TP- 0 0 1 0 0 Cisco Model DPC3939B DOCSIS 3.
Please Read Important Read this entire guide. If this guide provides installation or operation instructions, give particular attention to all safety statements included in this guide.
Notices Trademark Acknowledgments Cisco and the Cisco logo are trademarks or registered trademarks of Cisco and/or its affiliates in the U.S. and other countries. To view a list of Cisco trademarks, go to this URL: www.cisco.com/go/trademarks. DOCSIS is a registered trademark of Cable Television Laboratories, Inc. EuroDOCSIS, EuroPacketCable, and PacketCable are trademarks of Cable Television Laboratories, Inc. The Wi-Fi Protected Setup mark is a mark of the Wi-Fi Alliance.
Copyright © 2014 Cisco Systems, Inc. All rights reserved. Information in this publication is subject to change without notice. No part of this publication may be reproduced or transmitted in any form, by photocopy, microfilm, xerography, or any other means, or incorporated into any information retrieval system, electronic or mechanical, for any purpose, without the express permission of Cisco Systems, Inc.
Notice to Installers The servicing instructions in this notice are for use by qualified service personnel only. To reduce the risk of electric shock, do not perform any servicing other than that contained in the operating instructions, unless you are qualified to do so. Notice à l’attention des installateurs de réseaux câblés Les instructions relatives aux interventions d’entretien, fournies dans la présente notice, s’adressent exclusivement au personnel technique qualifié.
Mitteilung für CATV-Techniker Die in dieser Mitteilung aufgeführten Wartungsanweisungen sind ausschließlich für qualifiziertes Fachpersonal bestimmt. Um die Gefahr eines elektrischen Schlags zu reduzieren, sollten Sie keine Wartungsarbeiten durchführen, die nicht ausdrücklich in der Bedienungsanleitung aufgeführt sind, außer Sie sind zur Durchführung solcher Arbeiten qualifiziert.
Contents IMPORTANT SAFETY INSTRUCTIONS v United States FCC Compliance x CE Compliance xii About This Guide xiv Chapter 1 Introducing the Wireless Gateway 1 Introduction ......................................................................................................................... 2 What's In the Carton? .......................................................................................................... 4 Front Panel Description ......................................................
Contents Chapter 5 Maintaining the Battery 43 Location of the Battery ...................................................................................................... 44 Battery Maintenanc e ......................................................................................................... 45 Chapter 6 Troubleshooting the Wireless Gateway 47 Frequently Asked Questions ............................................................................................
IMPORTANT SAFETY INSTRUCTIONS IMPORTANT SAFETY INSTRUCTIONS 1) Read these instructions. 2) Keep these instructions. 3) Heed all warnings. 4) Follow all instructions. 5) Do not use this apparatus near water. 6) Clean only with dry cloth. 7) Do not block any ventilation openings. Install in accordance with the manufacturer's instructions. 8) Do not install near any heat sources such as radiators, heat registers, stoves, or other apparatus (including amplifiers) that produce heat.
IMPORTANT SAFETY INSTRUCTIONS Outdoor Grounding System If this product connects to an outdoor antenna or cable system, be sure the antenna or cable system is grounded (earthed). This provides some protection against voltage surges and built-up static charges. Article 810 of the National Electric Code (NEC) ANSI/NFPA No.
IMPORTANT SAFETY INSTRUCTIONS Eliminate AC Power/Mains Overloads WARNING: Avoid electric shock and fire hazard! Do not overload AC power/mains, outlets, extension cords, or integral convenience receptacles. For products that require battery power or other power sources to operate them, refer to the operating instructions for those products. Handling Disposable Batteries This product may contain a rechargeable Lithium-Ion battery to provide stand-by operation in the event of an AC power failure.
IMPORTANT SAFETY INSTRUCTIONS Provide Ventilation and Select a Location Remove all packaging material before applying power to the product. Make certain to operate this unit only in a vertical position. Do not place this apparatus on a bed, sofa, rug, or similar surface. Do not place this apparatus on an unstable surface. Do not install this apparatus in an enclosure, such as a bookcase or rack, unless the installation provides proper ventilation.
IMPORTANT SAFETY INSTRUCTIONS Telephone Equipment Notice When using your telephone equipment, basic safety precautions should always be followed to reduce the risk of fire, electric stock and injury to persons, including the following: 1. Do not use this product near water, for example, near a bath tub, wash bowl, kitchen sink or laundry tub, in a wet basement or near a swimming pool. 2. Avoid using a telephone (other than a cordless type) during an electrical storm.
