Installation and Upgrade Guide Cisco Unified MeetingPlace Web Conferencing Release 5.3 April 2006 Corporate Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 USA http://www.cisco.
THE SPECIFICATIONS AND INFORMATION REGARDING THE PRODUCTS IN THIS MANUAL ARE SUBJECT TO CHANGE WITHOUT NOTICE. ALL STATEMENTS, INFORMATION, AND RECOMMENDATIONS IN THIS MANUAL ARE BELIEVED TO BE ACCURATE BUT ARE PRESENTED WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED. USERS MUST TAKE FULL RESPONSIBILITY FOR THEIR APPLICATION OF ANY PRODUCTS.
CONTENTS Purpose Audience vii vii Naming Conventions Additional References CHAPTER 1 viii ix Introducing Cisco Unified MeetingPlace Web Conferencing Release 5.
Contents Testing the Web Server Over an HTTP Connection 2-13 Testing the Web Server Over an HTTPS Connection 2-14 Testing the Meeting Console Connection 2-14 CHAPTER 3 Installing Cisco Unified MeetingPlace Web Conferencing for a Segmented Meeting Access Configuration 3-1 About Segmented Meeting Access 3-1 About the SMA-1S Configuration 3-2 About the SMA-2S Configuration 3-3 About the SMA-2S Configuration with SSL and Segmented DNS 3-4 How to Install Cisco Unified MeetingPlace Web Conferencing Release
Contents Preinstallation Tasks: Cisco Unified MeetingPlace Web Conferencing Release 5.3 in a Load Balancing Configuration 4-8 Understanding the Cisco Unified MeetingPlace Web Conferencing Installation and Load Balancing Configuration Process 4-8 Preparing the Internal Cluster 4-9 Preparing the External Cluster 4-10 Creating a Common Storage Location 4-11 Installation Tasks: Cisco Unified MeetingPlace Web Conferencing Release 5.
Contents Removing SQL Server or MSDE CHAPTER 6 5-10 Troubleshooting the Cisco Unified MeetingPlace Web Conferencing Release 5.3 Installation Problems with the Cisco Unified MeetingPlace Web Conferencing Installation What to Do First 6-1 Checking the Cisco MCS Operating System Release 6-2 Locating the Software Download Page on Cisco.
Preface Revised: April 28, 2006 Topics in this section include: • Purpose, page vii • Audience, page vii • Naming Conventions, page viii • Additional References, page ix Purpose This guide describes how to configure, maintain, and troubleshoot Cisco Unified MeetingPlace Web Conferencing Release 5.3. This guide does not describe how to install Cisco Unified MeetingPlace Web Conferencing Release 5.3.
Preface Naming Conventions • Working with others, such as your corporate web master and network administrator • Performing maintenance and troubleshooting on an ongoing basis • Planning storage and purging requirements Naming Conventions Previous releases of Cisco Unified MeetingPlace Audio Server were called “MeetingPlace Server” or “MeetingServer.” In this guide, “Cisco Unified MeetingPlace Audio Server” refers to all releases past and present.
Preface Additional References Additional References See the following URL for information about Cisco Conferencing documentation and support: • Guide to Cisco Conferencing Documentation and Support http://www.cisco.com/en/US/products/sw/ps5664/ps5669/products_documentation_roadmaps_list. html See the following URL for updated information about how to plan your Cisco Unified MeetingPlace installation. • Installation Planning Guide for Cisco Unified MeetingPlace Release 5.3 http://www.cisco.
Preface Additional References x
C H A P T E R 1 Introducing Cisco Unified MeetingPlace Web Conferencing Release 5.
Chapter 1 Introducing Cisco Unified MeetingPlace Web Conferencing Release 5.3 Terms of Use Terms of Use The following sections describe particular terms of agreement that you should be aware of when configuring or using this product.
Chapter 1 Introducing Cisco Unified MeetingPlace Web Conferencing Release 5.3 Terms of Use • CPE customers who want to integrate SSO packages can contact Cisco Managed Services to obtain a Service Request to implement SSO. This service is offered as a convenience and does not change the scope of the SSO integration: this service is an integration and configuration of the Cisco Unified MeetingPlace Web Conferencing product, not a customization of the product code.
