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Data Sheet

Cisco Unified CallManager Version 5.1

The Cisco

Unified Communications family of voice, video, and IP communications products and applications helps

enable organizations to communicate more effectively-helping them streamline business processes, reach the right

resource the first time, and reduce costs and maximize revenue. The Cisco Unified Communications system is an

integral part of a complete, integrated business communications solution for organizations of all sizes that also

includes network infrastructure, security, and network management products; wireless connectivity; a lifecycle

services approach; and flexible deployment and outsourced management options, end-user and partner financing

packages, and third-party communications applications.

Cisco Unified CallManager software is the call-processing component of the Cisco Unified Communications system. Cisco Unified

CallManager extends enterprise telephony features and capabilities to packet telephony network devices such as IP phones, media

processing devices, voice-over-IP (VoIP) gateways, and multimedia applications. Additional services such as unified messaging,

multimedia conferencing, collaborative contact centers, and interactive multimedia response systems are made possible through Cisco

Unified CallManager open telephony application programming interfaces (APIs). Cisco Unified CallManager is installed on the Cisco

MCS 7800 Series of server platforms and selected third-party servers. It has a suite of integrated voice applications and utilities, including

the Cisco Unified CallManager Attendant Console, an impromptu conferencing application, the Cisco Unified CallManager Bulk

Administration Tool, the Cisco Unified CallManager CDR Analysis and Reporting Tool, the Cisco Unified CallManager Real-Time

Monitoring Tool, and the Cisco Unified CallManager Assistant application.

FEATURES AND BENEFITS

Cisco Unified CallManager 5.1 is an enterprise IP telephony call-processing solution that is scalable, distributable, and highly available.

Multiple Cisco Unified CallManager servers are clustered and managed as a single entity on an IP network, a distinctive capability in the

industry that yields scalability of 1 to 30,000 IP phones per cluster, load balancing, and call-processing service redundancy. Interlinking

multiple clusters allows system capacity to reach 1 million users in a system of more than 100 sites. Clustering aggregates the power of

multiple distributed Cisco Unified CallManager installations, enhancing the accessibility of the servers to phones, gateways, and

applications, and triple call-processing server redundancy improves overall system availability.

Call Admission Control (CAC) helps ensure that voice quality of service (QoS) is maintained across constricted WAN links, and it

automatically diverts calls to alternate public-switched-telephone-network (PSTN) routes when WAN bandwidth is not available. A Web

interface to the configuration database enables remote device and system configuration. HTML-based online help is available for users and

administrators.

Cisco Unified CallManager 5.1 builds upon the feature set available today with Cisco Unified CallManager 5.0 and 4.1(3). The appliance

model provides a platform for call processing with the software preloaded on a Cisco Media Convergence Server (MCS) platform; the

software is optionally available as a DVD kit for customer-provided servers. The appliance comes with a single firmware image that

includes the underlying operating system as well as the Cisco Unified CallManager application. The appliance is accessed through a GUI,

and a command-line interface has been added to enable diagnostics along with basic systems management such as starting or stopping

services and rebooting the appliance. No access to the underlying operating system is necessary. All systems management activities, such

as disk space monitoring, system monitoring, and upgrades, are either automated or are controlled through the GUI. Because onboard

agents are no longer supported on the appliance in this version, all Cisco Unified CallManager management interfaces are enhanced to

Summary of content (14 pages)