United States FCC Compliance United States FCC Compliance This device has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against such interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy. If not installed and used in accordance with the instructions, it may cause harmful interference to radio communications.
United States FCC Compliance US This system has been evaluated for RF exposure for humans in reference to ANSI C 95.1 (American National Standards Institute) limits. The evaluation was based in accordance with FCC OET Bulletin 65C rev 01.01 in compliance with Part 2.1091 and Part 15.27. The minimum separation distance from the antenna to general bystander is 7.9 inches (20 cm) to maintain compliance.
CE Compliance CE Compliance Declaration of Conformity with Regard to the EU Directive 1999/5/EC (R&TTE Directive) This declaration is only valid for configurations (combinations of software, firmware and hardware) supported or provided by Cisco Systems for use within the EU. The use of software or firmware not supported or provided by Cisco Systems may result in the equipment no longer being compliant with the regulatory requirements.
CE Compliance Note: The full declaration of conformity for this product can be found at http://www.cisco.com/ we b/co nsumer/ support/ compliance_info.htm l. The following standards were applied during the assessment of the product against the requirements of the Directive 1999/5/EC: Radio: EN 300 328 EMC: EN 301 489-1 and EN 301 489-17 Safety: EN 60950 and EN 50385 The CE mark and class-2 identifier are affixed to the product and its packaging.
About This Guide About This Guide Introduction Welcome. This guide provides instructions and recommendations for placing, installing, configuring, operating, maintaining, and troubleshooting the Cisco® Model DPC3939B DOCSIS 3.0 16x4 Wireless Business Voice Gateway (DPC3939B). Purpose This guide covers the Model DPC3939B DOCSIS 3.0 16x4 Wireless Business Voice Gateway. All features described in this guide are standard to this Wireless Gateway unless otherwise noted as an optional feature.
1 Chapter 1 Introducing the Wireless Gateway Introduction This chapter provides an overview of Wireless Gateway features, indicators, and connectors to help you become familiar with the Wireless Gateway and the benefits it offers. This chapter also lists the accessories and equipment that are provided with the Wireless Gateway so that you can verify that you received all of these items. In This Chapter TP-0010 0 Introduction ....................................................................
Chapter 1 Introducing the W ireless Gateway Introduction The Cisco® Model DPC3939 DOCSIS 3.0 16x4 Wireless Business Voice Gateway (DPC3939) is an advanced, high-performance home gateway that combines Ethernet, Voice over IP (VoIP), router, and wireless access point technologies in a single device to provide a cost-effective voice and networking solution for Connected Home and Managed Home experiences. This chapter lists the benefits and features of the model DPC3939B Wireless Gateway.
Introduction Design and Function Embedded network management client for simplified out of the box setup and configuration Local device management via web-based GUI Management User-configurable Parental Control blocks access to undesirable Internet sites Simplified, unified home network management Advanced firewall technology deters hackers and protects the home network from unauthorized access Allows automatic software upgrades by your service provider DOCSIS-compliant secure software downloads
Chapter 1 Introducing the W ireless Gateway What's In the Carton? When you receive your Wireless Gateway, you should check the equipment and accessories to verify that each item is in the carton and that each item is undamaged. The carton contains the following items: One AC power cord One Model DPC3939B Wireless Gateway One Lithium Ion cartridge battery (May not be provided with all products.) If any of these items are missing or damaged, please contact your service provider for assistance.
Front Panel Description Front Panel Description The front panel of your Wireless Gateway provides LED status indicators that indicate how well and at what state your Wireless Gateway is operating. See Operation of Front Panel Indicators (on page 37), for more information on front panel LED status indicator functions. Wireless Gateway TP-0010 0 1 POWER—ON, power is applied to the Wireless Gateway. OFF when power is off to the Wireless Gateway.
Chapter 1 Introducing the W ireless Gateway 5 5 GHz—ON, the wireless access point is operational. Blinking indicates that data is being transferred over the wireless connection. 6 TEL1 —ON indicates telephony service is enabled. Blinks when line 1 is in use. OFF indicates that phone service for TEL 1 is not enabled. 7 TEL2 —ON indicates telephony service is enabled. Blinks when line 2 is in use. OFF indicates that phone service for TEL 2 is not enabled.
Top Panel Description Top Panel Description Two buttons and LEDs on the top panel of the Wireless Gateway show the status of the Wireless Protected Setup (WPS) and Page features. 1 WPS (WIRELESS PROTECTED SETUP)—OFF (normal condition) Wireless Protected Setup is not active. Blinking indicates the button has been pressed and WPS is active so that a new wireless client can be added to the wireless network. 2 PAGE—OFF (normal condition) indicates the Page feature is not active.
