User Guide

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Cisco IP Contact Center Enterprise Edition WebView Template Reference Guide 6.0(0)
IPCC Skill Group Report Templates IPCC Peripheral Skill Group Real-Time Reports
perskg20: Peripheral Skill Group Status Real Time Report
Data:
Media
The skill group's media routing domain.
Derived from: Media_Routing_Domain.EnterpriseName
Skill Group
The enterprise name of the skill group and its skill target ID.
Derived from: Skill_Group.EnterpriseName and Skill_Group.SkillTargetID
Queued Now
The number of calls currently queued to the skill group at the CallRouter and at the
local ACD queue.
Derived from: Skill_Group_Real_Time.RouterCallsQNow +
Skill_Group_Real_Time.CallsQueuedNow
*Longest Task Queued
The longest queued task on the routing media, measured in HH:MM:SS (hours,
minutes, seconds) format.
Derived from:
(In an IPCC routing media domain) Skill_Group_Real_Time.RouterLongestCallInQ
(In a standard ACD media domain) Skill_Group_Real_Time.LongestCallQ
Overview:
Subject A table of the selected peripheral skill group(s) showing the
current statistics for each skill group
Note: If there are primary or secondary skill groups defined for
the base skill group, then the base skill group is not shown.
Fields applicable to a voice domain only are prefixed with an
asterisk (*). Such fields are not applicable for e-mail or
collaboration media.
Purpose Shows the current status of the selected skill groups.
Applicable
environment
IPCC and/or standard ACD
Template type Real-time table
Default sort order By media routing domain and then by skill group
Drilldowns available When selected from the Base Only Skill Group template
subcategory (that is, used as a base only skill group report), Yes.
When selected from the Peripheral Skill Group template
subcategory (that is, used as a peripheral skill group report), No.
Schema database
tables
Media_Routing_Domain
Skill_Group
Skill_Group_Real_Time