Release Note

ManualsBrandsCisco ManualsContact CenterCisco Unified Contact Center Enterprise 10.5(2)

Cisco Unified ICM/Contact Center Enterprise & Hosted Editions, Release 7.5,

Hardware and System Software Specification

Table 7-1: SQL Server Licensing Guide ...................................................................................................................... 66

Table 7-2: Supported Microsoft Software Localizations ............................................................................................... 69

Table 7-3: Operating System and Database Requirements, Unified ICME/ICMH/CCE/CCH ........................................... 70

Table 7-4: Special Considerations (OS and DB Requirements), Unified ICME/ICMH/CCE/CCH .................................... 70

Table 7-5: Operating System and Database Requirements, Unified SCCE ...................................................................... 71

Table 7-6: CTI Supported Platforms ........................................................................................................................... 72

Table 7-7: Supported Third-Party Software ................................................................................................................. 73

Table 7-8: Virtual Machine Requirements ................................................................................................................... 75

Table 7-9: Virtualized Avaya TDM ACD PG Requirements ......................................................................................... 76

Table 7-10: Unified Contact Center Management Portal Software Requirements ............................................................ 78

Table A.0-1: Series ‘40’ of MCS Server Classes (Dual Processor) ................................................................................ 79

Table A.0-2: Series ‘30’ of MCS Server Classes (Single Processor) .............................................................................. 80

Table A.0-3: Series ‘20’ of MCS Server Classes (Single Processor) .............................................................................. 80

Table A.0-4: Series ‘10’ of MCS Server Classes (Single Processor Desktops) ................................................................ 80

Table A.0-5: Series ‘50’ of Generic Server Classes (Quad Processor) ............................................................................ 80

Table A.0-6: Series ‘40’ of Generic Server Classes (Dual Processor) ............................................................................. 81

Table A.0-7: Series ‘30’ of Generic Server Classes (Single Processor) .......................................................................... 81

Table A.0-8: Series ‘20’ of Generic Server Classes (Single Processor) .......................................................................... 81

Table A.0-9: Generic Server Classes for Client Software (Desktops) ............................................................................. 81

Table B.0-1: RAID Configuration Requirements ......................................................................................................... 83

Table C.0-1: Acronyms and Terms ............................................................................................................................. 84