User Guide

IPCC Skill Group Report Templates IPCC Enterprise Skill Group Real-Time Reports
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Cisco IP Contact Center Enterprise Edition WebView Template Reference Guide 6.0(0)
Data:
Enterprise Skill Group
The enterprise name of the enterprise skill group
Derived from: Enterprise_Skill_Group.EnterpriseName
FTE Log On5
The fraction of 5 minutes that agents in the skill group have been logged onto the
system during an interval.
Derived from: Skill_Group_Real_Time.LoggedOnTimeTo5 / 300
FTE Not Ready5
The fraction of 5 minutes that agents in the skill group have been in the Not Ready
state during an interval.
Derived from: Skill_Group_Real_Time.NotReadyTimeTo5 / 300
FTE Not Active5
The fraction of 5 minutes that agents in the skill group have been in the Not Active
state during an interval.
Derived from: Skill_Group_Real_Time.AvailTimeTo5 / 300
FTE Active5
The fraction of 5 minutes that agents in the skill group have been working on incoming
tasks or have been in a talking state (Talking In, Talking Out, and Talking Other states)
during an interval.
Derived from: Skill_Group_Real_Time.TalkTimeTo5 / 300
FTE Wrap Up5
The fraction of 5 minutes that agents in the skill group have been in after-call work
during an interval.
Derived from: (Skill_Group_Real_Time.WorkReadyTimeTo5 +
Skill_Group_Real_Time.WorkNotReadyTimeTo5) / 300
FTE Hold5
The fraction of 5 minutes that agents in the skill group have been in paused or the Hold
state during an interval.
Derived from: Skill_Group_Real_Time.HoldTimeTo5 / 300
FTE Reserved5
The fraction of 5 minutes that agents in the skill group have been in the Reserved state
during an interval.
Derived from: Skill_Group_Real_Time.ReservedStateTimeTo5 / 300
Template type Real-time table
Default sort order By enterprise skill group
Drilldowns available Yes
Schema database
table
Enterprise_Skill_Group
Skill_Group_Real_Time