Release Note

Cisco Unified ICM/Contact Center Enterprise & Hosted Editions, Release 7.5,

Hardware and System Software Specification

Appendix B – RAID Configuration Requirements

Table B.0-1: RAID Configuration Requirements

Unified ICM/Contact Center Server

RAID Configuration Requirements

Unified CC Enterprise Progger RAID 1, RAID 10

Unified CC Enterprise Rogger RAID 1, RAID 10

Unified System CC Enterprise Central Controller RAID 1, RAID 10

Unified System CC Enterprise Agent/IVR Controller RAID 1

Unified System CC Enterprise Central Controller +

Agent/IVR Controller

RAID 1, RAID 10

Unified System CC Enterprise Administration and

Reporting Server

RAID 10

Unified ICM Router RAID 1

Unified ICM Logger See Section 6.7.2, ICM Logger

AW – Distributor, HDS, and WebView Server See Section 6.7.3, AW – Distributor, HDS, and WebView

Server

Dedicated WebView Server RAID 1

AW – Real-Time Distributor RAID 1

AW – Real-Time Client only (Client AW) N/A

WebView Client N/A

Peripheral Gateway – Including Agent PG, TDM ACD PG,

VRU PG, MR PG

RAID 1

Unified CC Gateway RAID 1

Unified ICM/Contact Center SS7 Network Interface Option N/A

Unified ICM Outbound Option RAID 1

CTI OS Server RAID 1

CTI OS Agent and Supervisor Desktops N/A

CAD Server RAID 1

CAD Agent and Supervisor Desktops N/A

RMS Listener, LGMapper, LGArchiver RAID 1

RMS AlarmTracker Client N/A

Cisco Support Tools Server N/A

Unified Expert Advisor RAID 1