Cisco IP Phone 8811, 8841, 8851, and 8861 User Guide for Cisco Unified Communications Manager 10.5 First Published: September 05, 2014 Last Modified: September 09, 2014 Americas Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 USA http://www.cisco.
THE SPECIFICATIONS AND INFORMATION REGARDING THE PRODUCTS IN THIS MANUAL ARE SUBJECT TO CHANGE WITHOUT NOTICE. ALL STATEMENTS, INFORMATION, AND RECOMMENDATIONS IN THIS MANUAL ARE BELIEVED TO BE ACCURATE BUT ARE PRESENTED WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED. USERS MUST TAKE FULL RESPONSIBILITY FOR THEIR APPLICATION OF ANY PRODUCTS.
CONTENTS CHAPTER 1 Getting Started 1 Accessibility Features 1 Cisco IP Phone 8811 1 Phone Connections 1 Buttons and Hardware 3 Cisco IP Phone 8841 6 Phone Connections 6 Buttons and Hardware 8 Cisco IP Phone 8851 11 Phone Connections 11 Buttons and Hardware 12 Cisco IP Phone 8861 15 Phone Connections 15 Buttons and Hardware 17 Power Save and Power Save Plus 20 Power Save 20 Power Save Plus 20 Additional Information 21 CHAPTER 2 Phone Setup 23 Connect Footstand 23 Adjust the Handset Rest 24 Secure the Pho
Contents Place a Call Using the Speakerphone 28 Place a Call Using a Headset 29 Release a Call and Start Another Call 29 Dial an International Number 29 Redial a Number 30 Navigate and Select Items 30 View All Calls on the Phone 31 Answer Calls 31 Answer the Oldest Call First 32 Call Pickup 32 Answer a Call Using PickUp 33 Answer a Call Using Group PickUp and a Phone Number 34 Answer a Call Using Group PickUp and a Group PickUp Number 34 Answer a Call Using Other PickUp 35 Automatically Answer Calls 35 Res
Contents Manage Intercom Calls 43 Place a Dedicated Intercom Call 43 Place a Dialable Intercom Call 43 Receive an Intercom Call 44 View Phone Information 44 Sign In To the Cisco Unified Communications Self Care Portal 45 CHAPTER 4 Contacts 47 Corporate Directory 47 Search and Dial a Contact 47 Search and Dial a Contact While On a Call 48 Personal Directory 48 Sign In and Out of the Personal Directory 49 Add a Personal Directory Entry from the Phone 49 Search for an Entry in the Personal Directory 49 Dial
Contents Edit a Phone Number 58 Clear the Call History 59 Delete a Call Record 59 CHAPTER 6 Voicemail 61 Access Voicemail 61 Check for Voice Messages 61 Listen to Voice Messages 62 Visual Voicemail 62 CHAPTER 7 Advanced Calling Features 65 Conference 65 Add a Third Party to a Conference 66 Join Calls Into a Conference 66 Swap Between Calls Before Completing a Conference 66 View Conference Participants 67 Remove Conference Participants 67 Meet Me Conference 67 Host a Meet Me Conference 68 Join a Meet Me
Contents Switch a Mobile Call to the Desk Phone 74 Hand Off a Call from a Mobile Phone to the Desk Phone 74 Line Status 74 Line Status Indicators 74 Custom Line Filters 75 Add a Line Filter 76 Select an Active Line Filter 76 Delete a Line Filter 77 Duplicate a Line Filter 77 Edit a Line Filter 77 Rename a Line Filter 78 Hunt Groups 78 Sign In and Out of a Hunt Group 78 Display Queue Statistics 79 Barge 79 Set Up Barge Alert 79 Add Yourself to a Call on a Shared Line 79 Enable Privacy on a Shared Line 80 Di
Contents Delete Bluetooth Contacts 86 Intelligent Proximity for Tablets 86 Pair a Tablet 86 Move Audio from the Tablet to the Phone 87 Manage Tablet Audio on Phone 87 CHAPTER 8 Advanced Operations 89 Applications 89 View Active Applications 89 Switch to Active Applications 90 Close Active Applications 90 Call Functions 90 Agent Greeting 90 Alert Calls 91 Actionable Incoming Call Alert 91 Answer 91 Client Matter Code 91 Forced Authorization Code 92 Secure and Nonsecure Indication Tones 92 Shared Lines 92
Contents Accessory List 105 View the Accessories List 106 View Accessories Details 106 USB Devices 107 Mobile Device Charging 107 Set Up Wideband for an Analog Headset 108 Bluetooth Headsets 109 Add a Bluetooth Accessory 110 Connect a Bluetooth Accessory 110 Turn On Bluetooth 111 Disconnect a Bluetooth Accessory 111 Delete a Bluetooth Accessory 111 USB Headsets 112 Cisco IP Phone 8800 Key Expansion Module 113 Cisco IP Phone 8800 Key Expansion Module Features 113 Place a Call on the Key Expansion Module 116
Contents What Do Four Rings in Succession Mean? 124 CHAPTER 12 Troubleshooting 125 Missing Alert Calls Button 125 Missing All Calls Button 125 Cannot Sign In to Personal Directory 126 Cannot Access Self Care Portal 126 Security Error Message 126 Report Phone Problems 127 Documentation, Service Requests, and Additional Information 127 CHAPTER 13 Product Safety and Security 129 Safety and Performance Information 129 Power Outage 129 External Devices 129 Bluetooth Wireless Headset Performance 130 Power In
CHAPTER 1 Getting Started • Accessibility Features, page 1 • Cisco IP Phone 8811, page 1 • Cisco IP Phone 8841, page 6 • Cisco IP Phone 8851, page 11 • Cisco IP Phone 8861, page 15 • Power Save and Power Save Plus, page 20 • Additional Information, page 21 Accessibility Features The Cisco IP Phones 8811, 8841, 8851, and 8861 provide accessibility features for the vision impaired, the blind, and the hearing and mobility impaired.
Getting Started Phone Connections Note 1 DC adaptor port (DC48V). 5 Access port (10/100/1000 PC) connection. 2 AC-to-DC power supply (optional). 6 Auxiliary port. 3 AC power wall plug (optional). 7 Handset connection. 4 Network port (10/100/1000 SW) connection. IEEE 802.3at power enabled. 8 Analog headset connection (optional). The Cisco IP Phone 8811 does not support the Cisco IP Phone 8800 Key Expansion Module.
Getting Started Buttons and Hardware Buttons and Hardware 1 Handset light strip Indicates an incoming call (flashing red) or new voice message (steady red). 2 Phone screen Shows information about your phone such as directory number, active call and line status, softkey options, speed dials, placed calls, and phone menu listings. The Cisco IP Phone 8811 screen is grayscale. Cisco IP Phone 8811, 8841, 8851, and 8861 User Guide for Cisco Unified Communications Manager 10.
Getting Started Buttons and Hardware 3 Programmable feature buttons and Session buttons Your phone provides quick access to your phone lines, features, and call sessions: • Programmable feature buttons (left side): Use to view calls on a line or access features such as Speed Dial or All Calls. These buttons are also called feature buttons.
