Release Note

Cisco Unified ICM/Contact Center Enterprise & Hosted Editions, Release 7.5,

Hardware and System Software Specification

6.7.24 Unified E-mail Interaction Manager (EIM)

Refer to the Cisco Interaction Manager System Requirements Guide and the Cisco Interaction Manager Planning Guide

at:

http://www.cisco.com/en/US/partner/products/ps7236/products_implementation_design_guides_list.html

for system requirements, server configurations, capabilities, and limitations of the Cisco Unified E-mail Interaction

Manager.

6.7.25 Cisco Support Tools Server

Table 6-70: Cisco Support Tools Servers

Server Class Other requirements and remarks

MCS-10-002-Class

MCS-10-003-Class

MCS-10-004-Class

Supported Applications

Unified ICM/Contact Center

(Unified CM, CCS, CEM, IP- IVR, Unified CC Express, CVP)

Other Hardware

ATA/IDE acceptable.

Graphics card capable of 1024 x 768 x 64K color or better (17" or larger display)

Operating System

Microsoft Windows Server 2003 Standard Edition or R2, SP2

Microsoft Windows 2000 Server with SP4

Microsoft Windows XP Professional with SP2

All other required software is installed as part of the Support Tools Server Installation

When selecting a system on which to install the Support Tools Server, consider the following:

1) Do you plan on supporting more than 25 Cisco Unified application servers using one Support Tools server?

2) Do you plan on saving information in the Support Tools repository on a regular basis?

3) Do you plan on running the registry compare tool and/or the log collection merge tool frequently?

If you answered yes to any of these questions, you must install the Support Tools Server on a system dedicated for use

by the Support Tools Server application. Otherwise, you might choose to deploy the Support Tools Server co-resident

with a Real-Time Client Admin Workstation, if one is used.

6.7.26 Cisco Support Tools Node Agent

The Support Tools Node Agent can be installed on any node specified in this document

In addition to the nodes specified in this document, the Support Tools Node Agent can be installed on a Unified CM,

CCS, CEM, IP IVR, Unified CC Express and CVP system, when that system is part of the Unified ICM/Contact Center

solution and is running on Windows Operating System.

. Note that it is not necessary

to install this node agent on a Support Tools Server node as it has the node agent functionality built-in.

The Support Tools Node Agent should only be installed one of these systems when it is used as part of a solution that contains a Unified

ICM or a Unified CC Enterprise/Hosted product.

However, use of the Support Tools node agent on CAD or CTI OS Agent and Supervisor desktops is not supported. Installation of the

node agent on these systems is not harmful but the functionality of Support Tools cannot be guaranteed.