Cisco Unified Wireless IP Phone 7921G Guide for Cisco Unified Communications Manager 4.3, 5.1, 6.0 and Later INCLUDING LICENSE AND WARRANTY Americas Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 USA http://www.cisco.
Common Phone Tasks Using the Phone Hold/resume a call Press Hold or Resume. Power on the Press and hold until phone powers on. phone Transfer a call to a Choose Options >Trnsfer, new number enter a target number, then press Options >Trnsfer again. Redial a number Press twice or Options > Redial. Start a standard conference call Choose Options > Confrn. Dial a number, then choose Options > Confrn again. Repeat for each party. Forward your extension Choose Options > CFwdAll.
Softkey Definitions Entering Text AbbrDial Dial using a speed dial index number Character—Press key one or more times to enter a lower- or upper-case character. Barge Add yourself to a call on a shared line Space—Press CallBack Receive notification when a busy extension becomes available CFwdAll Set up/cancel call forwarding ConfList View conference participants Confrn Create a conference call 0 . Number—Press the number key.
Contents Getting Started 1 Using this Guide 1 Finding Additional Information 2 Safety and Performance Information 2 Cisco Product Security Overview 6 Accessibility Features 6 Notices 6 OpenSSL/Open SSL Project 6 License Issues 6 Connecting Your Phone 9 Installing or Removing the Phone Battery 9 Charging the Phone Battery 10 Using the AC Power Supply to Charge the Battery 11 Using the USB Cable and USB Port on the PC to Charge the Battery 12 Powering On the Phone 13 Setting Username and Passwords 14 Entering
Understanding Lines vs.
Using BLF to Determine a Line State 54 Making and Receiving Secure Calls 55 Tracing Suspicious Calls 55 Prioritizing Critical Calls 56 Using Cisco Extension Mobility 57 Managing Business Calls Using a Single Phone Number 58 Using Push to Talk Service 60 Using a Handset, Headset, and Speakerphone 61 Obtaining a Headset 62 Using AutoAnswer 63 Changing Phone Settings 64 Customizing Rings 64 Customizing Volume Settings 65 Customizing the Phone Screen 67 Changing Keypad Settings 68 Using Any Key to Answer the Ph
Accessing Voice Messages 80 Accessing Your User Options Web Pages 81 Cisco Unified CallManager Release 4.3 and Later User Options Web Pages 81 Logging In to the User Options Web Pages 81 Subscribing to Phone Services 82 Cisco Unified Communications Manager Release 5.
Getting Started Using this Guide This guide provides you with an overview of the features available on your phone. You can read it completely for a solid understanding of your phone capabilities, or refer to the table below for pointers to commonly used sections. If you want to... Then... Review safety information See Safety and Performance Information, page 2. Connect your phone to the network See Connecting Your Phone, page 9.
Finding Additional Information You can access the most current Cisco Unified IP Phone documentation on the World Wide Web at this URL: http://www.cisco.com/en/US/products/hw/phones/ps379/products_user_guide_list.html You can access the Cisco website at this URL: http://www.cisco.com/ International Cisco websites can be accessed from this URL: http://www.cisco.com/public/countries_languages.
Getting Started Warning The plug-socket combination on the battery charger must be accessible at all times because it serves as the main disconnecting device. Statement 1019 Warning The battery charger requires short-circuit (overcurrent) protection to be provided as part of the building installation. Install only in accordance with national and local wiring regulations.
Caution Do not disassemble, crush, puncture, or incinerate the battery pack. Caution To avoid risk of fire, burns, or damage to your battery pack, do not allow a metal object to touch the battery contacts. Caution Handle a damaged or leaking battery with extreme care. If you come in contact with the electrolyte, wash the exposed area with soap and water. If the electrolyte has come in contact with the eye, flush the eye with water for 15 minutes and seek medical attention.
Getting Started Power Outage Your accessibility to emergency service through the phone is dependent on the wireless access point being powered. If there is an interruption in the power supply, Service and Emergency Calling Service dialing will not function until power is restored. In the case of a power failure or disruption, you may need to reset or reconfigure equipment before using the Service or Emergency Calling Service dialing.
Cisco Product Security Overview This product contains cryptographic features and is subject to United States and local country laws governing import, export, transfer and use. Delivery of Cisco cryptographic products does not imply third-party authority to import, export, distribute or use encryption. Importers, exporters, distributors and users are responsible for compliance with U.S. and local country laws. By using this product you agree to comply with applicable laws and regulations.
Getting Started 2. Redistributions in binary form must reproduce the above copyright notice, this list of conditions, and the following disclaimer in the documentation and/or other materials provided with the distribution. 3. All advertising materials mentioning features or use of this software must display the following acknowledgment: “This product includes software developed by the OpenSSL Project for use in the OpenSSL Toolkit (http://www.openssl.org/)”. 4.
Redistribution and use in source and binary forms, with or without modification, are permitted provided that the following conditions are met: 1. Redistributions of source code must retain the copyright notice, this list of conditions and the following disclaimer. 2. Redistributions in binary form must reproduce the above copyright notice, this list of conditions and the following disclaimer in the documentation and/or other materials provided with the distribution. 3.
Connecting Your Phone Connecting Your Phone Your system administrator will configure your new Cisco Unified Wireless IP Phone to connect to the corporate wireless network and the IP telephony network. A rechargeable Lithium ion battery powers the Cisco Unified Wireless IP Phone 7921G. Before you can use your phone, you must install the battery in the phone and then charge the battery.
1 2 2 2 180349 3 1 Locking catch—Push up to release the battery. 2 Battery catches—Insert these into the slots near the bottom of the phone at battery installation. 3 Metal contacts—Match the contacts on the battery to the contacts on the phone. Charging the Phone Battery You can charge the battery in your wireless IP phone by connecting the AC power supply or the USB cable to your phone.
Connecting Your Phone Note You can also charge your battery by using a desktop charger or a multi-charger. For more information, see the Cisco Unified Wireless IP Phone 7921G Accessory Guide. Using the AC Power Supply to Charge the Battery You can charge your battery quickly by connecting the AC power supply to the phone. To accommodate different AC power receptacles, you must insert the appropriate AC plug adapter on the AC power supply. You can use the phone while the battery is being charged.
1 AC plug adapter—Insert the AC plug adapter into the slot on the power supply. 2 AC power supply—Insert into an AC outlet. 3 Phone connector on AC power supply cable—Insert into the connector slot at bottom of phone.
Connecting Your Phone If you want to... Then... Charge the battery using the USB cable 1. Insert the phone connector on the USB cable into the phone. 2. Insert the USB A-type connector into the USB port on your PC. Note If the Found New Hardware Wizard opens, use the following procedure to stop it. 3. Monitor the indicator light after the phone briefly displays “USB Connected” on the status line. While the battery is charging, the indicator light is red.
Tip Your idle phone screen can turn off after a time interval. To alert you that the phone is still powered on and connected to the wireless network when using battery power, the indicator light blinks green every two seconds. Setting Username and Passwords When powering on your phone for the first time, in some networks, you might need to set your username and password to access the wireless network. Ask your system administrator for assistance. If you want to... Then... Set username and password 1.
Connecting Your Phone If you want to... Then... Delete the last character Press << once to delete the last character or number or to delete the whole character string, press and hold <<. Enter a space Press 0 Enter special characters and Press * symbols Press 0 Cancel editing mode to enter a space between characters. to display and enter these symbols * + - / = \ : ; to display and enter these symbols space , .
Headset Information To use a headset, see Using a Handset, Headset, and Speakerphone, page 61. Although Cisco Systems performs some internal testing of third-party headsets for use with the Cisco Unified IP Phones, Cisco does not certify or support products from headset or handset vendors. Because of the inherent environmental and hardware inconsistencies in the locations where Cisco Unified IP Phones are deployed, there is not a single “best” solution that is optimal for all environments.
Connecting Your Phone Securing the Phone with a Lock Set and Cable Lock You can secure the Cisco Unified Wireless IP Phone 7921G to a desk top by ordering the lock set from Cisco. For more information, refer to the Cisco Unified Wireless IP Phone 7921G Accessory Guide. To install the lock set, use the diagram and follow these steps: If you want to... Then... Install the lock set on the phone 1. Put the security cable around a post or through a hole in the desktop.
1 2 3 181319 4 You can secure your Cisco Unified Wireless IP Phone 7921G Desktop Charger by using a laptop cable lock. The lock connects to the security slot on the side of the desktop charger, and the cable can be secured to a desktop. The diagram shows where to insert the lock. Note 18 The lock set does not include the cable lock.
An Overview of Your Phone An Overview of Your Phone Your Cisco Unified Wireless IP Phone 7921G is a full-feature telephone that provides voice communication over the same wireless LAN that your computer uses, allowing you to place and receive phone calls, put calls on hold, transfer calls, make conference calls, and so on. In addition to basic call-handling features, your phone can provide enhanced productivity features that extend your call-handling capabilities.
Understanding Buttons and Hardware You can use the figure below to identify buttons and hardware on your phone. 1 2 17 3 16 15 4 14 13 11 4 GHI * 2 3 DEF ABC 5 JKL 6 MNO 8 TUV 9 WXY 0 Z 8 # 9 7921 Indicator light (LED) 180258 1@ 7 PQRS 1 6 7 12 10 5 Provides these indications: • Solid red—Phone is connected to AC power source, and battery is charging. • Solid green—Phone is connected to AC power source, and battery is fully charged. • Fast blinking red—Incoming call.
An Overview of Your Phone 2 Headset port Port for plugging in a headset or ear bud. 3 Speaker button Toggles the speaker mode on or off for the phone. 4 Right softkey button Activates the Options menu for access to the list of softkeys. Sometimes displays a softkey label. 5 Navigation button Accesses these menus and lists from the main screen.
10 Asterisk (*) key * Toggles between Ring and Vibrate mode. Allows you to enter these special characters when you are entering text: *+-/=\:; 11 Keypad Allows you to dial numbers, enter letters, and choose menu items by number. 12 One (1) key Enters “1” when dialing a number. Allows you to access the voice messaging system.
An Overview of Your Phone 1 2 3 6 5 4 1 Phone Status line Displays these icons (if active) and your directory number: Battery icon—Shows the level of charge in battery Signal icon—Shows the degree of signal strength Key Lock icon—Indicates the keypad is locked Speaker icon—Indicates speaker mode is active Mute icon—Indicates mute is active Headset icon—Indicates headset is plugged in to phone Ringer Off icon—Indicates the phone alert is silent Vibrate icon—Indicates the phone alert is vibrate only Vib
2 Date and Time line Displays time and date information 12:39 06/20/06 3 Options Menu Displays softkey features for the current call state 4 Softkey labels area Displays softkey options and provides access to the Options list of softkey features Message - Hide Displays the active navigation arrows for the menu or screen 5 Status and information Provides phone status or instructions Your current options 6 Main phone screen Displays four menu icons and Help Understanding Feature Buttons and
An Overview of Your Phone If you want to... Then... Select a menu option Do one of these actions: • Press the keypad number key for the item. • Scroll to highlight the item, and then press the the navigation button). Go back one level in a feature menu Press Back. Reposition the cursor to edit a phone number or name Press the Navigation button left or right. Note To close the menu and return to the main phone screen, press from any menu level.