Getting Started Buttons and Hardware 7 Hold/Resume button Places an active call on hold and resumes the held call. 8 Conference button Creates a conference call. 9 Transfer button Transfers a call. 10 Speakerphone button Toggles the speakerphone on or off. When the speakerphone is on, the button is lit. 11 Mute button Toggles the microphone on or off. When the microphone is muted, the button is lit. 12 Headset button Toggles the headset on or off. When the headset is on, the button is lit.
Getting Started Cisco IP Phone 8841 17 Messages button Autodials your voice messaging system (varies by system). 18 Back button Returns to the previous screen or menu. 19 Handset Phone handset. Cisco IP Phone 8841 The following sections describe attributes of the Cisco IP Phone 8841. Phone Connections Connect your phone to the corporate IP telephony network, using the following diagram. Cisco IP Phone 8811, 8841, 8851, and 8861 User Guide for Cisco Unified Communications Manager 10.
Getting Started Phone Connections Note 1 DC adaptor port (DC48V). 5 Access port (10/100/1000 PC) connection. 2 AC-to-DC power supply (optional). 6 Auxiliary port. 3 AC power wall plug (optional). 7 Handset connection. 4 Network port (10/100/1000 SW) connection. IEEE 802.3at power enabled. 8 Analog headset connection (optional). The Cisco IP Phone 8841 does not support the Cisco IP Phone 8800 Key Expansion Module.
Getting Started Buttons and Hardware Buttons and Hardware 1 Handset light strip Indicates an incoming call (flashing red) or new voice message (steady red). 2 Phone screen Shows information about your phone such as directory number, active call and line status, softkey options, speed dials, placed calls, and phone menu listings. Cisco IP Phone 8811, 8841, 8851, and 8861 User Guide for Cisco Unified Communications Manager 10.
Getting Started Buttons and Hardware 3 Programmable feature buttons and Session buttons Your phone provides quick access to your phone lines, features, and call sessions: • Programmable feature buttons (left side): Use to view calls on a line or access features such as Speed Dial or All Calls. These buttons are also called feature buttons.
Getting Started Buttons and Hardware 7 Hold/Resume button Places an active call on hold and resumes the held call. 8 Conference button Creates a conference call. 9 Transfer button Transfers a call. 10 Speakerphone button Toggles the speakerphone on or off. When the speakerphone is on, the button is lit. 11 Mute button Toggles the microphone on or off. When the microphone is muted, the button is lit. 12 Headset button Toggles the headset on or off. When the headset is on, the button is lit.
Getting Started Cisco IP Phone 8851 17 Messages button Autodials your voice messaging system (varies by system). 18 Back button Returns to the previous screen or menu. 19 Handset Phone handset. Cisco IP Phone 8851 The following sections describe attributes of the Cisco IP Phone 8851. Phone Connections Connect your phone to the corporate IP telephony network, using the following diagram. Cisco IP Phone 8811, 8841, 8851, and 8861 User Guide for Cisco Unified Communications Manager 10.
Getting Started Buttons and Hardware Note 1 DC adaptor port (DC48V). 5 Access port (10/100/1000 PC) connection. 2 AC-to-DC power supply (optional). 6 Auxiliary port. 3 AC power wall plug (optional). 7 Handset connection. 4 Network port (10/100/1000 SW) connection. IEEE 802.3at power enabled. 8 Analog headset connection (optional). Each USB port supports the connection of up to five supported and nonsupported devices.
Getting Started Buttons and Hardware 2 Phone screen Shows information about your phone such as directory number, active call and line status, softkey options, speed dials, placed calls, and phone menu listings. 3 Programmable feature buttons and Session buttons Your phone provides quick access to your phone lines, features, and call sessions: • Programmable feature buttons (left side): Use to view calls on a line or access features such as Speed Dial or All Calls.
Getting Started Buttons and Hardware 6 Release Button Ends a connected call or session. 7 Hold/Resume button Places an active call on hold and resumes the held call. 8 Conference button Creates a conference call. 9 Transfer button Transfers a call. 10 Speakerphone button Toggles the speakerphone on or off. When the speakerphone is on, the button is lit. 11 Mute button Toggles the microphone on or off. When the microphone is muted, the button is lit.
Getting Started Cisco IP Phone 8861 16 Applications button Opens or closes the Applications menu. Use the Applications button to access call history, user preferences, phone settings, and phone model information. 17 Messages button Autodials your voice messaging system (varies by system). 18 Back button Returns to the previous screen or menu. 19 Handset Phone handset. Cisco IP Phone 8861 The following sections describe attributes of the Cisco IP Phone 8861.
Getting Started Phone Connections Note 1 DC adaptor port (DC48V). 6 Auxiliary port. 2 AC-to-DC power supply (optional). 7 Handset connection. 3 AC power wall plug (optional). 8 Analog headset connection (optional). 4 Network port (10/100/1000 SW) connection. IEEE 802.3at power enabled. 9 USB port 5 Access port (10/100/1000 PC) connection. 10 Audio In/Out ports Each USB port supports the connection of up to five supported and nonsupported devices.
Getting Started Buttons and Hardware Buttons and Hardware 1 Handset light strip Indicates an incoming call (flashing red) or new voice message (steady red). 2 Phone screen Shows information about your phone such as directory number, active call and line status, softkey options, speed dials, placed calls, and phone menu listings. Cisco IP Phone 8811, 8841, 8851, and 8861 User Guide for Cisco Unified Communications Manager 10.
Getting Started Buttons and Hardware 3 Programmable feature buttons and Session buttons Your phone provides quick access to your phone lines, features, and call sessions: • Programmable feature buttons (left side): Use to view calls on a line or access features such as Speed Dial or All Calls. These buttons are also called feature buttons.
Getting Started Buttons and Hardware 7 Hold/Resume button Places an active call on hold and resumes the held call. 8 Conference button Creates a conference call. 9 Transfer button Transfers a call. 10 Speakerphone button Toggles the speakerphone on or off. When the speakerphone is on, the button is lit. 11 Mute button Toggles the microphone on or off. When the microphone is muted, the button is lit. 12 Headset button Toggles the headset on or off. When the headset is on, the button is lit.
Getting Started Power Save and Power Save Plus 17 Messages button Autodials your voice messaging system (varies by system). 18 Back button Returns to the previous screen or menu. 19 Handset Phone handset. Power Save and Power Save Plus There are two levels of energy-saving modes that your system administrator can set up: • Power Save: The phone display goes blank when not in use for a period of time, reducing the power requirements.
Getting Started Additional Information If your phone is inactive (idle) at the sleep time, you see a message to remind you that your phone is about to power down. To keep the phone active, you need to press OK in the message or any key on the phone. If you do not press the button or any key, your phone powers down. If your phone is active (for example, on a call), your phone waits until it has been inactive for a period of time before telling you of the pending power shutdown.
Getting Started Additional Information Cisco IP Phone 8811, 8841, 8851, and 8861 User Guide for Cisco Unified Communications Manager 10.
