User Guide

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Cisco IP Contact Center Enterprise Edition WebView Template Reference Guide 6.0(0)
IPCC Call Type Report Templates caltyp24: Call Type Real Time All Fields Report
DateTime
The Central Controller date and time at the start of the interval when the row was
generated in MM/DD/YYYY (month, day, year) and HH:MM:SS (hours, minutes,
seconds) format.
Derived from: Call_Type_Real_Time.DateTime
Avg Router Delay Q 30
The average number of seconds spent in the CallRouter queue for tasks of this type
that were removed from the queue during the current half-hour interval.
Derived from: Call_Type_Real_Time.AvgRouterDelayQHalf
Avg Router Delay Q Now
The average number of seconds spent in the CallRouter queue for tasks of this type
that are currently in queue.
Derived from: Call_Type_Real_Time.AvgRouterDelayQNow
Avg Router Delay Q 5
The average number of seconds spent in the CallRouter queue for tasks of this type
that were removed from the queue during the five-minute interval.
Derived from: Call_Type_Real_Time.AvgRouterDelayQTo5
Avg Router Delay Q Today
The average number of seconds spent in the CallRouter queue for tasks of this type
that were removed from the queue since midnight.
Derived from: Call_Type_Real_Time.AvgRouterDelayQToday
Tasks Routed Today
The number of tasks of this type that have been routed since midnight.
Derived from: Call_Type_Real_Time.CallsRoutedToday
Tasks Routed 30
The number of tasks of this type that have been routed during the current half-hour
interval.
Derived from: Call_Type_Real_Time.CallsRoutedToHalf
Error Count Today
The number of errors for tasks of this type since midnight.
Derived from: Call_Type_Real_Time.ErrorCountToday
Error Count 30
The number of errors for tasks of this type during the current half-hour interval.
Derived from: Call_Type_Real_Time.ErrorCountToHalf
ICR Default Routed Today
The number of tasks of this type for which the ICM software used default routing since
midnight.
Derived from: Call_Type_Real_Time.ICRDefaultRoutedToday