User Guide

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Cisco IP Contact Center Enterprise Edition WebView Template Reference Guide 6.0(0)
IPCC Agent Report Templates agtper03: Agent Peripheral Media Logout Status Report
Data:
Peripheral
The enterprise name and ID number of the peripheral on which the agent is working.
Derived from: Peripheral.EnterpriseName
Agent Name
The last and first name of the agent.
Derived from: Person.LastName + "," + Person.FirstName
Media
The media routing domain from which the agent is logged off.
Derived from: Media_Routing_Domain.EnterpriseName
Agent Enterprise Name
The last name and first initial of the agent and the ICM system name of the peripheral
with which the agent is associated. One agent can be logged into more than one
peripheral if they are working in more than one media routing domain.
Derived from: Agent.EnterpriseName
Log On DateTime
The date and time the agent logged on, measured in MM:DD:YYYY (month, day, year)
and HH:MM:SS (hours, minutes, seconds) format.
Derived from: Agent_Logout.LogoutDateTime - Agent_Logout.LoginDuration
Log On Duration
The time in HH:MM:SS (hours, minutes, and seconds) format that the agent spent
logged on during the specified period.
Derived from: Agent_Logout.LoginDuration
Logout DateTime
The date and time that the agent logged out.
Derived from: Agent_Logout.LogoutDateTime
Reason Code
A code received from the peripheral that indicates the reason for the agent's last state
change. If not defined, this displays 0.
Note:
– Τ he agent's CTIOS desk settings and CTIOS registry settings need to be configured
to display the reason code. You can do this in the ICM Configuration Manager's Agent
Desk Settings List tool.
Drilldowns available No
Schema database
tables
Agent
Agent_Logout
Person
Peripheral
Media_Routing_Domain