Chapter 1 Introducing Cisco Unified MeetingPlace Web Conferencing Release 5.3 New Features and Enhancements New Features and Enhancements This section provides a list of all new features and enhancements available in Cisco Unified MeetingPlace Web Conferencing Release 5.3. • New Features and Enhancements in Release 5.3(447), page 1-4 • New Features and Enhancements in Release 5.3(333), page 1-4 • New Features and Enhancements in Release 5.
Chapter 1 Introducing Cisco Unified MeetingPlace Web Conferencing Release 5.3 New Features and Enhancements Feature Description Automatic case-conversion for Windows integrated authentication Cisco Unified MeetingPlace user profiles are case-sensitive. To ease synchronization between Cisco Unified MeetingPlace and third-party authentication software, this release automatically converts case from upper-case to lower-case and vice-versa for Windows integrated authentication.
Chapter 1 Introducing Cisco Unified MeetingPlace Web Conferencing Release 5.3 New Features and Enhancements New Features and Enhancements in Release 5.
Chapter 1 Introducing Cisco Unified MeetingPlace Web Conferencing Release 5.3 New Features and Enhancements Feature Description Cisco Unified MeetingPlace for Cisco IP Phone Cisco Unified MeetingPlace for Cisco IP Phone integration files are now bundled and installed automatically by the Cisco Unified MeetingPlace Web Conferencing installer. For more information, see Appendix B in the Configuration Guide for Cisco Unified MeetingPlace Web Conferencing Release 5.3.
Chapter 1 Introducing Cisco Unified MeetingPlace Web Conferencing Release 5.3 New Features and Enhancements Feature Description Enhanced segmented meeting access configuration Splits the “Display Meeting to Everyone” setting into two separate options: “Allow Internet Access”, and “Publicly Listed Meeting”, to ease segmented meeting access configurations.
C H A P T E R 2 Installing Cisco Unified MeetingPlace Web Conferencing Release 5.3 This chapter describes how to complete a new installation of Cisco Unified MeetingPlace Web Conferencing Release 5.3. It does not describe upgrades. For information about upgrading, see Chapter 5, “Upgrading to Cisco Unified MeetingPlace Web Conferencing Release 5.3.” Topics in this section include: Note • About the Cisco Unified MeetingPlace Web Conferencing Release 5.
Chapter 2 Installing Cisco Unified MeetingPlace Web Conferencing Release 5.3 About the Cisco Unified MeetingPlace Web Conferencing Release 5.3 Installation All new servers being deployed must be either Cisco MCS or, for MeetingPlace customers with a legacy system, Cisco MCS-equivalent servers. Cisco Unified MeetingPlace Web Conferencing comes with a distributable version of SQL Server called MSDE 2000.
Chapter 2 Installing Cisco Unified MeetingPlace Web Conferencing Release 5.3 About the Cisco Unified MeetingPlace Web Conferencing Release 5.3 Installation About SQL Server Installation Options To ease installation, Cisco Unified MeetingPlace Web Conferencing is bundled with both Microsoft SQL Server and Microsoft SQL Desktop Engine (MSDE). You can choose to install SQL Server on either the same machine as Cisco Unified MeetingPlace Web Conferencing or, for better performance, on a separate machine.
Chapter 2 Installing Cisco Unified MeetingPlace Web Conferencing Release 5.3 Preinstallation Tasks: Cisco Unified MeetingPlace Web Conferencing Release 5.3 Table 2-1 SQL Server Installation Requirements (continued) If the following conditions are met... During installation, you specify the SQL Server installation location as Remote. • Cisco Unified MeetingPlace Web Conferencing will...
Chapter 2 Installing Cisco Unified MeetingPlace Web Conferencing Release 5.3 Preinstallation Tasks: Cisco Unified MeetingPlace Web Conferencing Release 5.3 • Installing Cisco Unified MeetingPlace Audio Server Release 5.3, page 2-5 • (Optional) Installing SQL Server on a Remote Server, page 2-5 • Creating a Least Privileged SQL Account, page 2-5 • Gathering Cisco Unified MeetingPlace Web Conferencing Installation Values, page 2-7 Installing Cisco Unified MeetingPlace Audio Server Release 5.
