Release Note

Cisco Unified ICM/Contact Center Enterprise & Hosted Editions, Release 7.5,

Hardware and System Software Specification

Acronyms or Terms Description

ISE Internet Script Editor

IVR Interactive Voice Response

MCS Cisco Media Convergence Server

MR PG Media Routing PG

MR-PIM Media Routing PIM

NAM Cisco Network Applications Manager – Unified ICM/Contact Center Hosted

NAS Network Attached Storage

PG Peripheral Gateway

PIM Peripheral Interface Manager – a software component in the PG

RMS Remote Monitoring Suite

SAN Storage Area Network

SATA Serial ATA

SP Service Pack

SRND Solution Reference Network Design Guide

SS7 Signaling System 7 – a telecommunication protocol

Unified System CCE

(SCCE)

A CCE deployment model featuring simplified installation and integrated web-based

configuration

TAC (Cisco) Technical Assistance Center

Technology Refresh An installation or upgrade procedure whereby software is installed and configured on

newly acquired hardware, migrating historical and configuration data from the prior

hardware environment

TDM Time Division Multiplexing

UCCE (Cisco) Unified Contact Center Enterprise

UCCH (Cisco) Unified Contact Center Hosted

UCM (Cisco) Unified Communications Manager

VPN Virtual Private Network

VRU Voice Response Unit

WIM Web Interaction Manager (replacement for CCS)