Installation Guide

11 Installation Guide for Cisco Unified Contact Center Management Portal 7.2(3)
2. INSTALLATION
GUIDELINES AND
REQUIREMENTS.
General Advice
■ Do NOT install the Unified Contact Center Management Portal
platform on a domain controller
■ Portal server names should consist of alphanumeric characters only,
without underscores
■ Install all the Unified Contact Center Management Portal Provisioning
component pre-requisites and connectors on the Provisioning
component server and configure as dual mode (not clustered)
■ Reboot the server after the installation has finished, making sure that
the Unified Contact Center Management Portal Provisioning
component service starts automatically on boot
■ Do not enable IIS logging. The Unified Contact Center Management
Portal Provisioning component provides a real time monitoring web
site that automatically updates every five seconds. Therefore if logging
is enabled, very large log files can build up on the server
■ The SQL Server Agent service is required to summarize Unified
Contact Center Management Portal Provisioning component audit
information. It runs a SQL Server job periodically to compress the real
time request table into a summarized request half hour table
■ Configure the Unified Contact Center Management Portal to produce
SNMP traps. (Please see the accompanying Administration Guide for
Unified Contact Center Management Portal Release 7.2)
■ Configure the Unified Contact Center Management Portal
Provisioning component service to restart automatically if it fails (this
is configured using the Windows Service Control panel)
■ Norton Antivirus may state that the autorun.hta script file is
malicious. Please ignore and continue with the installation as per
normal
Server Guidelines
■ Both the Portal servers and the IPCC servers should be formatted to
use the US English character set
■ Install Windows 2003 Service Pack 1 on all the servers hosting the
Unified Contact Center Management Portal
■ Once the operating system and service pack have been installed,
configure the Windows 2003 Application Server components as
follows: