User Guide

5- 6
Cisco IP Contact Center Enterprise Edition WebView Template Reference Guide 6.0(0)
IPCC Skill Group Report Templates Example IPCC Skill Group Report
Example IPCC Skill Group Report
Summary List of IPCC Enterprise Skill Group Reports
Template Name
Applicable
Environment Type Description
entskg03: Enterprise
Skill Group Agent Status
Report, page 5-11
IPCC and/or
standard ACD
real-time
bar graph
The numbers of agents in
the talking, idle, available,
and wrap-up states.
entskg03: Enterprise
Skill Group Agent Status
Report, page 5-11
IPCC and/or
standard ACD
real time
graph
Percentage of agents in
available, idle, talking, and
wrap-up states.
entskg04: Rolling
5-Minute Enterprise
Skill Group Status
Report, page 5-12
IPCC and/or
standard ACD
real-time
table
A rolling five-minute table
showing agent states in
full-time equivalent (FTE)
counts and in percentages.