Cisco IP Phone 7905G/7912G User Guide for Cisco CallManager Corporate Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 USA http://www.cisco.
THE SPECIFICATIONS AND INFORMATION REGARDING THE PRODUCTS IN THIS MANUAL ARE SUBJECT TO CHANGE WITHOUT NOTICE. ALL STATEMENTS, INFORMATION, AND RECOMMENDATIONS IN THIS MANUAL ARE BELIEVED TO BE ACCURATE BUT ARE PRESENTED WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED. USERS MUST TAKE FULL RESPONSIBILITY FOR THEIR APPLICATION OF ANY PRODUCTS.
All other trademarks mentioned in this document or Web site are the property of their respective owners. The use of the word partner does not imply a partnership relationship between Cisco and any other company. (0303R) Cisco IP Phone 7905G/7912G User Guide for Cisco CallManager Copyright © 2003 Cisco Systems, Inc. All rights reserved.
C O N T E N T S Preface ix About this Guide ix Related Documentation x Obtaining Documentation x Cisco.com x Ordering Documentation xi Documentation Feedback xi Obtaining Technical Assistance xii Cisco.
Contents How do I Choose a Menu Item? 1-10 Entering Characters on Your LCD Screen 1-10 Using the Handset 1-10 Adjusting the Handset Rest 1-11 Using the Speaker 1-12 Using the Cisco IP Phone Menus 1-13 Customizing Your Phone From the User Options Web Pages 1-13 Logging In to the User Options Web Pages 1-14 Changing the Default Language for the User Options Web Pages 1-14 CHAPTER 2 Customizing Phone Settings 2-1 Adjusting the Volume for the Handset, Speaker, and Ringer 2-1 Adjusting the Handset Volume 2-2
Contents How to Pick Up Calls Within Your Group 3-6 How to Pick Up Calls Outside of Your Group 3-7 Forwarding Calls to Another Phone 3-8 Setting Up Call Forwarding 3-8 Setting Up Call Forwarding from Your Phone 3-9 Setting Up Call Forwarding from a Computer 3-9 Canceling Call Forwarding 3-10 Setting Up Speed Dial 3-11 Making Conference Calls 3-12 Placing a Conference Call 3-12 Removing the Last Caller on a Conference Call 3-13 Using Meet-Me Conferences 3-13 Establishing a Meet-Me Conference 3-13 Joining a
Contents Cisco IP Phone 7905G/7912G User Guide for Cisco CallManager viii 78-15080-02
Preface This preface covers these topics: • About this Guide, page ix • Related Documentation, page x • Obtaining Documentation, page x • Obtaining Technical Assistance, page Boilerplate 2 • Obtaining Additional Publications and Information, page xiv • Document Conventions, page xv About this Guide Use this guide to perform basic and advanced phone tasks using a Cisco IP Phone 7905G or Cisco IP Phone 7912G running in a Cisco CallManager phone system.
Preface Related Documentation Chapter Contents Chapter 3, “Placing a Call and Other Basic Phone Tasks” Procedures for performing basic phone tasks, like making calls and accessing voice mail Appendix A, “Troubleshooting Your Phone” Procedures to assist with troubleshooting your phone Related Documentation For more information, refer to these documents: • At a Glance Cisco IP Phone 7905G—This booklet includes basic installation instructions and ships in the box with each Cisco IP Phone 7905G.
Preface Obtaining Documentation International Cisco websites can be accessed from this URL: http://www.cisco.com/public/countries_languages.shtml Ordering Documentation You can find instructions for ordering documentation at this URL: http://www.cisco.com/univercd/cc/td/doc/es_inpck/pdi.htm You can order Cisco documentation in these ways: • Registered Cisco.com users (Cisco direct customers) can order Cisco product documentation from the Networking Products MarketPlace: http://www.cisco.
Preface Obtaining Technical Assistance Obtaining Technical Assistance Cisco provides Cisco.com, which includes the Cisco Technical Assistance Center (TAC) website, as a starting point for all technical assistance. Customers and partners can obtain online documentation, troubleshooting tips, and sample configurations from the Cisco TAC website. Cisco.com registered users have complete access to the technical support resources on the Cisco TAC website, including TAC tools and utilities. Cisco.com Cisco.
