Datasheet

Service That Evolves Along with Your Business Needs
Cisco provides industry-leading service capabilities and processes that continue to grow
and evolve to meet changing customer requirements. Your feedback, along with that of
other customers, is acted upon through a unique process that promotes product, service,
and process improvements. Cisco is committed to delivering an exceptional service
experience that is flexible enough to meet your needs, today and in the future.
Award-Winning Service
With Cisco you get service and support that consistently win awards year after year. The
certifications and awards shown in Figure 1 illustrate how Cisco continues to set the standard
when it comes to support performance and value to our customers. Visit www.cisco.com/
go/serviceawards to find out more about the industry recognition Cisco has earned for
high-quality support performance, web-based support, and engineer certifications.
Ordering Information
Cisco SMARTnet Service can be ordered through your local Cisco account representative
or Cisco certified partner. You can find a Cisco certified partner in your area by searching
in the partner locator at www.cisco.com/go/partnerlocator.
Why Cisco Services
Cisco Services make networks, applications, and the people who use them work
better together.
Today, the network is a strategic platform in a world that demands better integration
between people, information, and ideas. The network works better when services, together
with products, create solutions aligned with business needs and opportunities.
© 1992–2009 Cisco Systems, Inc. All rights reserved. This document is Cisco Public Information.
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Data Sheet
Awards
2009 STAR Award for Best Practices
In2009,CiscowaspresentedwithtwoSTARAwardsforBestPractices.TheseawardsforBestPracticesrecognizecompanies
for developing, implementing, and benchmarking the most innovative and efficient processes for service and support delivery.
CiscowasawardedinboththeBestOnlineCommunitycategoryforhighcustomerandpartnerparticipationratesutilizing
discussionforumsandwikisandtheBestOnlineSupportCategoryforCisco’sweb-basedtechnologies
andKnowledgeManagementprocessesthatprovideaneffective,yetpersonalized,onlineself-servicesupportexperience
forcustomers.Since1989,CiscohasbeenrecognizedwithnumerousSSPASTARAwardsforbothBestPracticesand
ServiceExcellence.CiscowasinductedintotheSSPAHallofFamein2007.
VARBusiness Annual Report Card
Cisco rates highest in “post-sales support” and “quality of tech support“ in the areas of Security Appliances, Security Software,
andVoiPintheir2006VARBusinessAnnualReportCard.
ASP 2008 Ten Best Web Support Sites and Web Support “Hall of Fame”
TheAssociationofSupportProfessionals(ASP)declaredtheCiscoTechnicalSupportandDocumentationWebsitea
winneroftheannual“TenBestWebSupportSites”competition,aprestigiousawardthatshowcasesexcellenceinonline
service and support.
2008–2009 Best International Web Support Sites Award
TheLocalizationIndustryStandardsAssociation(LISA)AssociationofSupportProfessionals(ASP)recognizedtheCisco
SupportWebsites:Japanese,Portuguese,Russian,andSpanisheditions,amongthe2008/2009BestInternationalWebSupport
Sites. This award honors companies that excel in providing local language support websites to their international customers.
Figure 1.Industry-RecognizedHigh-QualityService