Using Phone Buttons The phone keypad and buttons provide these shortcuts to frequently used functions. For more information, see... If you want to... Then... Lock or unlock the phone keypad Press and hold the # key (3 seconds). The screen displays Setting the Keypad “Keypad Locked!”, and the icon displays at the top of to Automatically the Main screen.
An Overview of Your Phone Understanding Line and Call Icons This is what your main phone screen looks like with two active calls, one on hold (23827) and another connected (3956933).
Icon Line or call state Description Authenticated call See Tracing Suspicious Calls, page 55. Encrypted call See Tracing Suspicious Calls, page 55. Idle line (BLF) See Using BLF to Determine a Line State, page 54. Busy line ( BLF) See Using BLF to Determine a Line State, page 54. Line in Do Not Disturb (BLF) See Using BLF to Determine a Line State, page 54. Line state unknown (BLF) See Using BLF to Determine a Line State, page 54. Idle Intercom line The intercom line is not in use.
Basic Call Handling Basic Call Handling You can perform basic call-handling tasks using a range of features and services. Feature availability can vary; see your system administrator for more information. Placing a Call—Basic Options Here are some easy ways to place a call on your wireless IP phone. For more information, see... If you want to... Then... Place a call using the handset 1. Dial the phone number. 2. Press Note Place a call using the speaker mode on the handset to place your call.
For more information, see... If you want to... Then... Dial a number from the Phone Book 1. Choose (Directory) > Phone Book or Ph Book (if available). Using the Phone Book on Your Phone, page 76 2. Highlight a contact name, then do one of the following: – Scroll left or right until you see the icon for the phone number: work phone, home phone, or mobile phone, other phone. – Choose Options > Details, highlight a phone number. Dial from a call log 3. Press or Options > Dial. 1.
Basic Call Handling Placing a Call—Additional Options You can place calls using special features and services that might be available on your phone. See your system administrator for more information about these additional options. If you want to... For more information, see... Then... Speed dial a contact number Do one of the following: in your local phone book • Press and hold a speed-dial hot key for about two seconds.
For more information, see... If you want to... Then... Dial from a corporate directory on your phone 1. Choose (Directory) > Directory Services > Corporate Directory (name can vary). Directory Dialing, page 72 2. Use your keypad to enter a name. 3. Press Options > Submit. 4. Press the number key for the listing or scroll to a listing. 5. Press Dial or Use Cisco CallBack to receive notification when a busy or ringing extension is available . 1.
Basic Call Handling For more information, see... If you want to... Then... Place a call using a billing or tracking code 1. Dial a number. 2. Press . Your system administrator 3. After the tone, enter a client matter code (CMC) or a forced authorization code (FAC). Place a call using your Extension Mobility profile 1. Choose (Services) > EM Service Using Cisco Extension (name can vary). Mobility, page 57 2. Enter log in information. Make a call from a cellular phone using Mobile Voice Access 1.
Answering a Call You can answer a call by using several options, if they are available on your phone. If you want to... Then... For more information, see... Answer a call Press and release the incoming call. Silence the ring for an incoming call Press or to connect to Using Any Key to Answer the Phone, page 68 . The call continues silently, then forwards to the no answer target. Switch from a connected Press or .
Basic Call Handling If you want to... Then... For more information, see... Automatically connect to an Ask your system administrator to set incoming call after a ring or up the Auto Answer feature. After two ringing once or twice, the call automatically connects to the handset or headset without pressing . Using AutoAnswer, page 63 Answer a call on your cellular phone or other remote destination Managing Business Calls Using a Single Phone Number, page 58 Set up Mobile Connect and answer your phone.
Using Hold and Resume You can hold and resume calls. When you put a call on hold, the Hold icon caller ID in the call view. appears next to the If the Hold Reversion feature is enabled for your phone, calls that you leave on hold will revert back to ringing on your phone after a certain length of time. These “reverting” calls remain on hold until you resume them.
Basic Call Handling Using Mute With Mute enabled, you can hear other parties on a call, but they cannot hear you. You can use Mute with the phone or a headset. If you want to... Then... Toggle Mute on During a call, press on left side of phone. The at the top of the phone screen. Toggle Mute off Press . The icon displays icon disappears. Switching Between Multiple Calls You can switch between multiple calls on one or more lines.
If you want to... Then... Switch an in-progress call on your wireless IP phone to a cellular phone 1. Press the Mobility softkey and select Send call to mobile. Switch an in-progress call from a cellular phone to your wireless IP phone 1. Hang up the call on your cellular phone to disconnect the cellular phone, but not the call. 2. Answer the in-progress call on your cellular phone. 3. Your wireless IP phone display changes to idle while the call continues on your cellular phone. 2.
Basic Call Handling If you want to... Then... Transfer two current calls to each other (direct transfer) without staying on the line 1. Scroll to highlight any call on the same line. 2. Choose Options > Select. displays by the selected call. 3. Scroll to highlight the other call on the same line. 4. Choose Options > DirTrfr. The two calls connect to each other and drop you from the call. Note If you want to stay on the line with the callers, use Join instead.
