Release Note

Cisco Unified ICM/Contact Center Enterprise & Hosted Editions, Release 7.5,
Hardware and System Software Specification
©2008-2011 Cisco Systems, Inc. 71
Unified ICM/Contact
Center Server
Operating System Requirements
RMS Listener Microsoft Windows Server 2003 Standard Edition or R2, SP2
For monitoring ICM prior to release 5.0(0), RMS Listener server needs to have
Microsoft Windows 2000 Server with SP4 that supports NetBEUI.
RMS AlarmTracker Client See Section 6.7.19,
Remote Monitoring Suite
AW – Real Time Client See Section 6.7.5, AW – Real-Time Client Only (Client AW)
WebView Client See Section 6.7.6, WebView Client and Internet Script Editor
Outbound Option Dialer Go to the following link for Cisco Outbound Option Data Sheet and Cisco Outbound
Option Technical Reference.
http://www.cisco.com/en/US/partner/products/sw/custcosw/ps524/products_data_sheets
_list.html
CTI OS Desktops See Section 7.6, CTI Supported Platforms
CTI OS See Section 7.6, CTI Supported Platforms
Cisco Support Tools See Section 6.7.26, Cisco Support Tools Server
Table 7-5: Operating System and Database Requirements, Unified SCCE
Unified System CC
Enterprise Server
Microsoft Windows Server 2003
Standard or R2, SP2
Microsoft SQL Server 2005 Standard
Edition, SP3
15
Central Controller
 
Agent/IVR Controller

N/A
Central Controller +
Agent/IVR Controller
 
Administration & WebView
Reporting
 
15
Microsoft SQL Server 2000 Standard, SP4 is supported while in transition for those upgrading from a release prior to 7.5.