User Guide

IPCC Skill Group Report Templates IPCC Enterprise Skill Group Historical Reports
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Cisco IP Contact Center Enterprise Edition WebView Template Reference Guide 6.0(0)
entskg23: Enterprise Skill Group Performance Summary Half Hour Report
Data:
Enterprise Skill Group
The enterprise skill group's enterprise name and ID.
Derived from: Enterprise_Skill_Group.EnterpriseName
(Enterprise_Skill_Group.EnterpriseSkillGroupID)
Skill Group
The member skill group's enterprise name and ID.
Derived from: Skill_Group.EnterpriseName and (Skill_Group.SkillTargetID)
DateTime (no label)
The date and time of the selected row's data in MM/DD/YYYY (month, day, year) and
HH:MM:SS (hour, minute, second) format.
Derived from: Skill_Group_Half_Hour.DateTime
Agent State Times: Log On Duration
The total duration in HH:MM:SS (hours, minutes, and seconds) during the period that
agents were logged into this skill group.
Derived from: Skill_Group_Half_Hour.LoggedOnTimeToHalf
Overview:
Subject A table of the selected enterprise skill group(s) showing skill group
statistics, gathered in half-hour increments.
Note: This report displays the same data as the Perskg23 report,
except that this report is first organized by enterprise skill group
rather than by media.
Fields applicable to a voice domain only are prefixed with an
asterisk (*). Such fields are not applicable for e-mail or
collaboration media.
Purpose To show the performance of the selected enterprise skill groups for
the selected time period.
Applicable
environment
IPCC and or standard ACD
Template type Historical table
Default sort order By enterprise skill group name, then by skill group name, and then
by date and time.
Drilldowns available Yes
Schema database
tables
Skill_Group
Enterprise_Skill_Group
Skill_Group_Half_Hour
Enterprise_Skill_Group_Member