CHAPTER 2 Phone Setup • Connect Footstand, page 23 • Adjust the Handset Rest, page 24 • Secure the Phone with a Cable Lock, page 24 Connect Footstand The phone includes an adjustable footstand. If the phone is placed on a table or desk, the footstand can be connected to the back of the phone. The footstand enables the phone angle to be adjusted from a minimum of 35 degrees to a maximum of 50 degrees to ensure an optimal viewing angle.
Phone Setup Adjust the Handset Rest Adjust the Handset Rest If your phone is wall-mounted, you may need to adjust the handset rest to ensure that the receiver does not slip out of the cradle. Procedure Step 1 Step 2 Step 3 Step 4 Step 5 Remove the handset from the cradle and pull the plastic tab from the handset rest. Rotate the tab 180 degrees. Hold the tab between two fingers, with the corner notches facing you. Line up the tab with the slot in the cradle and press the tab evenly into the slot.
Phone Setup Secure the Phone with a Cable Lock The security slot can accommodate a lock up to 20 mm wide. Compatible laptop cable locks include the Kensington laptop cable lock and laptop cable locks from other manufacturers that can fit into the security slot on the back of the phone. Procedure Step 1 Step 2 Step 3 Step 4 Step 5 Step 6 Wrap the looped end of the cable lock and wrap it around object to which you want to secure your phone. Pass the lock through the looped end of the cable.
Phone Setup Secure the Phone with a Cable Lock Cisco IP Phone 8811, 8841, 8851, and 8861 User Guide for Cisco Unified Communications Manager 10.
CHAPTER 3 Basic Operations • Clean the Phone Display, page 27 • Make Calls, page 28 • Navigate and Select Items, page 30 • View All Calls on the Phone, page 31 • Answer Calls, page 31 • Automatically Answer Calls, page 35 • Respond to a Call Waiting Notification, page 36 • Manage Calls, page 36 • Call Forward, page 38 • Mute Phone, page 39 • Hold Calls, page 39 • Set Up Call Back Notification, page 40 • Call Park, page 41 • Manage Intercom Calls, page 43 • View Phone Information, page 44 • Sign In To the
Basic Operations Make Calls Make Calls If the phone window displays the Unprovisioned message for your primary line, contact your system administrator to get the primary line set up. Predial a Number You can dial a number while your phone is on-hook (without hearing dial tone); this dialing action is called predial. Procedure Step 1 Step 2 Enter a number using the keypad. Go off-hook using one of the following actions: • Lift the handset. • Press Call. • Press Handset . • Press Speakerphone .
Basic Operations Place a Call Using a Headset Place a Call Using a Headset Procedure Step 1 Step 2 Step 3 Press New Call. Ensure the headset button is lit. If the headset button is not lit, press Headset Enter a number. . Release a Call and Start Another Call When you are on an active call or dialing, and want to release the call, the following actions occur: • The active call ends. • The phone provides dial tone. • You can dial the new call.
Basic Operations Redial a Number Redial a Number Redial allows you to call the most recently dialed phone number. Procedure Step 1 Step 2 To place a call from any phone line, press Redial. To place the call on a specific phone line, select the line to obtain dial tone and press Redial. Navigate and Select Items Task Action Example Scroll to highlight an item. Press the Navigation cluster and Select button. Highlight a call from the missed call list. Select an item by number.
Basic Operations View All Calls on the Phone Task Action Select a line to use a calling feature Press the line button. (when the line has one or more active Indicators of your line selection include: calls). • The selected line is displayed on the phone screen header. Example Press the line button twice and then press Forward All to forward calls on that line. • On phones with color screens, the color of the icon (on the line label) changes to blue.
Basic Operations Answer the Oldest Call First Your system administrator sets up the Answer button depending on your call-handling needs and work environment. This feature is typically set up for users who have multiple lines. When you get a call, you see a notification window on the phone screen, called a call toast. The call toast remains visible for a preset amount of time.
Basic Operations Call Pickup Group Pickup Allows you to answer a call on a phone that is outside your call pickup group by: • Using a group pickup number (provided by your system administrator). • Dialing the number of the ringing phone. Other Pickup Allows you to answer a call that is ringing on another phone within in your call pickup group or in an associated call pickup group.
Basic Operations Call Pickup • If you have multiple lines and want to pick up the call on a nonprimary line, first press the desired line button, then press PickUp. If your phone supports autopickup, you are connected to the call. Step 2 If the call rings, press Answer to connect to the call. Answer a Call Using Group PickUp and a Phone Number Procedure Step 1 Perform one of the following actions: • Press Group PickUp.
Basic Operations Automatically Answer Calls Answer a Call Using Other PickUp Procedure Step 1 Press OPickUp to answer a call in your pickup group or in an associated group to your phone. If your phone supports autopickup, you are now connected to the call. Step 2 If the call rings, press Answer to connect to the call. Automatically Answer Calls Incoming calls can be answered automatically by your phone after one ring.
Basic Operations Respond to a Call Waiting Notification Respond to a Call Waiting Notification Call Waiting provides the following to notify you that a new call is ringing on your phone when you are talking on another call: • Call Waiting tone (single beep) • An amber flashing line button This feature is configured by the administrator. Procedure Step 1 Step 2 Step 3 Step 4 To answer the ringing call, press the flashing amber session button or press Answer to answer the call.
Basic Operations Transfer a Call to Another Number Transfer a Call to Another Number Transfer allows you to redirect a connected call from your phone to another number. • You can redirect a single call to another number that you specify. • You can connect two calls to each other without remaining on the line yourself. Your system administrator controls the ability to transfer calls from one line to another line. Procedure Step 1 Step 2 Verify that you are on an active call (not on hold).
Basic Operations Call Forward You may hear notification tones while you monitor and record calls. By default, the person who monitors the call and records it (if also configured) does not hear the notification tones. Call Forward Call Forward allows you to forward calls from any line on your phone to another number.
Basic Operations Mute Phone Mute Phone Mute allows you to block audio input for your handset, headset, and speakerphone, so that you can hear other parties on the call but they cannot hear you. Procedure Step 1 Step 2 Press Mute to turn Mute on. Press Mute again to turn Mute off. Hold Calls Hold allows you to put an active call into a held state. Your phone allows one active call at a time; other calls are put on hold. Hold works with your phone handset as well as with USB headsets.
Basic Operations Respond to a Hold Reversion Notification Respond to a Hold Reversion Notification Hold Reversion notifies you when a call is left on hold. A Hold Reversion notification is similar to a new call notification and includes these cues: • Single ring, repeating at intervals • Flashing amber line button • Flashing message indicator on the handset • Visual notification on the phone screen Procedure Press the flashing amber line button or Answer to resume the held call.
Basic Operations Call Park Call Park Call Park allows you to use your phone to park (temporarily store) a call, which you can then retrieve from another phone (such as a phone at a coworker’s desk or in a conference room). There are two ways you can park a call: Park Allows you to park an active call that you answered on your phone, and retrieve it using another phone in the Cisco Unified Communications Manager system.
