Release Note

Cisco Unified ICM/Contact Center Enterprise & Hosted Editions, Release 7.5,
Hardware and System Software Specification
©2008-2011 Cisco Systems, Inc. 55
6.7.16.3 CRM Connector Supported Platforms
Table 6-67: CRM Connector Supported Platforms and Requirements
* The Admin tool can use Microsoft SQL Server Express which is freely available from Microsoft.
1
Consult the Cisco Unified CRM Connector Implementation and Administration Guide for Microsoft CRM, Oracle
PeopleSoft and Salesforce.com guide for detailed implementation and installation information for these CRM
Connector products.
2
Consult the Installation and Configuration Guide: Cisco Unified CRM Connector for SAP, Release 1.0(1) for the
CRM Connector for SAP.
N/A = Not Available
N/R = Not Required
6.7.17 CAD Agent and Supervisor Desktops
CAD agent and supervisor desktops are used in conjunction with the CAD server, which can be a part of the Unified CC
Enterprise solution configuration.
CRM
Connector
Operating System Additional Software
Windows
Server
2003 SP2
Windows XP
Professional
SP2
Windows
Vista
Microsoft
.NET
Framework
V2.0
Microsoft
Message
Queuing
(MSMQ)
Microsoft
Internet
Information
Server (IIS)
Microsoft
SQL
Server
D
C
O
M
ASP.
NET
2.0
JRE
1.6.3
Server

N/A N/A
  
N/R
 
N/R
Server
Adminis-
tration
Tool

N/A N/A

N/R

*


N/R
Oracle
PeopleSoft
Adapter
1

N/A N/A

N/R
N/R N/R N/R
N/R

Microsoft
CRM 3.0
Adapter
1

N/A N/A

N/R
 
N/R

N/R
Salesforce.
com
Adapter
1
N/A
  
N/R N/R N/R

N/R N/R
SAP
2

N/A N/A N/R N/R
N/R N/R N/R N/R N/R