Release Note

Cisco Unified ICM/Contact Center Enterprise & Hosted Editions, Release 7.5,
Hardware and System Software Specification
©2008-2011 Cisco Systems, Inc. 70
7.5 Operating System and Database Requirements
The tables below present operating system requirements specific to Unified ICM/Contact Center server type. The second
table covers those Unified ICM/Contact Center servers and client desktop deployments requiring special consideration,
while the third table addresses Unified System CCE.
Table 7-3: Operating System and Database Requirements, Unified ICME/ICMH/CCE/CCH
Unified ICM/Contact Center
Server
Microsoft Windows Server 2003
Standard or R2, SP2
Microsoft SQL Server 2005 Standard
Edition, SP3
13
ICM Router
NAM Router
CICM Router

N/A
Progger (Unified CCE)
 
Rogger (Unified CCE)
 
NAM Rogger (Unified CC
Hosted)
 
AW – Distributor
 
WebView Server

N/A
All PGs, includes
Agent PG
TDM ACD PG
VRU PG
MR PG

N/A
14
Unified CC Enterprise
Gateway

N/A
SS7 Network Interface
Server

N/A
RMS LGMapper
RMS LGArchiver
 
ICM Logger
NAM Logger
CICM Logger
 
AW – Distributor, HDS with
WebView Server
 
Note: From ICM 7.5(1) and later versions of ICM, SQL 2005 with Service Pack 2 is supported for DBLookup feature.
Table 7-4: Special Considerations (OS and DB Requirements), Unified ICME/ICMH/CCE/CCH
Unified ICM/Contact
Center Server
Operating System Requirements
CEM, CMB, CCS, DCA Multichannel application servers require Windows 2000 Server. They do not support
Windows Server 2003.
13
Microsoft SQL Server 2000 Standard, SP4 is supported while in transition for those upgrading from a release prior to 7.5
14
Unless CAD is installed, in which case SQL Server is required