User Guide

Outbound Option (Blended Agent) reports dialer10: Dialer Call Result Summary Half Hour Report
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Cisco IP Contact Center Enterprise Edition WebView Template Reference Guide 6.0(0)
WrapUp Time
The length of time the agents spent in wrap-up work.
Derived from: Campaign_Query_Rule_Half_Hour.WrapupTimeToHalf
Campaign Summary
A summary of each field for each campaign.
Report Summary
A summary of each field for all campaigns.
dialer10: Dialer Call Result Summary Half Hour Report
Data:
Dialer Name
The name of the dialer.
Derived from: Dialer.DialerName
Date Time (no label)
The central controller date and time at the start of the half-hour interval.
Derived from: Dialer_Half_Hour.DateTime
Dialed
The number of contacts dialed during the half-hour interval.
Derived from: Dialer_Half_Hour.ContactsDialedToHalf
Voice
The number of contacts for which a voice was detected during the half-hour interval.
Derived from: Dialer_Half_Hour.VoiceDetectToHalf
Overview:
Subject Outbound Option Dialer:
Data for contacts, voice, busy, answering machine, and other
detects by the dialer, gathered in half-hour increments.
Purpose To show the status of each dialer for the selected time period.
Applicable
environment
Outbound Option (IPCC and/or standard ACD)
Template type Historical table
Default sort order By dialer and then by date and time.
Drilldowns available No
Schema database
table
Dialer
Dialer_Half_Hour