Forwarding All Calls to Another Number You can use Call Forward All to redirect incoming calls from your phone to another number. If you want to... Then... Set up call forwarding on your primary line 1. Choose Options > CFwdAll. Cancel call forwarding on your primary line Choose Options > CFwdAll. Verify that call forwarding is enabled on your primary line Look for the call forward target number in the status line and the icon next to the primary line.
Basic Call Handling If you want to... Then... Turn on DND 1. Press (Line View). 2. Select the DND radio button to turn it on ( ). “Do Not Disturb is active” displays on the phone and the ring tone is turned off. Turn off DND 1. Press (Line View). 2. Select the DND radio button to turn if off ( Customize DND settings ). 1. Log in to your User Options web pages. See Accessing Your User Options Web Pages, page 81. 2. From the drop-down menu, choose User Options > Device. 3.
Meet-Me Conference Calls You can create a Meet-Me conference by calling the Meet-Me phone number at a specified time. See Starting or Joining a Meet-Me Conference Call, page 44 for additional instructions. Starting and Joining a Standard Conference A standard conference allows at least three participants to talk on a single call. If you want to... Then... • Create a conference by calling participants 1. From a connected call, choose Options > Confrn.
Basic Call Handling If you want to... Then... Drop the last party added to the conference While viewing the conference list, choose Options > RmLstC. Remove any conference participant 1. Highlight an active conference. You can remove participants only if you initiated the conference call. 2. Choose Options > Conflist. 3. Scroll to highlight the participant’s name. 4. Choose Options > Remove. You can remove participants only if you initiated the conference.
Starting or Joining a Meet-Me Conference Call Meet-Me conferencing allows you to start (initiate) or join a conference by dialing the conference number. If you want to... Then... Start a Meet-Me conference 1. Obtain a Meet-Me phone number from your system administrator. 2. Distribute the number to participants. 3. When you are ready to start the meeting, choose Options > MeetMe. 4. Dial the Meet-Me conference number. 5. Press the . Participants can now join the conference by dialing in.
Basic Call Handling The target destination receives an intercom-alert tone and can then choose to: • End the intercom call by pressing the EndCall softkey. Do this if you do not want to hear the message. • Listen to the caller by selecting the intercom line with microphone muted (you can hear the caller, but the caller cannot hear you). • Talk to the caller by selecting the intercom line using either the handset, headset or speaker.
Advanced Call Handling Advanced call-handling tasks involve special features that your system administrator might configure for your phone depending on your call-handling needs and work environment. Speed Dialing Speed dialing allows you to press a hot key or select from a listing to place a call.
Advanced Call Handling To make a call, select a speed dial ( ) from the Line View. For more information, see Using Speed Dial and Fast Dial, page 47 and Setting Up Speed Dials on the Web, page 85. Abbreviated Dial An Abbreviated Dial allows you to dial a number using an Abbreviated Dialing code. You set up Abbreviated Dials from the User Options web page. To make a call, use the Abbreviated Dialing code and the AbbrDial softkey.
If you want to... Then... Use speed-dial numbers to call other numbers (not in Phone Book) 1. Set up speed-dial numbers from your User Options web pages. Use Abbreviated Dial 2. To place a call, press (Line View). 3. Scroll to a speed-dial number with its label and press Note . The Line View displays your directory numbers, followed by your speed-dial . Six items (lines plus speed dials) can display. numbers identified with 1. Set up Abbreviated Dialing codes from your User Options web pages. 2.
Advanced Call Handling If you want to... Then... Answer a call that is ringing on another extension outside of your group 1. Choose Options > GPickUp (if available). 2. Enter the group pickup code. If your phone supports auto-pickup, you are now connected to the call. 3. If the call rings on your phone, press Answer to connect to the call. Answer a call that is ringing on another extension in your group or in an associated group 1. Choose Options > OPickUp (if available).
If you want to... Then... Store an active call using Call Park 1. During a call, choose Options > Park. 2. Note the call park number that displays on your phone screen. 3. Press . Retrieve a parked call Enter the call park number from any Cisco Unified IP Phone in your network to connect to the call. Direct and store an active call at a directed call park number 1. During a call, press Transfer. 2. Choose a speed-dial number with a park-unoccupied icon speed dial the directed call park number.
Advanced Call Handling Using a Shared Line Your system administrator might ask you to use a shared line if you: • Have multiple phones and want one phone number • Share call-handling tasks with coworkers • Handle calls on behalf of a manager Understanding Shared Lines Remote-in-Use The “In Use Remote” message and icon display on a Cisco Unified Wireless IP Phone 7921G when another phone that shares your line has a connected call and Privacy is disabled. You can place and icon displays.
Adding Yourself to a Shared-Line Call Depending on how your phone is configured, you can add yourself to a call on a shared line using either Barge or cBarge. If you want to... Then... See if the shared line is in use Look for the Add yourself to a call on a shared line using the Barge softkey 1. Highlight a remote-in-use call. You might need to use Line View. Add yourself to a call on a shared line using the cBarge softkey 1. Highlight a remote-in-use call.You might need to use Line View.
Advanced Call Handling Preventing Others from Viewing or Joining a Shared-Line Call If you share a phone line, you can use the Privacy feature to prevent others who share the line from viewing or barging (adding themselves to) your calls. If you want to... Then... Prevent others from viewing or barging calls on a shared line 1. Choose Options > Private. Allow others to view or barge calls on a shared line 1. Choose Options > Private. 2.
Using BLF to Determine a Line State Depending on configuration, you can use the Busy Lamp Field (BLF) feature to determine the state of a phone line associated with a speed-dial button, call log, or directory listing on your phone. You can place a call to this line, regardless of the BLF status. This feature does not prevent dialing. If you want to... Then... See the state of a speed-dial line Look for one of these indicators next to the line number: Line is in-use. Line is idle.
Advanced Call Handling Making and Receiving Secure Calls Depending on how your system administrator has configured your phone system, your phone might support making and receiving secure calls. Your phone can support these types of calls: • Authenticated call—The identities of all phones participating in the call have been verified. • Encrypted call—The phone is receiving and transmitting encrypted audio (your conversation) within the Cisco IP network. Encrypted calls are also authenticated.
Prioritizing Critical Calls In some specialized environments, such as military or government offices, you might need to make and receive urgent or critical calls. If you have the need for this specialized call handling, your system administrator can add Multilevel Precedence and Preemption (MLPP) to your phone. Keep these terms in mind: • Precedence indicates the priority associated with a call.
Advanced Call Handling • An MLPP-enabled call retains its priority and preemptive status when you: – Put the call on hold – Transfer the call – Add the call to a three-way conference – Answer the call using PickUp • MLPP overrides the Do Not Disturb feature. Using Cisco Extension Mobility Cisco Extension Mobility (EM) allows you to temporarily configure a Cisco Unified IP Phone as your own.
Managing Business Calls Using a Single Phone Number With Mobile Connect and Mobile Voice Access installed, you can use your cellular phone to handle calls associated with your wireless IP phone number. A smartphone is a mobile phone with personal computer capabilities such as web browsing, email, address book, and calendar. If you want to... Then...
Advanced Call Handling If you want to... Then... Turn on Mobile Connect from your cellular phone 1. Dial your assigned Mobile Voice access number. 2. Enter your cellular phone number (if requested) and PIN. 3. Press 2 to enable Mobile Connect. 4. Choose whether to turn Mobile Connect on for all configured phones or just one: – All phones—Enter 2. – One phone—Enter 1 and enter the number you want to add as a remote destination, followed by #.
Using Push to Talk Service The Push to Talk service provides immediate communication (similar to a two-way radio) with members of your organization. Your system administrator must set up the Push to Talk service by using an XML application, and then you must subscribe to this service. If you want to... Then... Access Push To Talk service See Subscribing to Phone Services, page 82 for systems using Cisco Unified CallManager 4.1 or later.
Using a Handset, Headset, and Speakerphone Using a Handset, Headset, and Speakerphone You can use your phone as a mobile handset, a speakerphone, with a headset, or with the speakerphone in the desktop charger. If you want to... Then... Use the handset Press Use a headset Plug the headset connector into the headset port . The icon displays on the phone status line. Place and answer calls as usual. If you use AutoAnswer, see Using AutoAnswer, page 63 for exceptions. ; to hang up, press .
If you want to... Then... Switch to the desktop charger speakerphone 1. Place the wireless IP phone in the desktop charger cradle. “AC connected!” displays on the screen. 2. Press down on the top of the phone. “Docking connected!” displays on the screen and the displays on the phone status line. icon The desktop charger speaker and microphone are connected. 3. Place and receive calls. Use all the buttons on your phone, including and .
Using a Handset, Headset, and Speakerphone Using AutoAnswer You might use AutoAnswer if you receive a high volume of incoming calls or handle calls on behalf of others. Your system administrator configures AutoAnswer to work with either your speaker mode or headset. If you... Then... Use AutoAnswer with a headset Keep headset mode active by ensuring the headset is plugged into the phone, even when not on a call.
Changing Phone Settings You can personalize your Cisco Unified Wireless IP Phone 7921G by adjusting sound settings, volume levels, display options, and keypad settings. You can also view your Network Profiles from the Settings menu. Customizing Rings You can customize your phone by choosing a ring type for each line. If you want to... Then... View the ring tone settings on your lines 1. Choose (Settings) > Phone Settings > Sound Settings. 2. Select Ring Tone > Current Settings. 3.
Changing Phone Settings If you want to... Then... Change the way your phone rings 1. Choose (Settings) > Sound Settings > Alert Pattern. 2. Select one of the following: • Ring Only • Vibrate Only • Silent • Vibrate, Then Ring • Vibrate And Ring The appears next to your selection. 3. Press Save to make the change or Cancel. Tips • You cannot modify the Ring Settings for the wireless IP phone from the User Options web pages.
If you want to... Then... Adjust the phone volume level 1. Choose Volumes. (Settings) > Phone Settings > Sound Settings > 2. Select Handset. 3. Press to increase the volume or to decrease the volume. 4. Press Save to make the change or Cancel. Adjust the headset volume level 1. Choose (Settings) > Phone Settings > Sound Settings. 2. Select Headset. 3. Press to increase the volume or to decrease the volume. 4. Press Save to make the change or Cancel.
Changing Phone Settings Customizing the Phone Screen You can customize the left softkey (when the phone is idle), your phone screen display brightness, and the language on your phone screen. If you want to... Then... Set up the left softkey to open the Phone Book 1. Choose Page. (Settings) > Phone Settings > Customize Home 2. Press Change. 3. Select Phone Book. 4. Press Save. The left softkey will be displayed as “Ph Book” when the phone is idle. Set up the left softkey to access your messages 1.
