Datasheet

Online Cisco Expertise on Demand
Improving operational efficiency is an ongoing concern for IT departments. The Cisco
Support site includes extensive resources that are designed to put the most up-to-date
technical information and tools into the hands of you and your staff to use any day on
demand.Ciscocustomerswithsupportcontractshaveauthorizedaccesstohigh-value
technicalresourcesandagrowingnumberofpersonalizedpagestocreateanacceler-
atedpathtoissueresolution.Usingtheautomatedtoolsandpersonalizedcontentbased
on your network environment, you can quickly resolve many issues yourself online.
The comprehensive self-help technical support resources available on Cisco.com through
your Cisco SMARTnet Service contract give you access to Cisco expertise every day, at
any time. With automated troubleshooting tools, your in-house IT staff can quickly resolve
many issues online, saving a significant amount of time, effort, and operational costs.
Table2summarizestheCiscosupportexperience.
Table 2. Cisco Support Experience
Resource Features and Benefits
My Tech Support Personalizedwebportalallowsyoutofindnewsoftwarereleases,bug
reportsandrepairs,andtroubleshootingtoolscustomizedforyournetwork.
Automated tools Getinstantaccesstotroubleshootingandconfigurationtools,knowledge
base,softwareupdates,andotherpersonalizedcontent:
• Softwaredownloads
• Softwareadvisor
• Bugtoolkit
• TACcasecollection
• Errormessagedecoder
• Commandlookuptool
• Outputinterpreter
Documentaccess Accessmorethan90,000technicaldocumentsforCiscoandthird-
party equipment and applications, including:
• Softwaredocumentation
• Technicalvideosondemand
• Webcastsandpodcasts
• Whitepapers
• Securityadvisories
Onlineservicerequest
management tool
Submit and track your service requests online as well as view history of
your TAC cases and case resolution notes.
NetProglobal
community
Onlinediscussionforumforsharingquestions,suggestions,andinfor-
mation with other professionals:
• Networkingprofessionalsforums
• Livewebinarsandpodcasts
• AsktheExpertlivechatevents
Support wiki Collaborate, create, and access the latest technology by participating in
this dynamic knowledge base:
• Combinesusercontributions,Ciscoexpertise,documentation,andtools
• Sharebestpractices,technicaltips,andmethodologies
Cisco Technical
Services newsletter
Monthly newsletter alerts subscribers to new tools, resources, and
exclusive networking tips.
© 1992–2009 Cisco Systems, Inc. All rights reserved. This document is Cisco Public Information.
Page 4 of 6
Data Sheet
Cisco.com Support Site Statistics
• Eighty-vepercentofsurveyparticipants
claim that the Cisco Support site has
helped them solve network problems,
comparedto29percentindustryaverage*
• Morethan24millionpageviewspermonth
• 2.8millionsoftwaredownloadspermonth
*2008Walkersurvey