Chapter 1 Introducing the W ireless Gateway Bottom Panel Description The bottom panel of your Wireless Gateway contains a product information label and the door to the battery compartment.
Back Panel Description Back Panel Description The following illustration identifies the back panel components on the Cisco Wireless Gateway. Descriptions for each component follow the illustration. Important: Do not connect your PC to both the Ethernet and USB ports (future capability) at the same time. Important: Use only the power cord provided with your Wireless Gateway. CAUTION: Avoid damage to your equipment. Only use the power cord that is provided with your Wireless Gateway.
Chapter 1 Introducing the W ireless Gateway CAUTION: The RESET button is for maintenance purposes only. Do not use unless instructed to do so by your service provider. Doing so may cause you to lose any settings you have selected. 10 2 USB (optional for some models)—Connects the Wireless Gateway to selected devices. For models that support USB, the default is one USB port. 3 TEL1 and Alarm/Tel2—RJ-11 telephone ports for connecting telephones, fax machines, and/or an analog home alarm system.
2 Chapter 2 Installing the Wireless Gateway Introduction This chapter describes how to properly install the Wireless Gateway and connect the Wireless Gateway to a computer and other devices. In This Chapter TP-0010 0 Installation P reparations ....................................................................12 Install the Wireless Gateway .............................................................16 Install the Battery .........................................................................
Chapter 2 Installing the Wireless Gateway Installation Preparations Before installing the Wireless Gateway, make sure that your system meets or exceeds the requirements listed in this section. Also, make sure that you have prepared your home and home devices as described in this section.
Installation Preparations Telephone Device Types You can use telephone devices that are not labeled with a REN number, but the maximum number of attached telephone devices cannot be accurately calculated. With telephone devices that are not labeled, each device should be connected and the ring signal should be tested before adding more devices. If too many telephone devices are attached and the ring signal can no longer be heard, telephone devices should be removed until the ring signal works properly.
Chapter 2 Installing the Wireless Gateway You will need to give your service provider information about the Wireless Gateway to use the high-speed Internet feature that this product offers.
Installation Preparations Write down these numbers in the spaces provided: Serial Number _______________________ CM MAC Address ________________________ MTA MAC Address ________________________ Telephone Service You will need to establish a telephone account with your local service provider to use your Wireless Gateway for telephone service. When you contact your service provider, you may be able to transfer your existing telephone numbers.
Chapter 2 Installing the Wireless Gateway Install the Wireless Gateway This section describes how to connect your Wireless Gateway to support the services that the Wireless Gateway offers. Connect Devices to the Wireless Gateway Professional installation may be available. Contact your local service provider for further assistance. The following diagram illustrates one of the various networking options that are available to you.
Install the Wireless Gateway WARNING: To prevent possible damage to equipment, disconnect any other telephone service before connecting your Wireless Gateway to the same wires. Hazardous electrical voltages can exist on the telephone, Ethernet, or coax cable wiring. Be sure to disconnect AC power from all devices while installing your service. All wiring and connections must be properly insulated to prevent electrical shock.
Chapter 2 Installing the Wireless Gateway 6 Locate the AC power cord provided with your Wireless Gateway. Connect the barrel connector end of the power cord into the power input on the back of the Wireless Gateway. Then, plug the other end of the power cord into an AC outlet. The Wireless Gateway will perform an automatic search to locate and sign on to the broadband data network. This process may take up to 2-5 minutes.
Install the Battery Install the Battery Your Wireless Gateway may include one rechargeable Lithium-Ion battery to provide stand-by operation in the event of an AC power failure. We recommend that you install the battery before mounting the Wireless Gateway to a wall (if you decide to do so) and before installing the Wireless Gateway in your home. It is possible to use the Wireless Gateway without the battery.
Chapter 2 Installing the Wireless Gateway 4 Close the battery compartment door. Important: After you install the Wireless Gateway and plug it into an AC electrical outlet as described in Install the Wireless Gateway (on page 16), it can take as long as 24 hours for the battery to charge fully. However, you can begin using your high-speed Internet and telephone service immediately after installation.
MoCA Installation Guidelines MoCA Installation Guidelines MoCA is an in-home distribution technology that leverages the coax cable networks that exist in more than 90% of US households. MoCA is an attractive option because it provides a relatively low-cost method of getting DVR and other multimedia sharing video services to multiple TVs within the home without additional cable installation. MoCA operates over the physical layer of the home coaxial cable plant in the 10001500 MHz spectrum.