If you want to... Then... Change the LED indication for service coverage 1. Choose (Settings) > Phone Settings > Display Settings. 2. Select LED Coverage Indicator. 3. Select one of the following: • Enable (default setting) • Disable 4. Press Save to make the change or Cancel. Change the language on your phone screen 1. Log in to your User Options web pages. (See Accessing Your User Options Web Pages, page 81.) 2. Change the language setting.
Changing Phone Settings Setting the Keypad to Automatically Lock To keep from pressing keys and redialing calls accidentally, use the keypad auto lock feature. You can set the length of time before your phone keypad automatically locks after completing a call. If you want to... Then... Automatically lock the keypad after using the phone 1. Choose (Settings) > Phone Settings > Keypad Settings. 2. Select Keypad Auto Lock. 3. Select one of these time intervals: • 15 seconds • 30 seconds • 60 seconds 4.
Changing the Keypad Tones You can enable or disable the tones when you press a key on your keypad. Change the keypad tone level 1. Choose (Settings) > Phone Settings > Keypad Settings. 2. Select Keypad Tone. 3. Select one of the following: • Disable—Plays no keypad tone. • Normal—Plays tone when keys are pressed. • Loud—Plays louder tone when keys are pressed. The icon appears next to your selection. 4. Press Save to make the change or Cancel.
Using Call Logs and Directories Using Call Logs and Directories This section describes how you can use call logs and directories in the Directory menu. Using Call Logs Your phone maintains records of your missed, placed, and received calls. If you want to... Then... View your call logs 1. Press (Directory). 2. Choose Missed Calls, or Received Calls, or Placed Calls. Each call log stores up to 100 records. Dial from a call log 1. Press (Directory). 2.
If you want to... Then... Erase all call records in all call logs 1. Press (Directory) to display call logs. 2. Press Clear. Doing so erases all call logs, or choose Options > Exit. See if the line in the Look for Busy Lamp Field indicators. See Using BLF to Determine a Line State, call log is busy page 54.
Using Call Logs and Directories Using Corporate Directory on Your Phone You can use a corporate directory to place calls to coworkers. If you want to... Then... Dial from a corporate directory (while not on another call) 1. Choose (Directory) > Directory Services > Corporate Directory (name can vary). 2. Use your keypad to enter a search criteria such as a name. 3. Choose or Options > Submit. 4. Scroll to a listing.
Cisco Unified Communications Manager Release 5.1 and Later This section describes how to set up and use Personal Directory on your phone when you are connected to a Cisco Unified Communications Manager 5.0 or later. Alternately, see Using Personal Directory on the Web, page 86. If you want to... Then... Access Personal Directory (for PAB and Fast Dial codes) 1. Choose (Directory) > Directory Services > Personal Address Book (PAB) Service (exact name may vary). 2.
Using Call Logs and Directories If you want to... Then... Add a new PAB entry 1. Access Personal Address Book. 2. Access the Search page and choose Options > Submit. (You do not need to input search information first.) 3. Choose Options > New. 4. Use the keypad to enter a name or nickname. 5. Press Phones and use the keypad to enter phone numbers. Be sure to include any necessary access codes such as a 9 or 1. 6. Press Submit to add the entry to the database. Assign a Fast Dial code to a PAB entry 1.
Tips • Your system administrator can provide the user ID and PIN that you need to log in to Personal Directory. • Personal Directory automatically logs you out after a certain amount of time. This time limit can vary. Ask your system administrator for more information. • Use the numbers on your keypad to enter characters on your phone screen. Use the Navigation button on your phone to move between input fields.
Using Call Logs and Directories If you want to... Then... Change the name or company information for a contact 1. Choose available). (Directory) > Phone Book or press Ph Book (if 2. Highlight a contact name and press to view the details. You may also choose Options > Details. 3. Select the information field and press Change. 4. Enter your changes. When finished, press Options, then choose Save to save the information, or press Cancel. Change a phone number for a contact 1. Choose available).
If you want to... Then... Dial any phone number for a contact 1. Choose available). (Directory) > Phone Book or press Ph Book (if 2. Highlight a contact name, then do one of the following: – Scroll left or right until you see the icon for the phone number you wish to dial: phone, or work phone, home phone, mobile other phone. – Choose Options > Details, highlight a phone number, and press or Options > Dial. Clear all entries from your phone book 1. Choose available).
Using Call Logs and Directories If you want to... Then... Assign a speed dial to a contact number in your phone book (from the Speed Dial screen) 1. Choose (Directory) > Speed Dials. 2. Highlight an unassigned speed dial and press Assign. A list of Phone Book contacts appears. 3. Highlight a name. Choose the primary number, or scroll left or right to choose another number, then press Select. The selected number is assigned to the speed dial. Note Speed dial 1 is always assigned to voicemail.
Accessing Voice Messages When the phone displays “You Have VoiceMail” or a red blinking light, you can access your messages from your phone. Note Your company determines the voice message service that your phone system uses. For the most accurate and detailed information, refer to the documentation that came with your voice message service. If you want to... Then... Set up and personalize your voice message service 1. Press Message or press and hold 1@ . 2. Follow the voice instructions.
Accessing Your User Options Web Pages Accessing Your User Options Web Pages Your Cisco Unified Wireless IP Phone 7921G is a network device that can share information with other network devices in your company, including your personal computer. You can use your computer to log in to your Cisco Unified Communications Manager User Options web pages, where you can control features, settings, and services for your wireless IP phone. This section includes information for: • Cisco Unified CallManager Release 4.