Preface Obtaining Technical Assistance We categorize Cisco TAC inquiries according to urgency: • Priority level 4 (P4)—You need information or assistance concerning Cisco product capabilities, product installation, or basic product configuration. There is little or no impact to your business operations. • Priority level 3 (P3)—Operational performance of the network is impaired, but most business operations remain functional.
Preface Obtaining Additional Publications and Information Cisco TAC Escalation Center The Cisco TAC Escalation Center addresses priority level 1 or priority level 2 issues. These classifications are assigned when severe network degradation significantly impacts business operations. When you contact the TAC Escalation Center with a P1 or P2 problem, a Cisco TAC engineer automatically opens a case. To obtain a directory of toll-free Cisco TAC telephone numbers for your country, go to this URL: http://www.
Preface Document Conventions configuration examples, customer case studies, tutorials and training, certification information, and links to numerous in-depth online resources. You can access Packet magazine at this URL: http://www.cisco.com/go/packet • iQ Magazine is the Cisco bimonthly publication that delivers the latest information about Internet business strategies for executives. You can access iQ Magazine at this URL: http://www.cisco.
Preface Document Conventions Warning IMPORTANT SAFETY INSTRUCTIONS This warning symbol means danger. You are in a situation that could cause bodily injury. Before you work on any equipment, be aware of the hazards involved with electrical circuitry and be familiar with standard practices for preventing accidents. To see translations of the warnings that appear in this publication, refer to the translated safety warnings that accompanied this device.
Preface Document Conventions Varoitus TÄRKEITÄ TURVALLISUUTEEN LIITTYVIÄ OHJEITA Tämä varoitusmerkki merkitsee vaaraa. Olet tilanteessa, joka voi johtaa ruumiinvammaan. Ennen kuin työskentelet minkään laitteiston parissa, ota selvää sähkökytkentöihin liittyvistä vaaroista ja tavanomaisista onnettomuuksien ehkäisykeinoista. Tässä asiakirjassa esitettyjen varoitusten käännökset löydät laitteen mukana toimitetuista ohjeista.
Preface Document Conventions Warnung WICHTIGE SICHERHEITSANWEISUNGEN Dieses Warnsymbol bedeutet Gefahr. Sie befinden sich in einer Situation, die zu einer Körperverletzung führen könnte. Bevor Sie mit der Arbeit an irgendeinem Gerät beginnen, seien Sie sich der mit elektrischen Stromkreisen verbundenen Gefahren und der Standardpraktiken zur Vermeidung von Unfällen bewusst. Übersetzungen der in dieser Veröffentlichung enthaltenen Warnhinweise sind im Lieferumfang des Geräts enthalten.
Preface Document Conventions Avvertenza IMPORTANTI ISTRUZIONI SULLA SICUREZZA Questo simbolo di avvertenza indica un pericolo. La situazione potrebbe causare infortuni alle persone. Prima di intervenire su qualsiasi apparecchiatura, occorre essere al corrente dei pericoli relativi ai circuiti elettrici e conoscere le procedure standard per la prevenzione di incidenti. Per le traduzioni delle avvertenze riportate in questo documento, vedere le avvertenze di sicurezza che accompagnano questo dispositivo.
Preface Document Conventions Aviso INSTRUÇÕES IMPORTANTES DE SEGURANÇA Este símbolo de aviso significa perigo. O utilizador encontra-se numa situação que poderá ser causadora de lesões corporais. Antes de iniciar a utilização de qualquer equipamento, tenha em atenção os perigos envolvidos no manuseamento de circuitos eléctricos e familiarize-se com as práticas habituais de prevenção de acidentes.
Preface Document Conventions Varning! VIKTIGA SÄKERHETSANVISNINGAR Denna varningssignal signalerar fara. Du befinner dig i en situation som kan leda till personskada. Innan du utför arbete på någon utrustning måste du vara medveten om farorna med elkretsar och känna till vanliga förfaranden för att förebygga olyckor. Se översättningarna av de varningsmeddelanden som finns i denna publikation, och se de översatta säkerhetsvarningarna som medföljer denna anordning.