Chapter 2 Installing Cisco Unified MeetingPlace Web Conferencing Release 5.3 Preinstallation Tasks: Cisco Unified MeetingPlace Web Conferencing Release 5.3 Note If Cisco TAC determines that your SQL account does not meet the requirements specified in this guide, you will be asked to reconfigure your SQL account and to delete any existing Cisco Unified MeetingPlace Web Conferencing database so that a new database can be created once the account problem is remedied.
Chapter 2 Installing Cisco Unified MeetingPlace Web Conferencing Release 5.3 Preinstallation Tasks: Cisco Unified MeetingPlace Web Conferencing Release 5.3 Restrictions You cannot assign database roles until after the database is created. Therefore, wait until Cisco Unified MeetingPlace Web Conferencing completes installation before you assign roles.
Chapter 2 Installing Cisco Unified MeetingPlace Web Conferencing Release 5.3 Preinstallation Tasks: Cisco Unified MeetingPlace Web Conferencing Release 5.3 Table 2-2 Description Gathering Cisco Unified MeetingPlace Web Conferencing Installation Values The MeetingPlace Server hostname. This parameter refers to the Cisco Unified MeetingPlace Audio Server system hostname.
Chapter 2 Table 2-2 Description Installing Cisco Unified MeetingPlace Web Conferencing Release 5.3 Installation Tasks: Cisco Unified MeetingPlace Web Conferencing Release 5.3 Gathering Cisco Unified MeetingPlace Web Conferencing Installation Values (continued) The location of your SQL Server 2000 database. • If you are installing SQL Server 2000 on this machine, enter Local Server.
Chapter 2 Installation Tasks: Cisco Unified MeetingPlace Web Conferencing Release 5.3 • Step 4 Step 5 For additional information about MCS OS installation, see the “About the Cisco MCS Unified CallManager Appliance” section in the Installation Planning Guide for Cisco Unified MeetingPlace Release 5.3. Make sure of the following: • Microsoft IIS 5.0 is installed. • IIS Administration Service and World Wide Web Publishing Service are running. • A default website is configured in the IIS.
Chapter 2 Installing Cisco Unified MeetingPlace Web Conferencing Release 5.3 Installation Tasks: Cisco Unified MeetingPlace Web Conferencing Release 5.3 • Complete the “Installing the Operating System on the Cisco MCS Server” section on page 2-9. Restriction We do not support installing or upgrading to Cisco Unified MeetingPlace Web Conferencing Release 5.3 by using Terminal Services. Procedure Step 1 Close any open applications.
Chapter 2 Installing Cisco Unified MeetingPlace Web Conferencing Release 5.3 How to Test the Cisco Unified MeetingPlace Web Conferencing Release 5.3 Installation • If you chose Local Server as your SQL Server location, after the first reboot, the installer begins installing SQL Server. Status updates appear from the Cisco Unified MeetingPlace icon in your system tray, and when SQL Server installation completes, the server reboots automatically.
Chapter 2 Installing Cisco Unified MeetingPlace Web Conferencing Release 5.3 How to Test the Cisco Unified MeetingPlace Web Conferencing Release 5.3 Installation • If you are on an internal web server, the Welcome page appears with your name displayed at the top. To access the administrative page, click Admin. • If you are on an external web server, the administrative page appears. Step 3 From the Admin page, click Web Server.
Chapter 2 Installing Cisco Unified MeetingPlace Web Conferencing Release 5.3 How to Test the Cisco Unified MeetingPlace Web Conferencing Release 5.3 Installation Testing the Web Server Over an HTTPS Connection Before You Begin Your web server only allows HTTPS traffic. Procedure Step 1 From the web server, use a web browser to connect to https://hostname.domain.com, where http://hostname.domain.com is the Fully Qualified Domain Name (FQDN) of your web server.
C H A P T E R 3 Installing Cisco Unified MeetingPlace Web Conferencing for a Segmented Meeting Access Configuration Cisco Unified MeetingPlace Web Conferencing supports two segmented meeting access configurations that allow you to provide external access to your users while maintaining network security. Though you can provide external access to Cisco Unified MeetingPlace web conferences by simply opening ports in your firewall, we do not recommend this option because it lacks security.
