Installation Guide

13 Installation Guide for Cisco Unified Contact Center Management Portal 7.2(3)
Windows Components
The following windows components are required for installation:
■ Microsoft Message Queuing
■ Microsoft Windows 2003 Application Server with ASP.NET
components (IIS)
■ Microsoft .NET Framework 1.1 This is required only on the Web
Server, and is enabled as part of the Application server role
configuration performed during the Windows 2003 installation
■ Microsoft .NET Framework 2.0 This is required on all servers
■ Microsoft Reporting Extensions (which are enabled by default
during the Microsoft Reporting Services installation).
■ Microsoft Internet Explorer 6.0 (Installed by default as part of
Windows 2003)
■ Microsoft Script Host (Installed by default as part of Windows 2003)
■ Network Com+ Access (This is enabled as part of the Application
server role configuration performed during the Windows 2003
installation)
Installation Prerequisite Checklist
Each Unified Contact Center Management Portal component requires
prerequisite software installed in order to operate correctly. A mandatory
check is performed before each part of the installation. If this check does
not find the required software then the installation will refuse to proceed.
It is recommended that you install the prerequisites on the appropriate
servers prior to starting any part of the installation.
A summary of these prerequisites is listed below.
Note A Microsoft Windows Update is required for the Windows Installer
(WindowsServer2003-KB898715). This must be installed prior to any
installation taking place.
Database
■ Windows Installer 3.1
■ Microsoft SQL Server 2000 Enterprise Edition
■ Microsoft SQL Server 2000 Enterprise Edition SP4
Reporting Services
■ Windows Installer 3.1
■ Microsoft .NET Framework 1.1
■ Microsoft WSE 2.0 SP3
■ Microsoft SQL Server 2000 Reporting Services Enterprise Edition
SP2 (see note below)