Release Note

Cisco Unified ICM/Contact Center Enterprise & Hosted Editions, Release 7.5,
Hardware and System Software Specification
©2008-2011 Cisco Systems, Inc. 73
CTI OS – Monitor
Mode Apps using
Java CIL
18
N/A N/A N/A
   
 v5.0
CTI Desktop
(GeoDCS) V4.7
only
N/A N/A
 
N/A N/A

N/A
Custom Apps
using GeoDCS or
CtiClient32, V4.7
only
N/A N/A
 
N/A N/A
—
N/A
CAD
19


20

21
   
 v3.0 or 4.0
22
7.7 Supported Third-Party Software
Table 7-7: Supported Third-Party Software
Function Software
Remote Administration  Windows Server 2003 Remote Desktop
23
 Symantec pcANYWHERE 12.x
6.1
 RealVNC 4.1
Anti-Virus software  McAfee VirusScan Enterprise 8.7i
 Symantec Endpoint Protection 11.0
 Trend Micro ServerProtect version 5.7
Internet Browser  Internet Explorer 6.0 (SP1 or greater)
 Internet Explorer 7.0
 Internet Explorer 8.0 for ICM 7.5(7) or later
Sybase InfoMaker See Section 6.7.6, WebView Client and Internet Script Editor.
Remote Management and Support
Remote management capability allows Cisco TAC support or Cisco partners to provide system maintenance and system
troubleshooting from a remote site.
You can provide remote management and remote support capability in one of the following two ways:
• Provide secured VPN to your network where your Unified ICM/Contact Center server resides.
• Provide remote access point through a 56K V.Everything/V.90 external modem.
The modems are typically installed on the Unified ICM/Contact Center Logger and on the PGs.
18
Java CIL supports Java JDK/JRE 1.6_05
19
CAD supports Internet Explorer 7.0 and 8.0
20
30 day upgrade period only
21
MTS or Citrix deployment only
22
CAD-BE only using Firefox 1.5 or higher with JRE 5.0 update 14
23
Remote Desktop is not supported for software installation or upgrade. For Remote Desktop usage information, see section Remote
Administration in “Security Best Practices Guide for Cisco Unified ICM/Contact Center Enterprise & Hosted”.