Basic Operations Park a Call Using Assisted Directed Call Park If you fail to retrieve or answer the call within a specified amount of time, the call is redirected to another destination (set up by your system administrator), such as voicemail. If the call gets redirected, it can no longer be retrieved by using Call Park.
Basic Operations Manage Intercom Calls Manage Intercom Calls Intercom allows you to place and receive one-way calls using a dedicated or dialable intercom line. When you place an intercom call, the recipient’s phone autoanswers with mute activated (whisper mode) and broadcasts your message through the recipient’s speakerphone, headset, or handset, if one of these devices is active.
Basic Operations Receive an Intercom Call Procedure Step 1 Step 2 Step 3 Step 4 Press Intercom. Enter the intercom code. Note Your phone enters whisper mode until the recipient accepts the intercom call. If you are on an active call, that call is placed on hold. Listen for the intercom alert tone, then begin speaking. Press Intercom to end the call. Receive an Intercom Call Intercom allows you to place and receive one-way calls using a dedicated or dialable intercom line.
Basic Operations Sign In To the Cisco Unified Communications Self Care Portal Procedure Step 1 Step 2 Step 3 Press Applications . Select Phone Information. Press Exit to return to the Applications screen. Note You can press Show detail to view the upgrade process during an upgrade. Sign In To the Cisco Unified Communications Self Care Portal Your phone is a network device that can share information with other network devices in your company, including your personal computer.
Basic Operations Sign In To the Cisco Unified Communications Self Care Portal Cisco IP Phone 8811, 8841, 8851, and 8861 User Guide for Cisco Unified Communications Manager 10.
CHAPTER 4 Contacts • Corporate Directory, page 47 • Personal Directory, page 48 • Fast Dial, page 51 • Fast-Dial Codes with Personal Directory, page 51 • Cisco WebDialer, page 53 Corporate Directory The Corporate Directory menu contains corporate contacts that you can access on your phone. Your system administrator sets up and maintains the directory. Search and Dial a Contact Procedure Step 1 Step 2 Step 3 Press Contacts .
Contacts Search and Dial a Contact While On a Call • From the keypad, press the number that displays in the upper right corner of the contact label. • Press Speakerphone • Press Headset . . • Pick up the handset. Search and Dial a Contact While On a Call Procedure Step 1 Step 2 Step 3 Press Contacts . Use the Navigation cluster and Select button to scroll and select Corporate Directory.
Contacts Sign In and Out of the Personal Directory Sign In and Out of the Personal Directory Procedure Step 1 Step 2 Step 3 Step 4 Press Contacts . Select Personal Directory. Enter the user ID and PIN, and press Submit. Select Log Out, press Select, and then press OK. Add a Personal Directory Entry from the Phone Procedure Step 1 Step 2 Step 3 Step 4 Step 5 Step 6 Step 7 Step 8 Press Contacts . Sign in to Personal Directory. Select Personal Address Book. Press Submit. Press New.
Contacts Dial a Number from the Personal Directory • First Name • Nickname Step 5 Enter the search criteria information and press Submit. Dial a Number from the Personal Directory Procedure Step 1 Step 2 Step 3 Step 4 Step 5 Press Contacts . Sign in to Personal Directory. Select Personal Directory and search for an entry. Select the personal address book entry that you want to dial. Press Call.
Contacts Delete a Personal Directory Entry Delete a Personal Directory Entry Procedure Step 1 Step 2 Step 3 Step 4 Step 5 Step 6 Press Contacts . Sign in to Personal Directory. Select Personal Address Book and search for an entry. Press Select. Press Edit. Press Delete. You may need to press More first. Step 7 Press OK to confirm the deletion. Fast Dial Fast Dial allows you dial a phone number from the Fast Dial service on your phone.
Contacts Assign a Fast Dial Code to a Personal Directory Entry Assign a Fast Dial Code to a Personal Directory Entry Procedure Step 1 Step 2 Step 3 Step 4 Step 5 Step 6 Step 7 Press Contacts . Select Personal Directory. Select Personal Address Book. Enter the name and press Submit. Press Select and then press FastDial. Select a number and press Select. Scroll to an unassigned fast-dial index and press Submit. Place a Call Using a Fast Dial Code Procedure Step 1 Step 2 Step 3 Step 4 Press Contacts .
Contacts Cisco WebDialer Cisco WebDialer Cisco WebDialer allows you to make calls on your Cisco IP Phone to directory contacts by selecting items in a web browser. For more information, contact your system administrator. Use Cisco WebDialer with Another Online Corporate Directory Procedure Step 1 Step 2 Step 3 Sign in to a Cisco WebDialer-enabled corporate directory. Search for the required name and select the required number. When prompted, enter your user ID and password.
Contacts Sign Out of Cisco WebDialer Sign Out of Cisco WebDialer Procedure Step 1 Step 2 Access the Make Call or Hang Up window. Select Sign Out. Cisco IP Phone 8811, 8841, 8851, and 8861 User Guide for Cisco Unified Communications Manager 10.
CHAPTER 5 Call History • Call History Overview, page 55 • View the Call History, page 57 • View Call Record Details, page 57 • Filter the Call History, page 57 • Dial From the Call History, page 58 • Edit a Phone Number, page 58 • Clear the Call History, page 59 • Delete a Call Record, page 59 Call History Overview Call History allows you to view information about the last 150 calls on your phone.
Call History Call History Overview Note On the Cisco IP Phone 8811, the icon is gray. If the caller ID is unavailable, “Unknown” is displayed, and the phone number is listed. Calls for the same caller ID and phone number are grouped together only when if they occur in chronological order and do not have calls associated. For each group, the time of the latest call and the number of calls (such as “(3)”) are displayed: • Incoming (Received) and outgoing (Placed) calls are grouped together.
Call History View the Call History View the Call History Procedure Step 1 Step 2 Step 3 Step 4 Press Applications . Select Recents. Scroll and select a call record or call group. Press Exit to return to the Applications screen. View Call Record Details Procedure Step 1 Step 2 If you are on a connected call, press Show Detail to show the Call Details screen. This screen displays single call information and call duration and updates each second. If you are not on a connected call, follow the steps below.
Call History Dial From the Call History Dial From the Call History Procedure Step 1 If the phone is not in idle state, perform the following steps: a) Press Applications and select Recents. b) Select the call record that you want to dial and perform one of the following: • Press Call. • Pick up the handset. • Press Details. • Step 2 Press Speakerphone or Headset . If the phone is in idle state, press down on the Navigation cluster and Select button to display the On-Hook Dialing screen.
Call History Clear the Call History Clear the Call History Procedure Step 1 Step 2 Step 3 Step 4 Press Applications and select Recents. Select All Lines or the required line. Press Clear list and then press Delete to delete the call history list. Press Cancel to go back to the Call History screen. Delete a Call Record Procedure Step 1 Step 2 Step 3 Press Applications and select Recents. Highlight the individual call record or call group that you want to delete.
Call History Delete a Call Record Cisco IP Phone 8811, 8841, 8851, and 8861 User Guide for Cisco Unified Communications Manager 10.
CHAPTER 6 Voicemail • Access Voicemail, page 61 • Check for Voice Messages, page 61 • Listen to Voice Messages, page 62 • Visual Voicemail, page 62 Access Voicemail Procedure Step 1 Step 2 Press Messages. Follow the voice prompts. Check for Voice Messages Procedure Check for voice messages in any of these ways: • Look for a solid red light on your handset. You can set up the visual message waiting lamp using the Self Care Portal. • Look for a colored box beside the line button.
Voicemail Listen to Voice Messages When you select a line with a Message icon, the Login screen displays on the phone screen. Note If you had selected Yes in the Remember me screen when you last logged in, the messages list is displayed. If there are more than 99 new voice messages, the message count is replaced by a plus (+) sign. If call forwarding is set up on a line that has new voice messages, the Call Forward icon the Message icon on the line label.
Voicemail Visual Voicemail For more information, see Quick Start Guide for Visual Voicemail at http://www.cisco.com/c/en/us/support/ unified-communications/unity-connection/products-user-guide-list.html. Cisco IP Phone 8811, 8841, 8851, and 8861 User Guide for Cisco Unified Communications Manager 10.
Voicemail Visual Voicemail Cisco IP Phone 8811, 8841, 8851, and 8861 User Guide for Cisco Unified Communications Manager 10.
CHAPTER 7 Advanced Calling Features • Conference, page 65 • Meet Me Conference, page 67 • Speed Dial, page 68 • Do Not Disturb, page 70 • Malicious Call Identification, page 71 • Extension Mobility, page 71 • Mobile Connect, page 72 • Line Status, page 74 • Custom Line Filters, page 75 • Hunt Groups, page 78 • Barge , page 79 • Call Chaperone, page 80 • Uniform Resource Identifier Dialing, page 81 • Intelligent Proximity for Mobile Devices, page 82 • Intelligent Proximity for Tablets, page 86 Conference
Advanced Calling Features Add a Third Party to a Conference Add a Third Party to a Conference Procedure Step 1 Step 2 Start with a connected call that is not on hold. Press Conference and do one of the following: • Enter the phone number for the party you want to add and press Call. • Press a speed-dial button. • Press Speed Dial, enter a speed-dial number, and press Speed Dial again. • Press Active Calls and select a call. • Select a call from the Call History.
Advanced Calling Features View Conference Participants Procedure Step 1 Step 2 Call a new conference participant, but do not add the participant to the conference. Press Swap to toggle between the participant and the conference. View Conference Participants You can view the details of the last 16 participants who joined the conference. Procedure While in a conference, press Show Details to view a list of participants.
Advanced Calling Features Host a Meet Me Conference Host a Meet Me Conference Procedure Step 1 Step 2 Step 3 Step 4 Obtain a Meet Me phone number from your system administrator. Distribute the Meet Me phone number to participants. When you are ready to start the meeting, lift the handset to get a dial tone and press Meet Me. Dial the Meet Me phone number. Join a Meet Me Conference Procedure Step 1 Step 2 Dial the Meet Me phone number that the conference host provided.
Advanced Calling Features Place a Call with a Speed-Dial Button Place a Call with a Speed-Dial Button Before You Begin Before you can use speed-dial buttons on your phone, you must set up Speed Dial in the Self Care Portal. Procedure To place a call, press a speed-dial button on the left side of your phone. Use a Speed-Dial Code On Hook Before You Begin Before you can use speed-dial codes on your phone, you must set up Speed Dial in the Self Care Portal.
Advanced Calling Features Do Not Disturb Note Be aware of the following requirements when you include FAC and CMC in the speed-dial string: • FAC must always precede CMC in the speed-dial string. • A speed-dial label is required for speed dials with FAC and DTMF digits. • Only one comma is allowed between FAC and CMC digits in the string. Each comma you include represents an additional pause of 2 seconds. For example, two commas (,,) represent a pause of 4 seconds.
Advanced Calling Features Turn DND On and Off • The ringer on your phone • The ringer and any visual notification that you have an incoming call When DND is enabled, your incoming calls forward to another number, such as your voicemail, if it is set up and the call is not saved or listed in your Call History. The DND feature affects all lines on a phone. The feature does not affect intercom or 911 calls. You can change your DND options from the Self Care Portal.
Advanced Calling Features Enable Extension Mobility Enable Extension Mobility Procedure Step 1 Step 2 Step 3 Step 4 Step 5 Step 6 Step 7 Press Applications. Select Extension Mobility (name can vary, including EM Service). Enter your user ID and PIN (provided by your system administrator). Select a device profile if prompted. Press Applications to sign out. Select Services. Select Extension Mobility. Step 8 Press Yes when prompted to sign out.
Advanced Calling Features Enable Mobile Connect Enable Mobile Connect Procedure Step 1 Step 2 Step 3 Press Mobility to display the current remote destination status (Enabled or Disabled). Press Select to change the status. Press Exit. Turn Mobile Connect On or Off for All Remote Destinations from a Desk Phone Procedure Step 1 Step 2 Step 3 Press Mobility or To Mobile to display the current remote destination status (Enabled or Disabled). Press Select to change the status. Press Exit.
Advanced Calling Features Switch a Mobile Call to the Desk Phone Switch a Mobile Call to the Desk Phone Procedure Step 1 Step 2 Step 3 Select a line on your desk phone. Hang up the call on your mobile phone to disconnect the mobile phone, but not the call. Press Resume on your desk phone within five to 10 seconds and start talking on the desk phone. Hand Off a Call from a Mobile Phone to the Desk Phone Procedure Step 1 While on your mobile phone, enter the access code for the hand off feature.
Advanced Calling Features Custom Line Filters Icon Indicator Line is in a Do Not Disturb (DND) state. Line Status indicators can be set up on speed-dial buttons by your system administrator and can be used with these features: Speed Dial Allows you to monitor the status of (and dial) a specific number on a speed-dial button. If the monitored line is unavailable, the Line Status button changes to a normal speed-dial button.
Advanced Calling Features Add a Line Filter You save the custom filters directly to your phone so that you can quickly select and change coverage. You can define a maximum of 20 custom filters, but only one filter may be active at a time. Note If both the Custom Line Filters and the Actionable Incoming Call Alert features are enabled, actionable call alerts apply only to the lines that are covered by filters. Add a Line Filter Procedure Step 1 Step 2 On your phone, go to Applications > Settings.
Advanced Calling Features Delete a Line Filter Delete a Line Filter Procedure Step 1 Step 2 Step 3 On your phone, go to Applications > Settings. Highlight Call notifications, and press Select. Highlight the filter to be deleted and press Delete. The filter is deleted and no longer appears in the list of filters. Duplicate a Line Filter Procedure Step 1 Step 2 Step 3 Step 4 Step 5 Step 6 Step 7 Step 8 On your phone, go to Applications > Settings. Highlight Call notifications, and press Select.
Advanced Calling Features Rename a Line Filter Step 4 Step 5 Step 6 Step 7 (Optional) Enter a new name for the filter. Add or remove available lines from the filter. Click Apply. To view the filter, press Back. Rename a Line Filter Procedure Step 1 Step 2 Step 3 Step 4 Step 5 Step 6 On your phone, go to Applications > Settings. Highlight Call notifications, and press Select. Highlight the filter to be renamed and press Edit. Enter a new name for the filter. Click Apply. To view the filter, press Back.