Preface Document Conventions Cisco IP Phone 7905G/7912G User Guide for Cisco CallManager xxii 78-15080-02
C H A P T E R 1 Introducing Your Cisco IP Phone A Cisco IP Phone is a full-featured telephone that provides voice communication over the same data network that your computer uses. This phone functions much like a traditional analog phone, allowing you to place and receive telephone calls. It also supports features that you have come to expect from a telephone, such as speed dialing, redialing, and conference calling.
Chapter 1 Introducing Your Cisco IP Phone Connecting Your Cisco IP Phone Connecting Your Cisco IP Phone Chances are, your system administrator or a technician will connect your new Cisco IP Phone to the corporate IP telephony network. If that is not the case, connecting your phone is easy.
Chapter 1 Introducing Your Cisco IP Phone Connecting Your Cisco IP Phone Figure 1-1 Cisco IP Phone 7905G Cable Connections 3 5 1 4 91637 2 1 Network port (10BASE-T) Connects the phone to the Ethernet port in your workspace 2 Handset port Connects the handset to the phone 3 DC adapter port (48VDC) Connects the power supply plug to the phone 4 Power supply with DC output connector (if included) Connects to the AC power cable 5 AC power cable with wall socket plug (if included) Connects
Chapter 1 Introducing Your Cisco IP Phone Connecting Your Cisco IP Phone Figure 1-2 Cisco IP Phone 7912G Cable Connections 4 1 6 2 5 91638 3 1 Network port (10BASE-T, 100BASE-T) Connects the phone to the Ethernet port in your workspace.
Chapter 1 Introducing Your Cisco IP Phone Connecting Your Cisco IP Phone Before You Begin Verify that your system administrator is ready for you to connect your Cisco IP Phone to the network. Caution If you plan to power your phone locally (instead of receiving power through the Ethernet connection), use only a Cisco 48V volt power supply designed to work with a Cisco IP Phone.
Chapter 1 Introducing Your Cisco IP Phone Connecting Your Cisco IP Phone Step 2: Connect the Handset Connect the handset to the handset port. Ensure that the end of the cord with the longer uncoiled section is connected to the body of the phone. Step 3: Connect the Phone to Power If your system administrator delivered your Cisco IP Phone with a Cisco power supply, connect the power supply plug to the DC adapter port on the back of the phone.
Chapter 1 Introducing Your Cisco IP Phone Buttons and Parts on Your Cisco IP Phone Step 4: Complete Startup After you connect the Cisco IP Phone to its power source, a start-up process begins. After several minutes, the phone’s LCD screen displays a neutral “ready” screen. The details on your screen might vary, but a ready screen typically displays the date and time, your extension number, and available softkeys. Startup is complete and your phone is ready to use.
Chapter 1 Introducing Your Cisco IP Phone Buttons and Parts on Your Cisco IP Phone Figure 1-3 Cisco IP Phone 7905G and 7912G 1 LCD screen Displays features such as the time, date, your phone number, caller ID, call status, and softkey tabs. 2 Cisco IP Phone Indicates the Cisco IP Phone Series to which your phone series type belongs. 3 Softkeys Enable you to engage any of the functions displayed on the corresponding LCD screen tabs.
Chapter 1 Introducing Your Cisco IP Phone Buttons and Parts on Your Cisco IP Phone 5 Menu button Displays a menu of services, which include access to voice mail, directories, and settings. 6 Hold button Places the active call on hold, resumes a call on hold, and switches between an active call and an incoming call or an active call and a call on hold. 7 Dial pad Works exactly like the dial pad on a traditional telephone. 8 Volume button Increases or decreases volume for the handset and speaker.
Chapter 1 Introducing Your Cisco IP Phone What are Softkeys? What are Softkeys? Softkeys correspond to the option tabs displayed along the bottom of your LCD screen. Softkeys change depending on the status of your phone. For example, you see one set of softkey options when you pick up the handset, and another set when the phone is not in use. The >> softkey allows you to re-position your cursor. The << softkey allows you to delete a character or digit in an entry.
Chapter 1 Introducing Your Cisco IP Phone Using the Handset • To hang up, place the handset back in its cradle. To adjust the hand set volume, see the “Adjusting the Handset Volume” section on page 2-2. To adjust the handset reset, see the “Adjusting the Handset Rest” section on page 1-11. Adjusting the Handset Rest If you mount your Cisco IP Phone on the wall, you can adjust the handset rest to ensure that the receiver will not slip out of the cradle. To adjust the handset rest, refer to Figure 1-4.
