Release Note

Cisco Unified ICM/Contact Center Enterprise & Hosted Editions, Release 7.5,

Hardware and System Software Specification

Processor Licensing Model: Under this model, a license is required for each physical processor accessed by an operating

system environment running SQL Server. This License does not require any device or user client access licenses (CALs).

Service Provider License Agreement (SPLA): The Service Provider License Agreement (SPLA) enables service providers

and ISVs with a hosted offering to license Microsoft products on a monthly basis to provide services and hosted applications

to their end customers.

As they pertain to SQL Server licensing with Unified ICM/Contact Center, users, devices, servers and processors are defined

as the following:

• A user is a person who interacts with the Unified ICM/Contact Center software. Unified ICM/Contact Center

agents

, supervisors, and system and contact center administrators are among such users. The number of users, as

it pertains to SQL Server licensing, is the cumulative and not the concurrent count.

• A device is client device used by a human user to interact with the Unified ICM/Contact Center software. The

number of client devices, as it pertains to SQL Server licensing, is the cumulative and not the concurrent count.

• A server is a type of computer that runs SQL Server. In Unified ICM/Contact Center deployments, Logger, AW

and HDS are examples of components that require SQL Server. For the complete listing of Unified ICM/Contact

Center components that require SQL Server, see the section,

Operating System and Database Requirements.

• A processor is described as a single physical Central Processing Unit (CPU), regardless of the number of cores.

SQL Server licensing is required for any and all Unified ICM/Contact Center deployments. Customers must determine the

appropriate licensing methods based on the size of the deployment. It is not uncommon for a contact center environment to

have more agent personnel than stations, so the most appropriate method of licensing in this case would be using device

CALs versus user CALs. In large installations, the cost of the total amount of user or device CALs required might surpass

the cost of processor licensing, so the latter might be the appropriate licensing method. A processor license for each of the

processors on the database servers would be required.

Note: A license is required for every user of the system regardless of whether the deployment is distributed (for example,

WebView and HDS on separate nodes). For more information, see:

http://www.microsoft.com/sql/howtobuy/multiplexing.mspx.

In deployment scenarios where Cisco Unified CC Hosted or Unified ICM Hosted is used by service providers, Microsoft’s

Service Provider License Agreement (SPLA) would apply in lieu of other licensing models. Under SPLA, SQL Server is

licensed on a monthly basis to end customers of the service providers. Service providers should consult with Microsoft to

determine the appropriate licensing model for their SQL Server deployments.

Cisco Unified ICM or Unified CC (Enterprise and Hosted) customers are encouraged to consult Microsoft documentation

and other resources to determine the licensing that best fits their specific Unified ICM/Contact Center deployment. In many

cases, Unified ICM/Contact Center customers might already have the necessary SQL Server licenses under an existing

agreement with Microsoft. Consult your IT or Legal organization for more information.

Microsoft Licensing terms are subject to change. Customers are ultimately responsible for ensuring their SQL Server

licensing is in compliance with Microsoft’s End User License Agreement (EULA).

The following table provides supplemental information.