Release Note

Cisco Unified ICM/Contact Center Enterprise & Hosted Editions, Release 7.5,
Hardware and System Software Specification
©2008-2011 Cisco Systems, Inc. 75
• Alcatel PG
• Aspect PG
• Avaya PG
• Ericsson PG
• Digital Media System (DMS) 100 PG with only TCP/IP interface
• Symposium PG
• Siemens PG
The following PG types are not supported on the VMware platform due to their special interface requirements:
• NEC PG
• DMS 100 PG with X.25 interface
• Spectrum PG
Note: The deployment of Unified System CCE and Unified System CCE Agent/IVR Controllers on virtual machines is not
supported.
The following table provides a mapping of supported virtual machines to their corresponding non-virtualized platform.
The goal here is to directly equate a virtual machine type with specific CPU affinity and RAM resource allocation to a
documented server class. The virtual machine shall inherit the capacity defined by that server class for the specified
ICM/CCE component type. Note that the reader may not
apply this mapping to unsupported components – virtualization is
only supported with the components specified in this table.
Table 7-8: Virtual Machine Requirements
VM Component
Type
VM Resource
Allocation
Matching Discrete
Server Class (to
determine capacity)
See Table
for
Capacities
Additional Requirements
CPUs RAM
Unified CCE
Agent PG
24
1 2GB MCS-30-004-Class
MCS-30-005-Class
Table 6-6
Agent PG with No Options
1 PIM, 1 CTI OS
2 4GB MCS-40-005-Class
MCS-40-011-Class
MR PG
2 2GB MCS-30-004-Class
MCS-30-005-Class
Table 6-28
4 4GB MCS-40-005-Class
MCS-40-011-Class
VRU PG
25
1 1GB MCS-30-004-Class
MCS-30-005-Class
Table 6-48
2 2GB MCS-40-005-Class
MCS-40-011-Class
TDM ACD PG
26
1 2GB MCS-30-004-Class
Table 6-51
PG with CTI OS
24
Includes: Unified Communications Manager (Unified CM) PG, Unified CCE Generic PG, Unified CCE System PG and Unified ICM
Agent Routing Service (ARS) PG
25
Includes: Unified Customer Voice Portal (CVP) PG and Cisco Voice Response Unit (VRU) PG