Advanced Calling Features Display Queue Statistics Step 2 Press Hunt Group again to sign out. Display Queue Statistics Use the queue statistics to check the status of the hunt group queue. Procedure Step 1 Press QueueStatus. The Queue status window appears. Step 2 To refresh the statistics, press Refresh. Step 3 To exit, press Exit. Barge Barge allow you to add yourself to nonprivate calls on a shared line. You access the Barge function using the Merge softkey.
Advanced Calling Features Enable Privacy on a Shared Line Enable Privacy on a Shared Line Privacy allows you to prevent others who share your line from seeing information about your calls. Privacy applies to all shared lines on your phone. If you have multiple shared lines and Privacy is enabled, others cannot view any of your shared lines. If the phone that shares your line has Privacy enabled, you can make and receive calls using the shared line as usual.
Advanced Calling Features Record a Chaperoned Call Record a Chaperoned Call Procedure Step 1 Step 2 Step 3 Step 4 Answer an incoming call. Record displays if the system determines that the call must be chaperoned and recorded. Press Conference to create a conference call. Enter the phone number for the party you want to add and press Call. When the called party answers, press Conference. The conference begins. Step 5 Press Record to begin recording the conference call.
Advanced Calling Features Intelligent Proximity for Mobile Devices Note When you enter a URI address to place a call, do not pause for more then 10 seconds between key presses. After 10 seconds of inactivity, the phone assumes that it has the complete address and attempts to place the call. When you dial or receive a call through URI dialing, the call window and incoming call alert display the complete URI address. When you enter a URI address, the maximum length is 254 characters.
Advanced Calling Features Pair a Mobile Device Pair a Mobile Device You can connect one mobile device and one Bluetooth headset at the same time. You cannot connect one mobile device and one tablet at the same time. You can pair multiple mobile devices with the phone, but only one mobile device and one Bluetooth headset can be active at the same time.
Advanced Calling Features Delete a Mobile Device Delete a Mobile Device Procedure Step 1 Step 2 Select the mobile device in the available devices list. Press Delete. Answer a Mobile Call Procedure Select Answer. Decline a Mobile Call Procedure Select Decline. The call ends. Ignore a Mobile Call Procedure Select Ignore. The call ends. Place a Mobile Call Procedure Step 1 Step 2 Step 3 Select a mobile line. Enter a ten digit number or select a contact from the call history. Press Call.
Advanced Calling Features Move a Call Between the IP Phone and a Mobile Phone Move a Call Between the IP Phone and a Mobile Phone Use your Cisco IP Phone to move an active call to or from your mobile device. Procedure Step 1 Step 2 To move the call from your Cisco IP Phone to your mobile device, select Move audio. To move the call from your mobile device to your Cisco IP Phone, select Move audio. Adjust the Mobile Device Volume Volume controls on your Cisco IP Phone and mobile device are synchronized.
Advanced Calling Features Intelligent Proximity for Tablets Save Bluetooth Contacts Use this procedure if your Bluetooth Phone Book Access Profile option is No. Procedure On the Contacts screen, select your mobile phone and check Save. Delete Bluetooth Contacts Use this procedure if your Bluetooth Phone Book Access Profile option is Save. Procedure On the Contacts screen, select your mobile phone and check Delete.
Advanced Calling Features Move Audio from the Tablet to the Phone Step 2 Step 3 Step 4 Step 5 On your Cisco IP Phone, press Applications. Choose Bluetooth > Add Bluetooth device. Select the tablet from the available devices list to pair. Verify the passkey on the tablet and the Cisco IP Phone. Move Audio from the Tablet to the Phone Procedure Step 1 When the soft client call comes to the tablet, set the audio path to use the Bluetooth connection to the phone.
Advanced Calling Features Manage Tablet Audio on Phone Cisco IP Phone 8811, 8841, 8851, and 8861 User Guide for Cisco Unified Communications Manager 10.
CHAPTER 8 Advanced Operations • Applications, page 89 • Call Functions, page 90 • Feature Buttons and Softkey, page 93 • Survivable Remote Site Telephony Overview, page 95 Applications You can view the applications that are running on your phone, including those that are not under Applications menu; for example, Directories. You may first see the disclaimer required for remote workers, if you have not already accepted it. View Active Applications Procedure Step 1 Step 2 Step 3 Press Applications .
Advanced Operations Switch to Active Applications Switch to Active Applications Procedure Step 1 Step 2 Step 3 Step 4 Press Applications . Use the Navigation cluster and Select button to scroll and select Running Applications. Choose a running application and press Switch To to open and use the selected application. Press Exit to close the application. Close Active Applications Procedure Step 1 Step 2 Step 3 Press Applications .
Advanced Operations Alert Calls Alert Calls The Alert Calls feature allows you to view a list of all Alert Calls in chronological order (oldest to most recent). You interact with this feature using a programmable line key, which makes it easier to view all of the Alert Calls that are received across your phone lines. An Alert Call is a specific phone number that you consider important and want to be alerted to when you receive a call from or make a call to this number.
Advanced Operations Forced Authorization Code Related Topics Forced Authorization Code, on page 92 Forced Authorization Code Your administrator may require that you enter a Forced Authorization (FACC) after you dial a phone number. The FAC controls access to phone numbers. For more information, contact your system administrator. When you need to enter an FAC, the phone displays Enter Authorization Code, the dialed number changes to “********”, and you hear a special tone.
Advanced Operations Feature Buttons and Softkey • If your coworker has privacy enabled, the shared line button is solid red, the session button is solid red, but the call information does not display on your phone. • If your coworker does not have privacy enabled, the shared line button is solid red, the session button is solid red, and the call displays on your phone.
Advanced Operations Feature Buttons and Softkey Feature name Programmable feature button Softkey Do Not Disturb X X Group Pickup (Group Pick Up) X X Hold Dedicated feature button X X Hunt Groups X Intercom X Malicious Call Identification (MCID) X X Meet Me X X Mobile Connect (Mobility) X X X X Mute X Other Pickup PLK Support for Queue Status X Privacy X Queue Status X Quality Reporting Tool (QRT) X Record X Redial X X Speed Dial X X Speed Dial Line Status X X
Advanced Operations Survivable Remote Site Telephony Overview Survivable Remote Site Telephony Overview If communication between your phone and the Cisco Unified Communications Server is interrupted, you receive an alert message on your phone. If you are on an active call, the call remains established, and you enter a failover situation. This failover is the Survivable Remote Site Telephony (SRST) feature. While in failover, not all the features of your phone are available.
Advanced Operations Survivable Remote Site Telephony Overview Feature Supported Notes All Calls Programmable Line Key Yes Answer Programmable Line Key Yes Unified Session Presentation Yes Conference is the only feature supported. Voicemail Yes Your voicemail will not be synchronized with other users in the Cisco Unified Communications Manager cluster. Speed Dial Yes Service IRL Programmable Line Key Yes To Voicemail (iDivert) No The iDivert softkey does not display.
Advanced Operations Survivable Remote Site Telephony Overview Feature Supported Notes Malicious Call ID No The softkey causes no action. QRT No The softkey causes no action. Hunt Group No The softkey causes no action. Intercom No The softkey causes no action. Mobility No The softkey causes no action. Privacy No The softkey causes no action. Call Back No The Call Back softkey does not display.
Advanced Operations Survivable Remote Site Telephony Overview Cisco IP Phone 8811, 8841, 8851, and 8861 User Guide for Cisco Unified Communications Manager 10.
CHAPTER 9 User Preferences • Change the Wallpaper, page 99 • Change the Ringtone, page 100 • Adjust the Phone Screen Brightness, page 100 • Adjust Phone Screen Contrast, page 100 • Change the Font Size, page 101 • Change the Phone Name, page 102 • Adjust the Headset Sidetone, page 102 • Phone Services, page 103 • Line Settings, page 103 Change the Wallpaper Your system administrator controls if you can change the wallpaper.
User Preferences Change the Ringtone Change the Ringtone You can choose a different ringtone for each line that your phone plays to indicate an incoming call. For information about adding custom ringtones to your phone, contact your system administrator. Procedure Step 1 Step 2 Step 3 Step 4 Step 5 Step 6 Step 7 Step 8 Step 9 Step 10 Press Applications . Use the Navigation cluster and Select button to scroll and select Settings. Select Ringtone.
User Preferences Change the Font Size Procedure Step 1 Step 2 Step 3 Press Applications . Use the Navigation cluster and Select button to scroll and select Settings. Select Contrast. • To increase contrast, press up or right on the Navigation cluster. • To decrease contrast, press down or left on the Navigation cluster. Step 4 Press Save to set the contrast, or press Cancel to exit.
User Preferences Change the Phone Name Procedure Step 1 Step 2 Step 3 Step 4 Step 5 Press Applications . Use the Navigation cluster and Select button to scroll and choose Settings. Choose Font Size. Choose Huge, Large, Regular,Small, or Tiny and press Set. Press Exit to return to the Settings screen. Change the Phone Name You can change the name of the phone from the default name. Procedure Step 1 Step 2 Step 3 Step 4 Step 5 On the phone, select Applications > Settings. Scroll and select Phone Name.
User Preferences Phone Services • High Phone Services Phone services can include special phone features, network data, and web-based information (such as stock quotes and movie listings). You must subscribe to a phone service using the Self Care Portal before you access it on your phone. For more information, contact your system administrator. If only one service is set up, the service opens by default. If more than one service is set up, select an option from the menu.
User Preferences Line Settings Cisco IP Phone 8811, 8841, 8851, and 8861 User Guide for Cisco Unified Communications Manager 10.
CHAPTER 10 Accessories • Accessory List, page 105 • View the Accessories List, page 106 • View Accessories Details, page 106 • USB Devices, page 107 • Set Up Wideband for an Analog Headset, page 108 • Bluetooth Headsets, page 109 • USB Headsets, page 112 • Cisco IP Phone 8800 Key Expansion Module, page 113 Accessory List Your phone supports accessories from Cisco and third-party manufacturers.
Accessories View the Accessories List Accessory Type Cisco IP Phone 8841 8851 8861 Analog X X X Analog Wideband X X X Bluetooth — X X USB — X X Microphone External PC — — X Speakers External PC — — X Headset View the Accessories List You can connect external hardware to your phone using the headjack, Bluetooth, or USB. The accessory list, by default, contains an analog headset that can be set up to enable wideband. Procedure Step 1 Step 2 PressApplications .
Accessories USB Devices • Device Name • Hostname • Device Type • Device Service • Firmware Version • Paired Status (for Bluetooth devices) • Connected Status • Configured Status Step 4 Step 5 Press Setup to configure the selected accessory for your phone. Press Exit to return to the Applications screen. USB Devices Each USB port supports a maximum of five supported and nonsupported devices that are connected to the phone. Each device connected to the phone is included in the maximum device count.
Accessories Set Up Wideband for an Analog Headset ◦iPAD 1, 2,3, and 4 ◦iPAD Air ◦iPAD mini ◦iPhone 4 and iPhone 5 series • Samsung ◦Tablet ◦Note 2 and Note 3 series ◦Galaxy S4 series Note Other mobile devices are supported but there may be instances of incompatibility where they will not get charged. When charging your mobile device using your Cisco IP Phone, the following conditions apply: • When you plug in a tablet, it takes about 3 seconds for the charging to begin.
Accessories Bluetooth Headsets The phone screen displays the wideband status for the analog headset. Step 4 Step 5 Press On or Off to enable or disable wideband for the analog headset. Press Return to return to the Accessories screen. Bluetooth Headsets (For Cisco IP Phone 8851 and 8861 only.) The Cisco IP Phone 8851 and 8861 support Bluetooth Class 1 technology when the headsets support Bluetooth. Bluetooth enables low-bandwidth wireless connections within a range of 30 feet (10 meters).
Accessories Add a Bluetooth Accessory While using Bluetooth headset, there can be potential interference issues. Therefore Cisco recommends that you reduce the proximity of other 802.11b/g devices, Bluetooth devices, microwave ovens, and large metal objects. For a Bluetooth wireless headset to work, it does not need to be within direct line-of-sight of the phone, but some barriers, such as walls or doors, and interference from other electronic devices, can affect the connection.
Accessories Turn On Bluetooth When Bluetooth is turned on, the Bluetooth active icon appears on the phone screen header. Turn On Bluetooth (For Cisco IP Phone 8851 and 8861 only.) If your system administrator has set up the Bluetooth feature for your phone, you can turn it on and off from your phone. Procedure Step 1 Step 2 Step 3 Step 4 Step 5 Step 6 Step 7 Step 8 Press Applications . Use the Navigation cluster and Select button to scroll and select Bluetooth. Press On.
Accessories USB Headsets Procedure Step 1 Step 2 Press Applications . Select a Bluetooth accessory and press Delete. The Bluetooth accessory disconnects (if it was connected) and does not display on the Accessories list. USB Headsets (For Cisco IP Phones 8851 and 8861 only.) Your phone supports USB headset devices attaching to all USB ports including side USB, back USB, and Key Expansion Module USB ports.
Accessories Cisco IP Phone 8800 Key Expansion Module Cisco IP Phone 8800 Key Expansion Module The Cisco IP Phone 8800 Key Expansion Module (KEM) attaches to your Cisco IP Phone 8851 or Cisco IP Phone 8861 and allows you to add up to 36 extra line appearances or programmable buttons to your phone. The programmable buttons can be set up as phone line buttons, speed-dial buttons, or phone feature buttons. You can add multiple Expansion Modules to the Cisco IP Phone 8851 and Cisco IP Phone 8861.
