Release Note

Cisco Unified ICM/Contact Center Enterprise & Hosted Editions, Release 7.5,

Hardware and System Software Specification

The Unified ICM/Unified Contact Center virtualization solution requires the virtual machines to be run on the

following Cisco MCS-7845 class servers:

• MCS-40-010-Class

• MCS-40-016-Class

The MCS-40-010-Class server comes with 4GB RAM. An additional 16GB RAM (either a 2x8 or two 2x4 kits) must

be added for a total of 20GB of RAM.

The MCS-40-016-Class server comes with 8GB RAM. An additional 16GB RAM (either a 2x8 or two 2x4 kits) must

be added for a total of 24GB of RAM.

The MCS-40-010-Class and the MCS-40-016-Class servers come with 2 Ethernet ports. Two additional dual port

gigabit network adapters must be added for a total of six Ethernet ports. For the PGs, one adapter connects to the ICM

public network, another one connects to the ICM private network. For the Client AWs, both of the adapters connect to

the ICM public network. An Ethernet port can support up to five Client AW virtual machines.

See section

Servers for Cisco Contact Center Products for the requirements of using exact-match OEM servers from

Cisco-selected manufacturers.

Software Requirements:

A virtualization deployment has the following software pre-requisites:

• ESX 3.5 with licenses from VMware

• Latest ESX 3.5 updates from VMware

The following software is optional:

• VirtualCenter 2.5 software

If you desire 24/7 VMware support, subscribe to VMware Platinum Support & Subscription Service from VMware.

For more information on VMware support, refer to the link:

www.vmware.com (http://www.vmware.com/support/services/Platinum.html)

Notes:

Cisco provides support on running specific Unified ICM/CC components on virtual machines. However, Cisco does

not provide support on VMware products. Please contact VMware or VMware partners for product support and

training for all VMware products.

VMware infrastructure training is required and the necessary knowledge and experience regarding deployment and

management of virtual machines must be acquired before attempting to deploy Unified ICM/CC components on

VMware virtual machines.

VMware ESX 3.5 is the supported virtualization software. Cisco has neither evaluated nor tested ESX3i and therefore

cannot support that version of VMware software.

7.10 Unified Contact Center Management Portal Software Requirements

Note: For a Single Server system, the software prerequisites and Portal components for both Web Application Server

and Database Server must be installed on the single server. A Single Server system is not supported for any but

the smallest deployments.