Chapter 3 Installing Cisco Unified MeetingPlace Web Conferencing for a Segmented Meeting Access About Segmented Meeting Access Cisco Unified MeetingPlace Web Conferencing supports two SMA configurations, which you can decide upon during the Cisco Unified MeetingPlace Web Conferencing installation. For more information, see Chapter 2, “Installing Cisco Unified MeetingPlace Web Conferencing Release 5.3.
Chapter 3 Installing Cisco Unified MeetingPlace Web Conferencing for a Segmented Meeting Access Configuration About Segmented Meeting Access 1 Cisco Unified MeetingPlace Audio Server system. 2 Internal DNS server. 3 Cisco Unified MeetingPlace web server. 4 Internal user. Note 5 The web server must have two IP addresses. • Internal users enter internal meetings through the internal website.
Chapter 3 Installing Cisco Unified MeetingPlace Web Conferencing for a Segmented Meeting Access About Segmented Meeting Access Segmented Meeting Access-2 Server Configuration 1 2 LAN/WAN DMZ Internet 3 1 Internal Cisco Unified MeetingPlace web server. • 3 4 2 This web server sits inside the private corporate network. Internal user. External Cisco Unified MeetingPlace web server. • 4 121504 Figure 3-2 This web server sits in a network segment, such as a DMZ. External user.
Chapter 3 Installing Cisco Unified MeetingPlace Web Conferencing for a Segmented Meeting Access Configuration How to Install Cisco Unified MeetingPlace Web Conferencing Release 5.3 in an SMA-1S Configuration Note If you force SSL on all users, both internal and external users will be forced to use SSL when they access the external web server. How to Install Cisco Unified MeetingPlace Web Conferencing Release 5.
Chapter 3 Installing Cisco Unified MeetingPlace Web Conferencing for a Segmented Meeting Access How to Install Cisco Unified MeetingPlace Web Conferencing Release 5.3 in an SMA-2S Configuration Before You Begin Read Chapter 2, “Installing Cisco Unified MeetingPlace Web Conferencing Release 5.3” and have it available to assist you with the installation. Procedure Step 1 Close any open applications.
Chapter 3 Installing Cisco Unified MeetingPlace Web Conferencing for a Segmented Meeting Access Configuration How to Install Cisco Unified MeetingPlace Web Conferencing Release 5.3 in an SMA-2S Configuration Gathering Basic Information About Your Internal and External Web Servers Gather and record the following information to prepare for your SMA-2S deployment. Description Enter the NetBios (computer) name of the internal web server.
Chapter 3 Installing Cisco Unified MeetingPlace Web Conferencing for a Segmented Meeting Access How to Install Cisco Unified MeetingPlace Web Conferencing Release 5.3 in an SMA-2S Configuration Installing Cisco Unified MeetingPlace Web Conferencing on an Internal Server Restrictions • You must install all new installations of Cisco Unified MeetingPlace Web Conferencing on a Cisco MCS that already has Cisco MCS OS 2000.2.6 (SR 4) or a later release installed and running.
Chapter 3 Installing Cisco Unified MeetingPlace Web Conferencing for a Segmented Meeting Access Configuration How to Install Cisco Unified MeetingPlace Web Conferencing Release 5.3 in an SMA-2S Configuration Copying GUIDS From the Internal Web Server to the External Web Server The GUIDS entries for site and system must match between the internal and external web servers. Make sure that you run the GUIDS.reg file on each external web server before installing Cisco Unified MeetingPlace Web Conferencing.
Chapter 3 Installing Cisco Unified MeetingPlace Web Conferencing for a Segmented Meeting Access How to Install Cisco Unified MeetingPlace Web Conferencing Release 5.3 in an SMA-2S Configuration For more information, see the “Copying GUIDS From the Internal Web Server to the External Web Server” section on page 3-9. Step 3 Install Cisco Unified MeetingPlace Web Conferencing. a. Insert the Cisco Unified MeetingPlace Web Conferencing CD into your CD or DVD-ROM drive and double-click the .
C H A P T E R 4 Installing Cisco Unified MeetingPlace Web Conferencing Release 5.3 in a Load Balancing Configuration This chapter describes how to install Cisco Unified MeetingPlace Web Conferencing in a load balancing configuration. It does not describe upgrades. For upgrade instructions, see Chapter 5, “Upgrading to Cisco Unified MeetingPlace Web Conferencing Release 5.3.” Topics in this section include: Note • About Installing Cisco Unified MeetingPlace Web Conferencing Release 5.
