Release Note

Cisco Unified ICM/Contact Center Enterprise & Hosted Editions, Release 7.5,

Hardware and System Software Specification

7.3.1 Windows Server 2003 Licensing

Cisco Unified CC Enterprise and Hosted customers are encouraged to consult Microsoft resources and documentation to

determine the licensing that best fits their environment. In many cases, customers might already be licensed for Windows

Server 2003 under an existing agreement with Microsoft. In such cases, there is no need to obtain additional licensing for

Unified ICM-/Unified Contact Center-based servers.

Customers are responsible for ensuring they are in compliance with Microsoft Licensing terms. Cisco offers OEM Windows

Server 2003 for Enterprise or Hosted contact center solutions (Customer Voice Portal is included.) MCS server purchases

might include the following OEM offerings:

CC-WIN2K3-STD-1COA Windows Server 2003 - Standard Edition (0 CAL for a 1 CPU server)

CC-WIN2K3-STD-2COA Windows Server 2003 - Standard Edition (0 CAL for a 2 CPU server)

Licensing Unified ICM and Unified CC servers for Windows Server 2003 depends on the licensing model adopted by the

customer and the direction this customer's IT Organization has taken in licensing the servers and workstations in the

environment.

Microsoft states that customers can “choose to purchase a Windows Device CAL for every device accessing their servers, or

can purchase a Windows User CAL for every named user accessing these servers. By having two types of Windows CALs,

[customers] are able to use the model that makes sense for their organization. For example, purchasing a Windows User

CAL might make more sense if a company has a need for employees to have roaming access using multiple devices.

Windows Device CALs might make more sense if a company has multiple-shift workers who share devices.”

See

http://www.microsoft.com/windowsserver2003/howtobuy/licensing/overview.mspx for more information.

Assuming each of the agent desktops or agents accessing the contact center servers have either User or Device CALs, the

servers only need a Windows server license. The OEM Windows Server 2003 packages Cisco re-sells with MCS servers do

not include CAL. Customers need to procure the CALs for their use separately.

In many cases, agents (users) or agents' desktop computers (devices) are already licensed thus not requiring the acquisition of

additional Windows CALs when Cisco’s Customer Contact solutions are implemented.

In addition, the Cisco OEM Windows Server 2003 packages support virtualization. This means the Cisco OEM Windows

Server 2003 image can be installed on VMware. The licensing scheme is per Virtual Machine.

More questions can be directed to the ICM/CCE Platform (O/S, DB, Hardware) at

http://wwwin-

forums.cisco.com/forum.jspa?forumID=3593

7.3.2 SQL Server Licensing

The following is provided as general guidelines to help determine the appropriate licensing methods needed for the

deployment of Cisco Unified ICM/Contact Center Enterprise and Hosted software. SQL Server licenses are not included in

the cost of Unified ICM or Unified Contact Center agent licenses.

Microsoft provides a number of different licensing options that apply to enterprises as well as service providers. SQL Server

can be licensed through multiple programs, including but not limited to, Volume Licensing and Service Provider License

Agreements (SPLA).

See

http://www.microsoft.com/sql/howtobuy/default.mspx and

http://www.microsoft.com/serviceproviders/licensing/default.mspx for information on SQL Server Licensing.

The following are SQL Server licensing options that apply to Cisco Unified ICM/Contact Center Enterprise and Hosted

(Microsoft definition):

Server plus Device (or User) CALs: Under this model, a server license is required for each operating system environment

running an instance of SQL Server, as well as a CAL for each client device (or user) that accesses a system running SQL

Server.