Release Note

Cisco Unified ICM/Contact Center Enterprise & Hosted Editions, Release 7.5,

Hardware and System Software Specification

Appendix C – Acronyms and Terms

Table C.0-1: Acronyms and Terms

Acronyms or Terms Description

ACD Automatic Call Distributor

AD Active Directory

ATA Advanced Technology Attachment - internal storage interconnect interface

AW Administration Workstations

BOM The Unified ICM/Contact Center Bill of Materials document that has been renamed to

Hardware and System Software Specification (Bill of Materials).

CAD Cisco Agent Desktop

CCBU (Cisco) Customer Contact Business Unit

CCE Contact Center Enterprise

CCS Cisco Collaboration Server

CDA CAD Desktop Administrator

CEM Cisco E-Mail Manager

Central Controller A Unified ICM/Contact Center server configuration that contains the Unified ICM Router

and Unified ICM Logger.

CG CTI Gateway, also known as CTI Server

CICM Customer ICM, a software server used in Unified ICM/Contact Center Hosted

CIL Client Interface Library

CIM Cisco Interaction Manager (replacement for CEM, CCS)

CMB Cisco Media Blender

Common Ground Upgrade Upgrade software in-place on pre-existing hardware, migrating data in-place.

cps Calls per second

CSA Cisco Security Agent

CSD CAD Supervisor Desktop

CTI Computer Telephony Interface

CTI OS (Cisco) CTI Object Server

CVP (Cisco Unified) Customer Voice Portal

DCA Dynamic Content Adapter

ECC variables Expanded Call Context (ECC) variables

EDMT Enhanced Database Migration Tool

EIM E-mail Interaction Manager (replacement for CEM)

HDS Historical Database Server

ICM (Cisco Unified) Intelligent Contact Management

ICME (Cisco Unified) Intelligent Contact Management Enterprise

ICMH (Cisco Unified) Intelligent Contact Management Hosted

IPCC IP Contact Center (renamed to Unified Contact Center)