Release Note

Cisco Unified ICM/Contact Center Enterprise & Hosted Editions, Release 7.5,
Hardware and System Software Specification
©2008-2011 Cisco Systems, Inc. 76
MCS-30-005-Class
Deploy MR PG in separate virtual machine
2 4GB MCS-40-005-Class
MCS-40-011-Class
Avaya ACD PG
2 4GB n/a
Ta
ble 7-9
Unified Contact
Center Gateway
1 2GB MCS-30-003-Class
MCS-30-005-Class
Table 6-50
2 4GB MCS-40-003-Class
MCS-40-011-Class
Client AW
1 1GB MCS-10-004-Class
Table 6-46
Up to 20 Client AW virtual machines (VMs)
permitted per host (ESX Server); maximum
of one Client AW per virtual machine.
Connect to the Client AW virtual machine
using Windows Remote Desktop
Connection.
The above table should be referenced first when determining how one wishes to deploy ICM/CCE components in virtual
machines. Each virtual machine has minimum resource requirements – CPU affinity must be set as indicated and the
specified amount of RAM must be allocated to each virtual machine. This virtual machine configuration then “maps” to a
discrete server class, indicated in the next column. For each server class, the capacity limits have been previously defined
in a component table as referenced in the “See Table” column; refer to that table for the capacity limits for the discrete
server platform that matches this virtual machine. Any additional requirements specific to a virtual machine environment
are noted in the “Additional Requirements” column.
Avaya TDM ACD PG
A single Avaya TDM ACD PG virtual machine (with CPU affinity set at two) cannot support as many agents as an
Avaya ACD PG on an MCS-40-005-Class server. Therefore, a direct mapping of platforms to the Avaya TDM ACD
PG could not be accomplished while providing maximum value for a virtualized environment. In order to provide the
greatest capacity without sacrificing flexibility and value, the capacity limits for Avaya TDM ACD PG virtual
machines appear in the following table:
Table 7-9: Virtualized Avaya TDM ACD PG Requirements
Host Server Class VM Resource
Allocation
Desktops Connecting to CTI OS Additional Requirements
CPUs RAM Capacity
(agents)
Skill Groups
Per Agent
MCS-40-010-Class
MCS-40-016-Class
2 4GB 2,000 5
Note: CTI OS Monitor Mode applications
are not supported with Avaya and CTI
OS
2 4GB 1,600 10
2 4GB 1,300 15
2 4GB 1,000 20
Hardware Requirements:
26
Includes: Alcatel PG, Aspect PG, Ericsson PG, DMS100 PG, Symposium PG and Siemens PG