Chapter 4 Installing Cisco Unified MeetingPlace Web Conferencing Release 5.3 in a Load Balancing Configuration About Installing Cisco Unified MeetingPlace Web Conferencing Release 5.3 in a Load Balancing Configuration The following additional factors are taken into consideration when identifying which web server within a cluster has the lightest load: each server’s CPU usage percentage, memory usage percentage, number of active conferences, and number of attendees.
Chapter 4 Installing Cisco Unified MeetingPlace Web Conferencing Release 5.3 in a Load Balancing Configuration About Installing Cisco Unified MeetingPlace Web Conferencing Release 5.3 in a Load Balancing Configuration Internal cluster—Places all web servers behind the firewall inside the private corporate network.
Chapter 4 Installing Cisco Unified MeetingPlace Web Conferencing Release 5.3 in a Load Balancing Configuration About Installing Cisco Unified MeetingPlace Web Conferencing Release 5.3 in a Load Balancing Configuration 1 Cisco Unified MeetingPlace Audio Server system. 2 Internal cluster of web servers—You can have up to six web servers in a cluster. 3 SQL Server—All web servers in the internal cluster must 4 connect to the same SQL Server.
Chapter 4 Table 4-1 Installing Cisco Unified MeetingPlace Web Conferencing Release 5.3 in a Load Balancing Configuration About Installing Cisco Unified MeetingPlace Web Conferencing Release 5.3 in a Load Balancing Configuration Load Balancing Behavior in Cisco Unified MeetingPlace Web Conferencing If Then Allow Internet Access is set to No This meeting is reserved for internal attendees only.
Chapter 4 Installing Cisco Unified MeetingPlace Web Conferencing Release 5.3 in a Load Balancing Configuration About Installing Cisco Unified MeetingPlace Web Conferencing Release 5.3 in a Load Balancing Configuration for Cisco Unified MeetingPlace Web Conferencing Load Balancing Algorithm The current data-conferencing (DC) load balancing algorithm is as follows: X = 0.5 * (CPUPercent * 0.6 + MemPercent * 0.
Chapter 4 Installing Cisco Unified MeetingPlace Web Conferencing Release 5.3 in a Load Balancing Configuration About Installing Cisco Unified MeetingPlace Web Conferencing Release 5.3 in a Load Balancing Configuration for • New Meeting scheduling page • Meeting Details pages • Account Basics page If a meeting is scheduled with video ports, the web-conferencing component is always held on the web server that has the Cisco Unified MeetingPlace Video Integration installed.
Chapter 4 Installing Cisco Unified MeetingPlace Web Conferencing Release 5.3 in a Load Balancing Configuration Preinstallation Tasks: Cisco Unified MeetingPlace Web Conferencing Release 5.3 in a Load Balancing Configuration End-User Considerations If users attempts to use their video endpoints to dial in to a meeting that is hosted on a web server without the video integration installed, the request to dial in to the meeting can succeed and a video meeting can be created.
Chapter 4 Installing Cisco Unified MeetingPlace Web Conferencing Release 5.3 in a Load Balancing Configuration Preinstallation Tasks: Cisco Unified MeetingPlace Web Conferencing Release 5.3 in a Load Balancing Configuration • Step 3 Configure services for the first internal web server. • Step 4 For instructions, see the “Installing Additional External Web Servers” section on page 4-18. Configure redirection of public meetings.
Chapter 4 Installing Cisco Unified MeetingPlace Web Conferencing Release 5.3 in a Load Balancing Configuration Preinstallation Tasks: Cisco Unified MeetingPlace Web Conferencing Release 5.3 in a Load Balancing Configuration Note Step 2 Step 3 Enter different values for your internal and external clusters. Determine and create a common storage location. • You can create this folder on the same machine as your first internal web server, or on a separate machine.
Chapter 4 Installing Cisco Unified MeetingPlace Web Conferencing Release 5.3 in a Load Balancing Configuration Installation Tasks: Cisco Unified MeetingPlace Web Conferencing Release 5.3 in a Load Balancing Configuration Step 3 • Enter this value in the space provided as a UNC path, that is, \\servername\shared folder\MPWeb\Meetings. • Common storage location (attachments):____________________________________________ (Optional) Determine common storage locations for audio files.
