Datasheet

NewOSfeaturesenablegreaternetworkcapacity,advancedsecurity,andregulatorycom-
pliance as well as better interoperability. In addition, greater business value is achieved
through innovative technology enhancements that provide increased business productivity
and customer satisfaction. With up-to-date software, your business will be poised to take
advantage of new technology innovation, get a greater return on investment, and lower
total cost of ownership while staying competitive in today’s global economy.
Count on the Right Part, When and Where You Need It
When you need dependable, fast access to business-critical parts, your Cisco SMARTnet
Service delivers. Choose from a variety of hardware replacement options, including premium
options such as two-hour replacement and onsite parts replacement and installation. You
can select coverage on a device-by-device basis, so you get the flexible coverage you need.
All options include anytime, global access to the Cisco TAC and award-winning Cisco.
comresources.Plusyouhaveexibilityofchoosingthecoverageyouwantonadevice-
by-device basis. The Cisco SMARTnet Service options are shown in Table 1.
DependablepartsdeliveryonaglobalbasisisenabledbytheCiscoservicesupplychain,
anetworkofover900sparepartsdepotsaroundtheworldmanagedbyasophisticated
global inventory that automates parts stocking processes worldwide. Cisco is constantly
adjustingregionalstockholdingssosparesareavailablewhereandwhenyouneedthem.
More than a Warranty
Companies sometimes think of warranties as an adequate defense against product prob-
lems. Cisco SMARTnet Service goes far beyond a simple warranty replacement policy
(see Table 1). Cisco SMARTnet Service provides troubleshooting support, advanced hard-
ware replacement options, and extensive self-help and knowledge transfer to empower
your network operations and support staff. A warranty only offers delayed hardware
replacement during the warranty duration.
© 1992–2009 Cisco Systems, Inc. All rights reserved. This document is Cisco Public Information.
Page 3 of 6
Data Sheet
“I love TAC. I think it’s brilliant.
We are a global company, and
we travel to different countries
for network purposes. To be able
to reach competent engineers
at any time of day, anywhere
I am, is a brilliant service and
worth every penny of the
maintenance that we pay.”
—ThysCoetzee,Directorof
Information Technology
ZinPro,PerformanceMinerals
Table 1. CiscoSMARTnetServiceFeaturesandOptions
Equipment
Covered Duration
Hardware
Replacement
Options
1
Cisco
Operating
System
Updates
Cisco TAC
Support
Onsite
Engineer
Option
Registered
Access to
Cisco.com
Smart
Services
Diagnostics
and Alerts
Cisco
SMARTnet/
Cisco SMARTnet
OnsiteServices
All
3
Renewable
contracts
Advance
Replacement:
•24x7x2hour
•24x7x4hour
•8x5x4hour
•8x5xNBD
Other:
•RFR
2
Yes, ongoing
updates within
the licensed
feature set
Yes Onlywith
onsite
option
Yes,24x7full
access
Yes
Cisco Warranty All Standard
hardware:90days
(specific products
1 year/limited
lifetime)
4
Standard
software:90days
4
Advance
replacement
(10days)
3
No
5
No No No No
1Advancehardwarereplacementisavailableinvariousservice-levelcombinations.Forexample,8x5xNBDindicatesthatatechnicalsupportengineerisavailable24x7andadvance
hardwarereplacementisavailable8hoursperday(deliveringthereplacementhardwareduringnormalbusinesshoursonly),5daysaweek,withnextbusinessdaydelivery.
2ReturnforRepaironselectvideoproductsonly.
3Someequipmentexclusionsmightapply;consultservicesalesrepresentativesformoredetails.
4Opticalnetworkingproductsoffer5yearlimitedhardwarewarrantywith15daysreturntofactoryreplacementand1yearlimitedsoftwarewarranty,thiswarrantyonly
appliestoOpticalproducts.
5Warrantyensuresonlythatsoftwaremediaaredefect-freeandthesoftwaresubstantiallyconformstoitspublishedspecications.