Chapter 2 Installing the Wireless Gateway Identify sources of noise and interference on the MoCA spectrum. Re-qualify additional coax outlets to support MoCA-enabled devices and services. Pre-Installation Instructions Prior to installing MoCA, complete the following tasks: 1 Contact your service provider and ensure that the Wireless Gateway is enabled for MoCA services.
MoCA Installation Guidelines 8 If you have not already done so, connect an Ethernet compatible device (for example, a set-top, computer, or PlayStation) to the Ethernet port on the Wireless Gateway. The ONLINE LED should turn on and the device should be ready to use. 9 Follow the steps above to connect additional Wireless Gateways to the network; note that up 15 wireless gateways can be added to a MoCA network.
3 Chapter 3 Configuring the Wireless Gateway Introduction This chapter provides instructions for configuring the Wireless Gateway to operate correctly. Examples of the configuration pages are for illustration purposes only and may differ from the pages shown on your Wireless Gateway. Important: If you are not familiar with the network configuration procedures detailed in this chapter, contact your service provider before attempting to change any of the Wireless Gateway settings.
Chapter 3 Conf iguring the Wireless Gateway Configure Wireless Settings Setting up the gateway for wireless communication provides you with the freedom to connect to the Internet from any location within range of the Wireless Access Point (WAP) without having to use wired connections. This section provides procedures for configuring the WAP to meet your needs. These options are available as tabs on the Gateway > Connection > WiFi page.
Configure Wireless Settings Private WiFi Network From the Gateway > Connection > WiFi page, click the Edit buttons in 2.4 GHz or 5GHz network to configure Network Name (SSID), Mode, Security Mode, Channel Selection and Network Password and Enable/Disabling the wireless network or Broadcasting Network Name.
Chapter 3 Conf iguring the Wireless Gateway Configure the Wireless Gateway for the 2.4 GHz Wireless Network This section describes how to configure wireless settings for the 2.4 GHz wireless network. Use the descriptions and instructions in the following table to manually configure the basic settings for wireless communication for the Wireless Gateway. After you make your selections, click Save Settings to apply your changes or Restore Default Settings to set values back to factory default values.
Configure Wireless Settings Field Label Description Mode Choose one of these options for the network mode: 802.11 n 802.11 g/n 802.11 b/g/n Important: When TKIP authentication only is selected, B/G/N Mixed network mode is not available.
Chapter 3 Conf iguring the Wireless Gateway Configure the Wireless Gateway for the 5 GHz Wireless Network This section describes how to configure wireless settings for the 5 GHz wireless network. Use the descriptions and instructions in the following table to manually configure the basic settings for wireless communication for the Wireless Gateway. After you make your selections, click Save Settings to apply your changes or Restore Default Settings to set values back to factory default values.
Configure Wireless Settings Field Label Description Mode Choose one of these options for the network mode: 802.11 n 802.11 a/n Note: Only the following Security modes are available: Open and WPA2-PSK (AES). Security Mode Choose one of these options for the security mode Open (risky) WPA2-PSK(AES) (8 to 63 Ascii characters or 64 Hex digits) WPAWPA2-PSK (TKIP/AES) recommended (8 to 63 Ascii characters or 64 Hex digits) Note: Not all wireless adapters support WPA2.
Chapter 3 Conf iguring the Wireless Gateway Configure MAC Address Filtering Use this page to configure MAC address filtering for your wireless network separately for 2.4 GHz and 5 GHz networks. This feature allows you to give or deny access privileges to certain wireless clients. Use the descriptions and instructions in the following table to configure MAC address filtering for your wireless network. After you make your selections, click Save Filter Settings to apply your changes.
Configure Wireless Settings Field Description SSID Click the SSID drop-down arrow to select the SSID to which you would like to apply the filtered clients: Auto-Learned Wi-Fi Devices Allow All- allow access to all the clients included in WiFi Control List Allow- allow access to the selected clients in WiFi Control List Deny- deny access to the selected clients in WiFi Control List Check the box next to each connected device that you want to add to the list of devices.
Chapter 3 Conf iguring the Wireless Gateway Configure and Connect WiFi Protected Setup Clients Use this page to manually set up and connect WPS clients, WPS PIN method and Push Button. Use the descriptions and instructions in the following table to manually set up and connect WPS clients, WPS PIN method and Push Button. After you make your selections, click Pair to connect your wireless device. Field Description SSID Click the SSID drop-down arrow to select the SSID to connect a client to using WPS.