Chapter 1 Introducing Your Cisco IP Phone Using the Speaker Figure 1-4 Using the Handset Rest 2 3 77354 1 1 Set the handset aside and use your thumb and finger to grasp and pull out the square plastic tab in the handset rest. 2 Rotate the tab 180 degrees. 3 Slide the tab back into the handset rest with the extension protruding from the top of the tab. Replace the handset in the rest. The tab hooks into a slot in the handset to ensure that the handset will not slip out of the rest.
Chapter 1 Introducing Your Cisco IP Phone Using the Cisco IP Phone Menus • To turn off the speaker and continue talking on the call, pick up the handset and press the MonOff softkey. • To turn off the speaker and hang up, press the EndCall softkey. • To adjust the volume on the speaker, see the “Adjusting the Speaker Volume” section on page 2-2. Using the Cisco IP Phone Menus The following menus are available on your Cisco IP Phone: • Messages—Dials your voice mail system.
Chapter 1 Introducing Your Cisco IP Phone Customizing Your Phone From the User Options Web Pages • Assign speed dial buttons for your Cisco IP Phone—For instructions, see the “Setting Up Speed Dial” section on page 3-11. Logging In to the User Options Web Pages Follow these instructions to log in to and to access the main menu. Procedure Step 1 Use your Web browser to access the URL provided by your system administrator. The Cisco CallManager User Options Log On page appears.
Chapter 1 Introducing Your Cisco IP Phone Customizing Your Phone From the User Options Web Pages Before You Begin Log in to the User Options web page. For information on the User Options web page and how to access it, see the “Logging In to the User Options Web Pages” section on page 1-14. Procedure Step 1 From the User Options main menu, select your phone from the Select a device to configure drop-down list.
Chapter 1 Introducing Your Cisco IP Phone Customizing Your Phone From the User Options Web Pages Cisco IP Phone 7905G/7912G User Guide for Cisco CallManager 1-16 78-15080-02
C H A P T E R 2 Customizing Phone Settings These procedures help you personalize settings for your Cisco IP Phone: • Adjusting the Volume for the Handset, Speaker, and Ringer, page 2-1 • Personalizing the Ringer Sound, page 2-3 • Changing the LCD Screen Contrast, page 2-4 Adjusting the Volume for the Handset, Speaker, and Ringer Use these procedures to adjust the volume for the handset, speaker, and ringer: • Adjusting the Handset Volume, page 2-2 • Adjusting the Speaker Volume, page 2-2 • Adju
Chapter 2 Customizing Phone Settings Adjusting the Volume for the Handset, Speaker, and Ringer Adjusting the Handset Volume You can adjust the volume of the call when using the handset. To adjust the volume on the handset, press the up or down Volume button when the handset is in use. If you want to save the handset volume setting, press the Save softkey. Note If you press the Volume button when not on a call, you adjust the ringer volume.
Chapter 2 Customizing Phone Settings Personalizing the Ringer Sound Tip Shortcut: Press the Menu button and then press 3. Step 4 Press the Save softkey. Step 5 Press the Exit softkey to exit the Settings menu. You can also change the ringer sound. See the “Personalizing the Ringer Sound” section on page 2-3. Personalizing the Ringer Sound You can change the sound your phone makes when it rings to suit your tastes and to help you differentiate between your phone ringing and another nearby phone.
Chapter 2 Customizing Phone Settings Changing the LCD Screen Contrast If you do not press the Save softkey, the ring returns to the default sound if the phone resets. Step 8 Press the Exit softkey to exit the Settings menu. Changing the LCD Screen Contrast To improve the readability of the LCD screen, follow these steps to adjust the contrast: Procedure Step 1 Press the Menu button. Step 2 Use the Navigation button to select Settings, and then press the Select softkey.
C H A P T E R 3 Placing a Call and Other Basic Phone Tasks Basic phone tasks include placing, receiving, and forwarding calls.