Chapter 4 Installing Cisco Unified MeetingPlace Web Conferencing Release 5.3 in a Load Balancing Configuration Installation Tasks: Cisco Unified MeetingPlace Web Conferencing Release 5.3 in a Load Balancing Configuration • Installing Additional External Web Servers, page 4-18 • Configuring Redirection of External Meetings, page 4-19 Installing the First Internal Web Server Before You Begin • Read Chapter 2, “Installing Cisco Unified MeetingPlace Web Conferencing Release 5.
Chapter 4 Installing Cisco Unified MeetingPlace Web Conferencing Release 5.3 in a Load Balancing Configuration Installation Tasks: Cisco Unified MeetingPlace Web Conferencing Release 5.3 in a Load Balancing Configuration Procedure Step 1 Step 2 Step 3 Stop the Cisco MeetingPlace Web Conferencing service. a. In the Windows Services control panel, right-click Cisco MeetingPlace Web Conferencing. b. Choose Stop.
Chapter 4 Installing Cisco Unified MeetingPlace Web Conferencing Release 5.3 in a Load Balancing Configuration Installation Tasks: Cisco Unified MeetingPlace Web Conferencing Release 5.3 in a Load Balancing Configuration b. If the UserReset registry key exists, delete it. Do not simply blank out the value of the key. c.
Chapter 4 Installing Cisco Unified MeetingPlace Web Conferencing Release 5.3 in a Load Balancing Configuration Installation Tasks: Cisco Unified MeetingPlace Web Conferencing Release 5.3 in a Load Balancing Configuration Step 4 Configure Cisco Unified MeetingPlace Web Conferencing services. • Complete Step 3 to Step 5 in the “Configuring Services for the First Internal Web Server” section on page 4-12. Step 5 Repeat the steps in this procedure until you have installed all of your internal web servers.
Chapter 4 Installing Cisco Unified MeetingPlace Web Conferencing Release 5.3 in a Load Balancing Configuration Installation Tasks: Cisco Unified MeetingPlace Web Conferencing Release 5.3 in a Load Balancing Configuration Procedure Step 1 Install Cisco Unified MeetingPlace Web Conferencing on the first web server in your external cluster. • For Server Location, choose External (Limited Access).
Chapter 4 Installing Cisco Unified MeetingPlace Web Conferencing Release 5.3 in a Load Balancing Configuration Installation Tasks: Cisco Unified MeetingPlace Web Conferencing Release 5.3 in a Load Balancing Configuration Procedure Step 1 Step 2 Stop all Cisco Unified MeetingPlace Web Conferencing services: a. From the Windows Services control panel, right-click Cisco MeetingPlace Web Conferencing. b. Choose Stop.
Chapter 4 Installing Cisco Unified MeetingPlace Web Conferencing Release 5.3 in a Load Balancing Configuration Installation Tasks: Cisco Unified MeetingPlace Web Conferencing Release 5.3 in a Load Balancing Configuration Step 5 Modify registry keys: a. Open regedit and navigate to HKEY_LOCAL_MACHINE\SOFTWARE\Data Connection\DCMS\Admin. b. If there is a UserReset registry key, delete it. Do not simply blank out the value of the key. c.
Chapter 4 Installing Cisco Unified MeetingPlace Web Conferencing Release 5.3 in a Load Balancing Configuration Installation Tasks: Cisco Unified MeetingPlace Web Conferencing Release 5.3 in a Load Balancing Configuration c. Paste the GUIDS.reg file in to drive:\Program Files\Cisco Systems\MPWeb. This replaces the GUIDS.reg file that the installer created. d. Step 3 Define the attachment location and SSL option for the web server.
Chapter 4 Installing Cisco Unified MeetingPlace Web Conferencing Release 5.3 in a Load Balancing Configuration Postinstallation Tasks: Cisco Unified MeetingPlace Web Conferencing Release 5.3 in a Load Balancing Configuration Step 6 Return to the main Admin page and click Site. The Site administrative page appears. Step 7 Step 8 Click the Site Name that represents your cluster of internal web servers. • There should only be one site indicated on this page unless you deployed WebConnect.