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Data Sheet Cisco Unified CallManager Version 5.1 ® The Cisco Unified Communications family of voice, video, and IP communications products and applications helps enable organizations to communicate more effectively-helping them streamline business processes, reach the right resource the first time, and reduce costs and maximize revenue.
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allow for tight integration with third-party applications. The Simple Network Management Protocol (SNMP) interface has added an Overall Syslog performance MIB, the Serviceability interface has instrumented appliance-specific counters, and the Programming interface has added the ability to execute insert, update, and delete database commands. To further enhance security, Cisco Security Agent for Cisco Unified CallManager comes preloaded on the appliance.
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● Cisco Unified CallManager Bulk Administration Tool (BAT)—Allows administrators to perform bulk add, delete, and update operations for devices and users ● Cisco Unified CallManager Attendant Console—Allows a receptionist to answer, transfer, and dispatch calls within an organization. The attendant can install the attendant console, a client-server application, on a PC running Windows 2000 or Windows XP.
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◦ Timer for maximum time in coverage path ◦ Time of day ● Call display restrictions ● *Codec support for automated bandwidth selection: G.711 (mu-law and a-law), G.722, G.722.1, G.723.1, G.728, G.
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● Multisite (cross-WAN) capability with intersite CAC ● Dial-plan partitioning ● Off-premises extension (OPX) ● Outbound call blocking ● Out-of-band dual tone multifrequency (DTMF) signaling over IP ● PSTN failover on route nonavailability—AAR ● Q.SIG: ◦ Alerting name specified in ISO 13868 as part of the SS-CONP feature ◦ Basic call ◦ ID services ◦ General functional procedures ◦ Call back—ISO/IEC 13870: 2nd ed.
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Cisco Unified CallManager Service, Cisco Unified CallManager Trace Collection Tool, and Cisco Unified CallManager CDR Analysis and Reporting Tool. ◦ Privacy—Signaling and media are encrypted; including Cisco Unified IP Phone 7911G, 7940G, 7941G, 7941G-GE, 7960G, 7961G, 7961G-GE, 7970G, and 7971G models; Cisco Unified Survivable Remote Site Telephony (SRST); and Media Gateway Control Protocol (MGCP) gateways.
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● Unified device and system configuration ● Unified dial plan ● Video codecs: H.261, H.263, H.264, and Cisco Wideband Video Codec (Cisco Unified Video Advantage) ● Video Telephony (SCCP, H.323, and SIP) Summary of User Features Asterisks (*) in this list indicate SIP support for Cisco Unified CallManager 5.
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◦ Manager features—Immediate divert or transfer, do not disturb, divert all calls, call intercept, call filtering on CLID, intercom, and speed dials ◦ Assistant features—Intercom, immediate divert or transfer, divert all calls, and manager call handling through assistant console application ● Manager-assistant service (Cisco Unified CallManager Assistant application) shared-line support: ◦ Manager features—Immediate divert or transfer, do not disturb, intercom, speed dials, barge, direct transfer, and
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● CDRs ● Cisco Unified CallManager CDR Analysis and Reporting Tool ● Call forward reason code delivery ● Centralized, replicated configuration database and distributed Web-based management viewers ● Configurable and default ringer WAV files per phone ● Configurable call forward display ● Database automated change notification ● Date and time display format configurable per phone ● Debug information to common syslog file ● Device addition through wizards ● Device-downloadable feature upg
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● Cisco Unity software user integration ● TAPS ● Extensible Markup Language (XML) API into IP phones (Cisco Unified IP Phone 7940G and 7960G models) ● Zero-cost automated phone moves ● Zero-cost phone adds ● Data migration assistant ● Log partition monitor ● Disaster recovery framework ● Cisco Security Agent for Cisco Unified CallManager ● IPsec and certificate management ● CDR delivery manager ● Command-line interface ● Enhanced remote access through serial, console, and Secure She
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Licensing Application and phone software licenses are enforced. The system manages the maximum number of devices that can be provisioned. ● Each device (Cisco Unified IP phones, third-party devices, and video devices) provisioned in the system corresponds to a number of device license units (DLUs), depending on its capabilities; the total number of units is managed in Cisco Unified CallManager to determine capacity.
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CM5.1-U-K9-DL380= SW Upgrade CM 4.1 to CM 5.1 - DL380 1CPU CM5.1-U-K9-DL380D= SW Upgrade CM 4.1 to CM 5.1 - DL380 2CPU CM5.1-U-K9-X306= SW Upgrade CM 4.1 to CM 5.1 - X306 CM5.1-U-K9-X346= SW Upgrade CM 4.1 to CM 5.1 - X346 1CPU CM5.1-U-K9-X346D= SW Upgrade CM 4.1 to CM 5.1 - X346 2CPU CM5.0-5.1-U-K9= SW Upgrade CM 5.0 – 5.1 New Installations For new Cisco Unified CallManager installations, Cisco Unified CallManager software and server hardware must be ordered. Table 2 lists these part numbers.
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Table 3.