Chapter 3 Placing a Call and Other Basic Phone Tasks Making Telephone Calls Making Telephone Calls These sections describe how you can place, answer, and otherwise manage a telephone call: • Placing a Call, page 3-2 • Answering a Call, page 3-3 • Using Call Waiting, page 3-3 • Ending a Call, page 3-4 • Putting a Call on Hold, page 3-4 • Redialing the Last Number Dialed, page 3-5 • Storing and Retrieving a Call Using Call Park, page 3-5 • Answering Calls on Another Extension Using Call Pick
Chapter 3 Placing a Call and Other Basic Phone Tasks Making Telephone Calls Table 3-1 Placing a Call (continued) If you want to... Then...
Chapter 3 Placing a Call and Other Basic Phone Tasks Making Telephone Calls To return to the original call, press the Hold button. If the second call is still active, it is put on hold when you return to the original call. You can continue to use the Hold button to switch between the calls. To create a conference call between yourself and the other two parties, press the Confrn softkey. Ending a Call To end a call, hang up the handset or press the EndCall softkey.
Chapter 3 Placing a Call and Other Basic Phone Tasks Storing and Retrieving a Call Using Call Park Step 3 When the call rings on the other end, press Trnsfer again. Or, when the party answers, announce the call and then press Trnsfer. If the party refuses the call, press the Hold button to return to the original call. Redialing the Last Number Dialed To redial the most recently dialed number, press the Redial softkey. Doing so without lifting the handset activates the speaker.
Chapter 3 Placing a Call and Other Basic Phone Tasks Answering Calls on Another Extension Using Call Pickup Answering Calls on Another Extension Using Call Pickup You can answer an incoming call that is ringing on a telephone extension other than your own by using the call pickup feature.
Chapter 3 Placing a Call and Other Basic Phone Tasks Answering Calls on Another Extension Using Call Pickup Note If there is more than one incoming call to your group when you activate call pickup, the first unanswered call will ring at your phone. How to Pick Up Calls Outside of Your Group Group call pickup allows you to use your phone to answer incoming calls to other phones within your own group or within other groups.
Chapter 3 Placing a Call and Other Basic Phone Tasks Forwarding Calls to Another Phone Forwarding Calls to Another Phone Call forwarding allows you to redirect to another number all incoming calls to your Cisco IP Phone. You can set up call forwarding directly from your phone or remotely using a computer. Use call forwarding to: • Send incoming calls to another number where you can answer them (for example, to an alternate office or to your home). • Send incoming calls directly to voice mail.
Chapter 3 Placing a Call and Other Basic Phone Tasks Forwarding Calls to Another Phone Setting Up Call Forwarding from Your Phone To set up call forwarding when you are at your phone, perform the following steps. To set up call forwarding when you are not at your phone or to send incoming calls directly to your voice mail without causing your phone to ring, see the “Setting Up Call Forwarding from a Computer” section on page 3-9. Procedure Step 1 Press the CFwdAll softkey. You will hear two beeps.
Chapter 3 Placing a Call and Other Basic Phone Tasks Forwarding Calls to Another Phone Procedure Step 1 From the User Options web page, click Forward all calls to a different number. The Forward Your Calls page appears. Step 2 Check the check box next to the line from which you want your incoming calls forwarded. Step 3 Choose where to send calls: • To send calls directly to voice mail, and not ring your phone, choose Voice Mail.
Chapter 3 Placing a Call and Other Basic Phone Tasks Setting Up Speed Dial Procedure Step 1 From the User Options web page, click Forward all calls to a different number. The Forward Your Calls page appears. Step 2 Clear the checkbox next to the line for which you want to cancel call forwarding. Step 3 Click Update. Setting Up Speed Dial You can set up to four speed dial buttons on your Cisco IP Phone 7905G and 7912G. You make these settings using the Cisco CallManager User Options web pages.
Chapter 3 Placing a Call and Other Basic Phone Tasks Making Conference Calls To remove a speed dial number from your phone, delete the phone number and text in the appropriate field in the Speed Dials page. Making Conference Calls Your Cisco IP Phone supports conference calls, enabling you to talk with multiple parties at the same time.
Chapter 3 Placing a Call and Other Basic Phone Tasks Making Conference Calls Removing the Last Caller on a Conference Call If you are the initiator of a conference call, you can disconnect the most recently connected active party on the call by pressing the RmLstC softkey. Using Meet-Me Conferences Your Cisco IP Phone supports Meet-Me conferences. A Meet-Me conference allows other callers to dial-in to the conference call.
