Release Note

Cisco Unified ICM/Contact Center Enterprise & Hosted Editions, Release 7.5,

Hardware and System Software Specification

MCS-40-005-Class 250 2

Collocated Deployment with IPSec/SSL

MCS-30-004-Class 500 4

Collocated Deployment with no

IPSec/SSL

MCS-40-005-Class 750 6

Collocated Deployment with no

IPSec/SSL

For more information on Operating System and other software, see the section titled, CRM Connector Supported

Platforms

Cisco Unified CRM Connector DataStore Specifications:

• Server class: MCS-30-004-Class

• Maximum 10 Cisco Unified CRM Connectors for SAP to 1 Cisco Unified CRM Connector DataStore

• Maximum 30 KB SAP Call Attached Data transferred

• Maximum number of concurrent existing data objects: 10000

* The above dimensioning guidelines and parameters were developed in a lab testing environment that included a test CRM

system setup or an equivalent CRM simulator. Actual quality of service (delays, responsiveness, etc.) experienced by the

contact center agents might vary from the above dimensioning guidelines/parameters. These variations include structure and

size of the CRM database, overall level of the CRM tuning, intensity of the contact processing workflow(s), as well as other

CRM configuration and topology variables outside of the scope of the Cisco connector. It is for this reason that Cisco highly

recommends an in-house load test early in a connector deployment project to make sure that the total quality of service under

load is satisfactory.