Chapter 4 Installing Cisco Unified MeetingPlace Web Conferencing Release 5.3 in a Load Balancing Configuration Postinstallation Tasks: Cisco Unified MeetingPlace Web Conferencing Release 5.3 in a Load Balancing Procedure Step 1 Sign in to Cisco Unified MeetingPlace Web Conferencing. Step 2 From the Welcome page, click Admin; then, Site. Step 3 For Allow Web Load Balancing in Ad Hoc Video Meetings, choose No or Yes.
Chapter 4 Installing Cisco Unified MeetingPlace Web Conferencing Release 5.3 in a Load Balancing Configuration Postinstallation Tasks: Cisco Unified MeetingPlace Web Conferencing Release 5.3 in a Load Balancing Configuration Installation and Upgrade Guide for Cisco Unified MeetingPlace Web Conferencing Release 5.
C H A P T E R 5 Upgrading to Cisco Unified MeetingPlace Web Conferencing Release 5.3 Topics in this section include: • Restrictions for Upgrading to Cisco Unified MeetingPlace Web Conferencing Release 5.3, page 5-1 • About Upgrading to Cisco Unified MeetingPlace Web Conferencing Release 5.3(235) and Later Releases, page 5-2 • How to Back Up Before Upgrading to Cisco Unified MeetingPlace Web Conferencing Release 5.3, page 5-3 • How to Upgrade to Cisco Unified MeetingPlace Web Conferencing Release 5.
Chapter 5 Upgrading to Cisco Unified MeetingPlace Web Conferencing Release 5.3 About Upgrading to Cisco Unified MeetingPlace Web Conferencing Release 5.3(235) and Later Releases • One of the many improvements in the Release 5.3 feature set is the ability to customize the user interface, such as hide/show fields or display custom strings, through web-based administrative pages.
Chapter 5 Upgrading to Cisco Unified MeetingPlace Web Conferencing Release 5.3 How to Back Up Before Upgrading to Cisco Unified MeetingPlace Web Conferencing Release 5.3 • When configuring services for your load balancing deployment, Release 5.3(333) and later requires that you configure the Cisco MeetingPlace Web Conferencing service to log on as Administrator. This is in addition to the five other services required for Release 5.3(235).
Chapter 5 Upgrading to Cisco Unified MeetingPlace Web Conferencing Release 5.3 How to Back Up Before Upgrading to Cisco Unified MeetingPlace Web Conferencing Release 5.3 The Backup Progress window appears, and when the backup process is complete, the window disappears. Step 5 To Backup the MPWEB-Slave-#### database, repeat Step 1 through Step 4.
Chapter 5 Upgrading to Cisco Unified MeetingPlace Web Conferencing Release 5.3 How to Upgrade to Cisco Unified MeetingPlace Web Conferencing Release 5.3 Tip Step 5 When saving your backup files, add information that will help you manage the backup. For example, including 4.3.0.246 to 5.3.104.0 in the folder name means that the folder contains the Release 4.3.0.246 backup files, which were created before you upgraded to Release 5.3.104.0. Save all backup files to a safe location.
Chapter 5 Upgrading to Cisco Unified MeetingPlace Web Conferencing Release 5.3 How to Upgrade to Cisco Unified MeetingPlace Web Conferencing Release 5.3 Step 4 Step 5 • Upgrade your Cisco Unified MeetingPlace 8100 series server to Cisco Unified MeetingPlace Audio Server Release 5.3 by complete the instructions in the Installation and Upgrade Guide for Cisco Unified MeetingPlace Audio Server Release 5.3.
Chapter 5 Upgrading to Cisco Unified MeetingPlace Web Conferencing Release 5.3 How to Upgrade to Cisco Unified MeetingPlace Web Conferencing Release 5.3 Step 2 Step 3 Back up any customized Cisco Unified MeetingPlace Web Conferencing pages in the \template, \html, \images, \jslib, and \scripts directories and any images if applicable. a. Locate the directory where the previous version of Cisco Unified MeetingPlace Web Conferencing is installed. Typically, this is drive:\Latitude\mpweb. b.