Chapter 3 Placing a Call and Other Basic Phone Tasks Using Voice Mail Joining a Meet-Me Conference To join a Meet-Me conference, simply dial the Meet-Me conference number provided by the Meet-Me conference initiator. You are connected to the conference once the conference initiator has dialed in and established the conference. You do not need to press the MeetMe softkey on your Cisco IP Phone. Using Voice Mail Your phone administrator chooses the voice mail system that your phone uses.
Chapter 3 Placing a Call and Other Basic Phone Tasks Using the Phone Logs Accessing Voice Mail To access voice mail, press the Message softkey and follow the voice instructions. You can also access voice mail by pressing the Menu button, selecting Messages, and then pressing the Select softkey.
Chapter 3 Placing a Call and Other Basic Phone Tasks Using the Phone Logs Step 4 To place a call from any directory, use the Navigation button to select the call record, then lift the handset or press the Dial softkey. Note You might need to use the EditDial softkey to add digits to the front of the number. For example, if the call was from an outside, long-distance caller, you might need to add the digits 9-1 to the front of the number. Then, press the Dial softkey.
A P P E N D I X A Troubleshooting Your Phone This appendix contains procedures and troubleshooting information you might need to diagnose problems with your phone or to help install your phone. The information in this appendix is only necessary if your administrator asks you to perform one of the procedures.
Appendix A Troubleshooting Your Phone Accessing Status Data Step 3 Use the Navigation button to select Network Configuration, and then press the Select softkey. From here, you can use the Navigation button to view your Network Configuration information. Step 4 Press the Cancel softkey to exit the Network Configuration menu. Accessing Status Data Your network administrator or technician might want to access status information to monitor the performance of your phone.
Appendix A Troubleshooting Your Phone Accessing Phone Model Information Accessing Phone Model Information Your network administrator or technician might want to access model information to assist with troubleshooting your phone. To access phone model information, follow these steps. Procedure Step 1 Press the Menu button. Step 2 Use the Navigation button to select Settings, and then press the Select softkey.
Appendix A Troubleshooting Your Phone Accessing Phone Model Information Cisco IP Phone 7905G/7912G User Guide for Cisco CallManager A-4 78-15080-02
I N D EX calls A answering 3-3 about this book ix conference 3-12 answering calls 3-3 ending 3-4 Answer softkey 3-3 forwarding 3-8 hold 3-4 making 3-2 B placing 3-2 buttons and parts on the Cisco IP Phone 1-7 placing from phone logs 3-15 redialing 3-5 transferring 3-4 C call waiting 3-3 CFwdAll softkey 3-9 cable connections Cisco IP Phone 7905G 1-2 Clear softkey 3-16 Cisco IP Phone 7912G 1-4 conference calls about 3-12 overview 1-3 placing 3-12 call history 3-15 removing last caller 3-
Index Directories 1-13 hold putting calls on 3-4 documentation related x resuming held calls 3-4 Hold button 1-9, 3-4 E EditDial softkey 3-16 I EndCall softkey 3-4 installing your phone 1-2 ending calls 3-4 introduction 1-1 F L feature buttons, about 1-9 language, on user options web pages 1-14 figure LCD screen, changing contrast 2-4 Cisco IP Phone 7905G cable connections 1-2 letters, entering 1-10 Cisco IP Phone 7912G cable connections 1-4 logging in, to user options web pages 1-14 Ci
Index model information A-3 S monitoring 1-12 services 1-13 Directories 1-13 N Settings 1-13 Navigation button 1-8, 1-10 Settings 1-13 network configuration data A-1 softkey 1-8, 1-10 NewCall softkey 3-2 speaker adjusting volume 2-2 using 1-12 P speed dial setting up 3-11 phone logs using 3-3 about 3-15 clearing 3-16 placed calls, viewing 3-15 status data A-2 storing calls, using call park 3-5 placing a call 3-2 power supply 1-6 T transferring calls 3-4 R Trnsfer softkey 3-4 received c
Index V voice mail new message 3-14 using 3-14 volume adjusting handset volume 2-2 adjusting ringer volume 2-2 adjusting speaker volume 2-2 Volume button 1-9 Cisco IP Phone 7905G/7912G User Guide for Cisco CallManager IN-4 78-15080-02