If you want to... Then do this... Select a device after logging in 1. From the general menu, select your device type (phone model) in the “Select a device” drop-down list. The context-sensitive menu appears with options appropriate for the wireless IP phone. 2. Make changes to the options for your wireless IP phone. Tips for Navigating the User Options Web Pages • Select your device from the menu page to see all of your options. • Click Update to apply and save your changes.
Accessing Your User Options Web Pages If you want to... Then, do this after you log in and select your device type... Access a service on your phone 1. Choose Learn how to use phone services Refer to Customizing Your Cisco Unified IP Phone on the Web: http://www.cisco.com/en/US/products/hw/phones/ps379/products_user_guid e_list.html (Services) > (Service Name). 2. Select the service that you want. Cisco Unified Communications Manager Release 5.
If you want to... Then do this... Select a device after logging in 1. After you have logged in to your User Options web pages, choose User Options > Device. The Device Configuration page displays. 2. If you have multiple devices assigned to you, verify that the appropriate device (phone model or Extension Mobility profile) is selected. If necessary, choose another device from the Name drop-down menu.
Accessing Your User Options Web Pages Setting Up Speed Dials on the Web Depending on configuration, your phone can support several speed-dial features that are set up from the web: • Line View Speed Dials • Abbreviated Dials • Fast Dials Note For help using speed-dial features, see Speed Dialing, page 46. If you want to... Then do this after you log in... Set up Line View speed-dial numbers 1. Select the name for the Cisco Unified Wireless IP Phone 7921G device. 2. Click Speed Dials. 3.
Using Personal Directory on the Web The Personal Directory feature set that you can access on your computer consists of: • A Personal Address Book (PAB) • Fast Dials • The Address Book Synchronization Tool (TABSynch) Note You can also access PAB and Fast Dials from your phone. See Using Personal Directory on Your Phone, page 73. Using Your Personal Address Book on the Web This section describes how to use your PAB from your User Options web pages. If you want to... Then, do this after you log in...
Accessing Your User Options Web Pages Configuring Fast Dials on the Web This section describes how to assign Fast Dials from your User Options web pages. If you want to... Then, do this after you log in... Assign a Fast Dial code to a PAB entry 1. Create a PAB entry. See Using Your Personal Address Book on the Web, page 86. 2. Choose User Options > Fast Dials. 3. Click Add New. 4. Change the Fast Dial code, if desired. 5. Use the Search Options area to find the appropriate PAB entry. 6.
Using the Address Book Synchronization Tool You can use the Address Book Synchronization tool (TABSynch) to synchronize your existing Microsoft Windows Address Book (if applicable) with your PAB. Then you can access entries from your Microsoft Windows Address Book on your wireless IP phone and User Options web pages. Your system administrator can give you access to TABSynch and provide detailed instructions.
Accessing Your User Options Web Pages If you want to... Then do this after you log in... Add a service to an available screen slot 1. Select a device. 2. Click Service URL. Note If you do not see this option, ask your system administrator to configure a service URL button for your phone. 3. Choose a service from the Button Service drop-down list. 4. If you want to rename the service, edit the label fields.
If you want to... Then do this after you log in... Change the language (locale) for your phone screen 1. Go to the Device Configuration page by choosing User Options > Device. 2. Choose an item from the User Locale drop-down list. 3. Click Save. Tips • Use your PIN to log in to Cisco Extension Mobility or Personal Directory on your phone. • Use your password to log in to your User Options web pages and Cisco WebDialer on your personal computer.
Accessing Your User Options Web Pages If you want to... Then do this after you log in... Change the voice message indicator setting per line 1. Select your device. 2. Click Line Settings. 3. If you have more than one directory number (line) assigned to your phone, verify that the appropriate line is selected or choose a new one. 4. In the Message Waiting Lamp area, choose from various settings.
If you want to... Then... Use WebDialer with your User Options directory 1. Log in to your User Options web pages. See Accessing Your User Options Web Pages, page 83. 2. Choose User Options > Directory and search for a coworker. 3. Click the number that you want to dial. 4. If this is your first time using WebDialer, set up preferences and click Submit. (See the last row in this table for details.) 5. If the Make Call page appears, click Dial.
Accessing Your User Options Web Pages If you want to... Then... Set up, view, or change WebDialer preferences Access the Preferences page. The Preferences page appears the first time that you use WebDialer (after you click the number that you want to dial). To return to Preferences in the future, click the preferences icon from the Make Call or Hang Up page. The Preferences page contains the following options: • Preferred language—Determines the language used for WebDialer settings and prompts.
If you want to... Then do this after you log in... Create an access list 1. Choose User Options > Mobility Settings > Access Lists. 2. Click Add New. 3. Enter the following information: – Name—Identifies the access list. – Description—Describes the access list. 4. Choose one of these options: – Blocked Access List—Creates list for numbers to be blocked – Allowed Access List—Creates list for numbers that will be permitted 5. Click Save. Add members to an access list. 1. Create an access list. 2.
Accessing Your User Options Web Pages If you want to... Then do this after you log in... Add a new remote destination 1. Choose User Options > Mobility Settings > Remote Destinations. 2. Select the device from the Name drop-down list box. 3. Click Remote Destinations. 4. Click Add New. 5. Enter the following information: – Name—Enter a name for the cellular (or other) phone. – Destination Number—Enter your cellular phone number.
