Release Note

Cisco Unified ICM/Contact Center Enterprise & Hosted Editions, Release 7.5,

Hardware and System Software Specification

7 System Software Requirements

7.1 Microsoft Windows Server 2003

In most cases, Microsoft Windows Server 2003 Standard Edition is adequate for use with Unified ICM/Contact Center 7.x.

In some circumstances, however, high-end system deployments must deploy Microsoft Windows Server 2003 Enterprise

Edition on some Unified ICM/Contact Center components, such as the Logger and the HDS. You should be aware of the

following distinction between the editions.

Customers should perform a clean Windows install from the Microsoft media.

Microsoft Windows Server 2003 Standard Edition

• Supports up to four processors on one server

• Maximum 4 GB of RAM

Microsoft Windows Server 2003 Enterprise Edition

• Supports up to eight processors on one 32-bit server

• Maximum 32 GB of RAM

Important: Unified ICM/Contact Center is qualified to work only on a standard, retail (or OEM) packaged installation of

Windows Server 2003 (Standard or Enterprise), with or without Cisco Security hardening. Cisco provides its own security

hardening policy to secure the standard Windows image for Unified ICM/Contact Center. Cisco does not

support Unified

ICM/Contact Center on a customized Windows image (for example, a corporate image) or when custom security hardening

has been applied. Using a customized image of the Windows operating system or custom security hardening can cause the

Unified ICM/Contact Center application to fail.

Microsoft Windows Server 2003 R2

Microsoft introduced Windows Server 2003 R2, an update to the Windows 2003 operating system that is distributed on a

second media disk. Windows Server 2003 R2 provides a number of elective add-on features such as identity and access

management, storage management, enhanced Web technologies, and so forth. Windows Server 2003 R2 is applicable to

both Standard and Enterprise editions of Windows for Unified ICM/Contact Center customers.

Note: Windows Server 2003 R2 is supported only with the optional features NOT selected.

Cisco has completed qualification of Unified ICM/Contact Center 8.0(1) on Windows Server 2003 R2. Customers currently

deploying Windows Server 2003 can upgrade to R2 on their Unified ICM/Contact Center 7.x servers.

Unified ICM/Contact Center 8.0(1) requires Windows Server 2003 or Windows Server 2003 R2; SP2 must be applied on all

Windows Server 2003 systems. Cisco qualifies Unified ICM/Contact Center using Windows Server 2003 SP2 and Windows

Server 2003 R2 SP2 (Standard and Enterprise).

OEM Versions of Microsoft Windows Server 2003 R2 Standard Edition

Unified ICM/Contact Center 8.0(1) supports IBM and HP OEM versions of Microsoft Windows Server 2003 R2 Standard

Edition. The following sections describe the MCS servers supported by OEM Windows Server 2003 Standard OS recovery

media.