Accessories Cisco IP Phone 8800 Key Expansion Module Features LCD screen: Displays the phone number, speed-dial number (or name or other text label), phone service, phone feature, or Privacy assigned to each button. Icons indicating line status appear similar to, and function the same as, those on the Cisco IP Phone to which the Key Expansion Module is attached. 1 Lighted Buttons: 18 line buttons. Depending on the mode, each button or pair of buttons corresponds to one line (as with the Cisco IP Phone).
Accessories Cisco IP Phone 8800 Key Expansion Module Features Your administrator sets up the Key Expansion Module to display in one-column or two-column mode. One-column mode In one-column mode, each row in the display corresponds to one line, and this line can be accessed by either the button on the left or the button on the right. In this configuration, the Key Expansion Module displays 9 lines on page 1, and 9 lines on page 2. The following graphic shows the one-column mode.
Accessories Place a Call on the Key Expansion Module Two-column mode In two-column mode, each of the buttons on the left and right of the screen is assigned to different lines. In this configuration, the Key Expansion Module displays 18 lines on page 1, and 18 lines on page 2. The following graphic shows the two-column mode. Place a Call on the Key Expansion Module Procedure Step 1 Step 2 Press the line button on the Key Expansion Module. Dial a telephone number.
Accessories Adjust Key Expansion Module Brightness Adjust Key Expansion Module Brightness Procedure Step 1 Step 2 Step 3 Step 4 Step 5 Step 6 Press Applications on the phone. Use the Navigation pad and Select to scroll and select Settings. Select Brightness. Select Key Expansion Module. If required, select the KEM number. Adjust brightness. • To increase brightness, press the right arrow on the Navigation pad. • To decrease brightness, press the left arrow on the Navigation pad.
Accessories Adjust Key Expansion Module Brightness Cisco IP Phone 8811, 8841, 8851, and 8861 User Guide for Cisco Unified Communications Manager 10.
CHAPTER 11 Frequently Asked Questions • Why Can't I See All Active Calls on My Phone?, page 119 • How Do I Redirect an Incoming Call?, page 120 • How Do I Silence a Ringing Call If I'm On a Call?, page 120 • How Do I Resume a Call That is On Hold?, page 120 • What Is the Difference Between Buttons on the Left and Those on the Right of the Screen?, page 121 • Why Do Softkeys Keep Changing?, page 121 • What Is the Best Way to Look at Calls When I Have a Shared Line or Multiple Lines?, page 121 • What Should
Frequently Asked Questions How Do I Redirect an Incoming Call? Answer When there are more calls than available session buttons on the phone, you can scroll to see them. Calls are sorted from oldest to newest, with the oldest call at the top of the list. How Do I Redirect an Incoming Call? Question How do I redirect an incoming call when I am on a call? Answer To redirect an incoming (ringing) call while on another call, highlight the incoming call, and then press Decline.
Frequently Asked Questions What Is the Difference Between Buttons on the Left and Those on the Right of the Screen? What Is the Difference Between Buttons on the Left and Those on the Right of the Screen? Question What is the difference between the buttons on the left and those on the right of the screen? Answer Your phone has feature buttons on the left and call session buttons on the right. Use the feature buttons to access features (such as speed dial) or select a phone line.
Frequently Asked Questions What Should I Do If I Accidentally Press a Button While on a Call? What Should I Do If I Accidentally Press a Button While on a Call? Question What should I do if I accidentally press a button while on a call? Answer If you are on a call and press a button for another line, your line view will change. Your current call disappears from view and calls for the newly selected line are displayed.
Frequently Asked Questions How Do I Connect Two Calls and then Drop from the Line Myself? How Do I Connect Two Calls and then Drop from the Line Myself? Question How do I connect two calls and then drop from the line myself? Answer When you are on an active call (not on hold), do the following: 1 Press Transfer and enter the transfer recipient’s phone number in one of these ways: • Press the session button of a held call. • Enter the transfer recipient’s phone number.
Frequently Asked Questions How Can I Combine Two Calls Into a Single Conference Call? Answer Yes, before completing a conference or transfer, you can press Release or Cancel to cancel it. How Can I Combine Two Calls Into a Single Conference Call? Question How can I combine two calls on hold into a single conference call? Answer Make sure that one of the calls is active (not on hold). If both calls are on hold, resume one cal, and then: 1 Press Conference .
CHAPTER 12 Troubleshooting • Missing Alert Calls Button, page 125 • Missing All Calls Button, page 125 • Cannot Sign In to Personal Directory, page 126 • Cannot Access Self Care Portal, page 126 • Security Error Message, page 126 • Report Phone Problems, page 127 • Documentation, Service Requests, and Additional Information, page 127 Missing Alert Calls Button Issue I would like to use the Alert Calls button but it is not on my phone. Possible Cause It has not been set up by your system administrator.
Troubleshooting Cannot Sign In to Personal Directory Possible Cause It has not been set up by your system administrator or your system administrator may have set up your phone so that the primary line button performs the All Calls function. Solution Contact your system administrator to enable the All Calls feature for you or check with your administrator about the primary line button functionality. Cannot Sign In to Personal Directory Problem You are unable to sign in to your personal directory.
Troubleshooting Report Phone Problems Cause Your phone firmware has identified an internal error. Solution If the message persists, contact your system administrator. Report Phone Problems Your system administrator may temporarily configure your phone with the Quality Reporting Tool (QRT) to troubleshoot performance problems. Depending on configuration, use the QRT to: • Immediately report an audio problem on a current call. • Select a general problem from a list of categories and choose reason codes.
Troubleshooting Documentation, Service Requests, and Additional Information Cisco IP Phone 8811, 8841, 8851, and 8861 User Guide for Cisco Unified Communications Manager 10.
CHAPTER 13 Product Safety and Security • Safety and Performance Information, page 129 • FCC Compliance Statements, page 130 • Cisco Product Security Overview, page 131 Safety and Performance Information Power Outage Power outages and other devices can affect your Cisco IP Phone. Your access to emergency service through the phone requires that the phone receive power. If a power interruption occurs, Service and Emergency Calling Service dialing will not function until power is restored.
Product Safety and Security Bluetooth Wireless Headset Performance • Use shielded cables for the external device, or use cables with a better shield and connector. • Shorten the length of the external device cable. • Apply ferrites or other such devices on the cables for the external device. Cisco cannot guarantee the performance of external devices, cables, and connectors.
Product Safety and Security FCC Receivers and Class B Digital Statement FCC Receivers and Class B Digital Statement This product has been tested and complies with the specifications for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation.
Product Safety and Security Cisco Product Security Overview Cisco IP Phone 8811, 8841, 8851, and 8861 User Guide for Cisco Unified Communications Manager 10.
CHAPTER 14 Warranty • Cisco One-Year Limited Hardware Warranty Terms, page 133 Cisco One-Year Limited Hardware Warranty Terms Special terms apply to your hardware warranty and services that you can use during the warranty period. Your formal Warranty Statement, including the warranties and license agreements applicable to Cisco software, is available on Cisco.com at the following URL: http://www.cisco.com/go/hwwarranty.
Warranty Cisco One-Year Limited Hardware Warranty Terms Cisco IP Phone 8811, 8841, 8851, and 8861 User Guide for Cisco Unified Communications Manager 10.