Understanding Additional Configuration Options Your system administrator can configure your phone to use specific softkey templates along with special services and features, if appropriate. The table below provides an overview of some configuration options that you might want to discuss with your system administrator based on your calling needs or work environment. Note You can locate User Guides and other documents listed in this table from the following URL: http://www.cisco.
Understanding Additional Configuration Options If you... Then... For more information... Share phones or office space with coworkers Consider using: Ask your system administrator about these features and see the: • Call Park to store and retrieve calls without using the transfer feature. • Call Pickup to answer calls ringing on another phone. • Tracing Suspicious Calls, page 55. • A shared line to view or join coworkers calls. • Using a Shared Line, page 51.
Troubleshooting Your Phone This section provides troubleshooting information for your Cisco Unified Wireless IP Phone 7921G. General Troubleshooting This section provides information to help you troubleshoot general problems with your phone. For more information, see your system administrator. Symptom You cannot complete a call Explanation One or more of the following factors might apply: • Your phone is out of the wireless network access point service area.
Troubleshooting Your Phone Symptom Explanation The softkey that you want to use does not appear One or more of the following factors might apply: • You must press Options and scroll to reveal additional softkeys. • You must change the line state (for example, place a call or have a connected call). • Your phone is not configured to support the feature associated with that softkey.
Cisco One-Year Limited Hardware Warranty Terms There are special terms applicable to your hardware warranty and various services that you can use during the warranty period. Your formal Warranty Statement, including the warranty applicable to Cisco software, is included on the Cisco Documentation CD and on Cisco.com. Follow these steps to access and download the Cisco Information Packet and your warranty document from the CD or Cisco.com. 1. Launch your browser, and go to this URL: http://www.cisco.
Cisco One-Year Limited Hardware Warranty Terms Duration of Hardware Warranty One (1) Year Replacement, Repair, or Refund Policy for Hardware Cisco or its service center will use commercially reasonable efforts to ship a replacement part within ten (10) working days after receipt of a Return Materials Authorization (RMA) request. Actual delivery times can vary, depending on the customer location. Cisco reserves the right to refund the purchase price as its exclusive warranty remedy.
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Index A mute 22 navigation 21, 24 abbreviated dialing 85 power/end 21 accessibility 6 right softkey 21 accessories for phone 15 select 21 ad hoc conference, See conference calls shortcuts 26 answer/send button 22 speaker 21, 61 answering calls 34 volume 22 application button 22 authenticated calls 55 auto keylock 69 AutoAnswer, using 63 C cable lock for desktop charger 17 call forwarding 40 configuring from Communications Manager web page 90 B barge and privacy 53 and shared lines 51 using 5
calls online help for 25 answering 34 power supply 4 blocking 40 powering on 13 compared to lines 26 registering 15 conference features for 41 regulatory domains 5 ending 35 safety and performance 2 forwarding 40, 90 troubleshooting 98 handling multiple 37 web-based services for 81 holding and resuming 36 Cisco WebDialer 91, 92 icons for 27 conference calls multiple parties on 41 ad hoc 41 muting 37 Meet-Me 42, 44 parking 49 standard 41, 42 picking up 48 contacts placing 29, 31
personal, using 73 headset using from Communications Manager web page 92 choosing ringer volume 64, 65 icon 61 directory numbers, viewing 22 mode, using 61 DND 40 ordering 16 Do Not Disturb 40 port 21, 61 quality 16 specifications 62 E using 16, 61 editing text 14 using external devices 5 encrypted calls 55 healthcare environments 5 ending a call, options for 35 help entering text 14 accessing 25 Extension Mobility contents 25 log in 57 log out 57 using 25 hold using 33 and switching
colors 20 M in service 14 installing, Cisco Unified Wireless IP Phone 9 Malicious Call Identification (MCID) 55 intercom line 45 Meet-Me conferences 42, 44 menu accessing items 25 K keylock 26 keypad lock auto keylock feature 69 lock keypad 26 setting auto keylock 69 unlocking keypad 26, 69 keypad shortcuts 26 L accessing main menus 24 menus, using 24 missed calls, records of 71 MLPP, using 56 Multilevel Precedence and Preemption (MLPP) 56 multiple calls, handling 37 mute button 22 mute, using 37 N
password placing calls, options for 29, 31 changing EAP 70 power outage 5 network EAP 14 power supply 4 setting 14 power/end button 21 password, changing 89 powering on 13 Personal Address Book, see PAB prioritizing calls 56 phone privacy handset mode 61 and shared lines 51 lock set 17 using 53 speaker mode 61 push to talk Phone Book, using 76 accessing 60 phone buttons button 60 description 20 using 60 phone lines description of 26 viewing 22 phone screen Q Quality Reporting Tool
making a call using a hot key 31 S options 46 safety and performance 2 setting up from the web 85 secure calls 55 using FastDial 47 security speed-dial hot key 46 levels of 55 status data, locating 99 making and receiving secure calls 55 status line, viewing 24 verifying non-secure calls 55 subscriptions, for phone services 88 select button description 21 suspicious calls, tracing 55 switching calls 37 using 25 selecting calls 27 services, subscribing to 88 shared lines and In Use Remote mes
Communications Manager W Address Book Synchronization Tool 88 device configuration page 84 configuring features and services 84 warnings 2 warranty Fast Dials, configuring from web page 87 description of terms 100 language (locale) settings 89 hardware 100 line view speed dial, configuring 85 WebDialer 92 password, changing 89 wireless network data, locating 99 Personal Directory, using from web page 86 PIN, changing 89 using a speed-dial hot key 31 V vibration mode icon 26 setting 26 voice mes
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