................. 40

Table 6-42: AW, HDS, co-resident WebView Servers, Common Ground Upgrade ......................................................... 41

Table 6-43: AW, HDS, Separate WebView Servers, Common Ground Upgrade ............................................................. 42

Table 6-44: Dedicated WebView Servers .................................................................................................................... 42

Table 6-45: AW – Real-Time Distributor Servers ........................................................................................................ 43

Table 6-46: AW – Real-Time Client Servers (Client AW) ............................................................................................ 44

Table 6-47: WebView Client and Internet Script Editor Client Hardware/Software Requirements .................................... 44

Table 6-48: VRU PG Servers – New Deployments / Tech. Refresh ............................................................................... 45

Table 6-49: VRU PG Servers - Common Ground Upgrade ........................................................................................... 45

Table 6-50: Unified Contact Center Gateway Servers ................................................................................................... 46

Table 6-51: TDM ACD PG Servers, Unified ICME/H, New Deployments / Tech. Refresh .............................................. 46

Table 6-52: TDM ACD PG Servers, Unified ICME/H, Common Ground Upgrade ......................................................... 46

Table 6-53: Avaya TDM ACD PG Servers, Unified ICME/H, New Deployments / Tech. Refresh, CTI OS ...................... 47

Table 6-54: Avaya TDM ACD PG Servers, Unified ICME/H, Common Ground Upgrade, No CTI OS ............................ 47

Table 6-55: TDM ACD PG Hardware and Software Requirements................................................................................ 47

Table 6-56: SS7 Gateway Servers (Includes AT&T Network Gateway) ......................................................................... 48

Table 6-57: Silent Monitor Service Servers ................................................................................................................. 49

Table 6-58: CTI OS Agent and Supervisor Desktop Servers ......................................................................................... 50

Table 6-59: CTI OS Silent Monitoring Hardware Requirements .................................................................................... 50

Table 6-60: CTI Driver for Siebel Servers ................................................................................................................... 50

Table 6-61: Cisco Data Store Servers ......................................................................................................................... 51

Table 6-62: CRM Connector Server ........................................................................................................................... 52

Table 6-63: CRM Connector Adapter for Salesforce.com ............................................................................................. 52

Table 6-64: CRM Connector Adapter for PeopleSoft ................................................................................................... 52

Table 6-65: CRM Connector Adapter for Microsoft CRM 3.0 ...................................................................................... 53

Table 6-66: CRM Connector for SAP ......................................................................................................................... 53

Table 6-67: CRM Connector Supported Platforms and Requirements ............................................................................ 55

Table 6-68: CAD Agent and Supervisor Desktop Servers ............................................................................................. 56

Table 6-69: Remote Monitoring Suite Servers ............................................................................................................. 57

Table 6-70: Cisco Support Tools Servers .................................................................................................................... 59

Table 6-71: Unified Expert Advisor Servers ................................................................................................................ 60