Chapter 5 Upgrading to Cisco Unified MeetingPlace Web Conferencing Release 5.3 How to Upgrade to Cisco Unified MeetingPlace Web Conferencing Release 5.3 Step 5 Modify the AppName value. a. Go to drive:\Program Files\InstallShield Installation Information\. Several folders are revealed. b. Open a folder. c. From the folder, open the setup.ini file in Notepad and locate the AppName value. d.
Chapter 5 Upgrading to Cisco Unified MeetingPlace Web Conferencing Release 5.3 How to Uninstall Cisco Unified MeetingPlace Web Conferencing, SQL Server, or MSDE Restrictions You must upgrade every web server in an internal cluster, external cluster, or WebConnect configuration to the exact same release and build number, for example to Release 5.3.x, where x is the same amongst all web servers. Procedure Step 1 From a group of web servers sharing a database, shut down all of the web servers except one.
Chapter 5 Upgrading to Cisco Unified MeetingPlace Web Conferencing Release 5.3 How to Uninstall Cisco Unified MeetingPlace Web Conferencing, SQL Server, or MSDE This action deletes the entire Cisco MeetingPlace Web Conferencing directory, DSN, and so on. Step 5 From Windows Explorer, manually delete the storage locations for converted audio files, such as, drive:\wma_files. Removing SQL Server or MSDE If you are no longer using SQL Server or MSDE for any other applications, you can uninstall it manually.
C H A P T E R 6 Troubleshooting the Cisco Unified MeetingPlace Web Conferencing Release 5.3 Installation This chapter explains how to troubleshoot common problems that can occur when installing Cisco Unified MeetingPlace Web Conferencing.
Chapter 6 Troubleshooting the Cisco Unified MeetingPlace Web Conferencing Release 5.3 Installation Problems with the Cisco Unified MeetingPlace Web Conferencing Installation 4. If the server is still not working properly, collect the following installation logs and contact your Cisco support representative. Cisco Unified MeetingPlace Web Conferencing installation logs are in C:\WINNT\. – mpwebstp.log – mpwebstp-jvm.log – mpwebstp-sql.log – mpwebstp-sqlsp3.
Chapter 6 Troubleshooting the Cisco Unified MeetingPlace Web Conferencing Release 5.3 Installation Problems with Cisco Unified MeetingPlace Web Conferencing Server Connections Zip these files, along with the meeting information, such as the start time, time of connection loss, browser versions and so on, and send them to your Cisco support representative for additional assistance.
Chapter 6 Troubleshooting the Cisco Unified MeetingPlace Web Conferencing Release 5.3 Installation Problems with Cisco Unified MeetingPlace Web Conferencing Server Connections Installation and Upgrade Guide for Cisco Unified MeetingPlace Web Conferencing Release 5.
INDEX installing A 2-10 preinstallation tasks access testing external user, about 4-5 about 2-12 uninstalling Allow Internet Access parameter upgrading 4-5 2-4 5-9 5-3 cluster audience external, about for this guide vii 4-3 external, common administration account 4-10 external, common audio storage location external, common storage location C external, preparing internal, about Cisco MCS operating system, installing product key 2-9 2-9 release number, checking See MeetingNotes
Index See DMZ obtaining additional assistance DMZ about 6-2 HTTP connection testing 3-1 E I external cluster icon See cluster Cisco Unified MeetingPlace external meetings 2-12 installation redirection, configuring about 4-19 external user access 2-13 2-1 Cisco Unified MeetingPlace Audio Server requirement 2-5 4-5 Cisco Unified MeetingPlace Web Conferencing Release 5.
Index clusters, about 4-2 R common storage location, creating 4-11 4-21 redirection external cluster. See cluster figure disabling external server, configuring services external server, installing load balancing 4-16 Cisco Unified MeetingPlace Web Conferencing system 2-4 4-18 4-15 installation, preparing load balancing 4-8 internal cluster.
Index internal web server, installing redirection, configuring requirements SQL Server caution 3-8 5-1 standalone to shared database configuration 4-19 standalone web server 3-3 5-7 5-6 software download page locating 6-2 V SQL Server about 2-1 caution video meetings 5-1 hostname ad-hoc 2-9 end-user considerations installation options 2-3 installation requirements least privileged account 2-3 load balancing considerations 2-5 SMA considerations 2-5 5-10 username 2-9 4-6 4-7