Configure Wireless Settings Field Description Wireless Clients PIN To pair, select the Pair button and your wireless device will connect within two minutes. You may also press the [push] button on this device. The Wireless Clients PIN, found from client, needs to be entered in this field and click PAIR.
4 Chapter 4 Operation of Front Panel Indicators Introduction This chapter describes the behavior of the front panel indicators when the Wireless Gateway is first powered up, during normal operations, and in special conditions. In This Chapter TP-0010 0 Initial Power On, Calibration, and Registration (AC Power applied) ...............................................................................................38 Normal Op erations (AC Power Applied) ........................................
Chapter 4 Operation of Front Panel Indicators Initial Power On, Calibration, and Registration (AC Power applied) The following chart illustrates the sequence of steps and the corresponding appearance of the Wireless Gateway front panel LED status indicators during power up, calibration, and registration on the network when AC power is applied to the Wireless Gateway. Use this chart to troubleshoot the power up, calibration, and registration process of your Wireless Gateway.
Initial Power On, Calibration, and Registration (AC Power applied) Front Panel LED Status Indicators During Initial Pow er Up, Calibration, and Registration Part 2, Telephone Registration TP-0010 0 Step: 7 8 9 10 11 Front Panel Indicator Data Network Registration Complete Requesting Telephone IP Address Request Telephone Provisioning File Restarting Voice Telephone Service Registration Complete 1 POWER On On On On On 2 US/DS On On On On On 3 ONLINE On On On On On 4 2.
Chapter 4 Operation of Front Panel Indicators Normal Operations (AC Power Applied) The following chart illustrates the appearance of the Wireless Gateway front panel LED status indicators during normal operations when AC power is applied to the gateway. Front Panel LED Status Indicators During Normal Conditions Front Panel Indicator 1 POWER On 2 US/DS On 3 ONLINE On 4 2.
Special Conditions Special Conditions The following chart describes the appearance of the Wireless Gateway front panel LED status indicators during special conditions to show when you have been denied network access. Front Panel LED Status Indicators During Special Conditions Front Panel Indicator 1 POWER Network Access Denied Slow Blinking (once per second) 2 US/DS Slow Blinking (once per second) 3 ONLINE Slow Blinking (once per second) 4 2.
5 Chapter 5 Maintaining the Battery Introduction This chapter describes how to maintain and replace the battery that is included with the Wireless Gateway. In This Chapter TP-0010 0 Location of the Battery .......................................................................44 Battery Maintenanc e ..........................................................................
Chapter 5 Maintaining the Battery Location of the Battery The following illustration shows the location of the battery.
Battery Maintenance Battery Maintenance If your Wireless Gateway contains a battery backup feature, a high-capacity rechargeable battery provides stand-by operation in the event of an AC power failure. You can replace the battery without the use of any tools. WARNING: Fully charged high-capacity rechargeable batteries should be handled with care. Replace only with the battery recommended by the manufacturer. Do not disassemble it or attempt to recharge the battery outside the system.
Chapter 5 Maintaining the Battery 4 Insert a new battery into the battery compartment. Do not force the battery into the compartment, but be sure to press the battery all the way in until it seats fully. 5 Close the battery compartment door. The battery lock will automatically reengage. Important: It can take as long as 24 hours for the battery to charge fully. Note: Dispose of the battery in accordance with local regulations and instructions from your service provider.
6 Chapter 6 Troubleshooting the Wireless Gateway Introduction This chapter describes the most common issues that may occur after the Wireless Gateway is installed and provides possible solutions and tips for improved performance of the Wireless Gateway. In This Chapter TP-0010 0 Frequently Asked Questions .............................................................48 Common Troubles hooting Issues .....................................................54 Tips for Improved Performa nce ..............
Chapter 6 Troubleshooting the Wireless Gateway Frequently Asked Questions This section provides answers to common questions about the Wireless Gateway. How Do I Configure TCP/IP Protocol? To configure TCP/IP protocol, you need to have an Ethernet Network Interface Card (NIC) with TCP/IP communications protocol installed on your system. TCP/IP is a communications protocol used to access the Internet.
Frequently Asked Questions 8 9 To specify DNS server address settings, do one of the following: To get a DNS server address automatically using DHCP, click Obtain DNS server address automatically, and then click OK. To specify a DNS server address, click Use the following DNS server addresses, and then, in the Preferred DNS server and Alternate DNS server fields, type the addresses of the primary and secondary DNS servers. To change advanced DNS, WINS, and IP settings, click Advanced.
Chapter 6 Troubleshooting the Wireless Gateway 5 Click Options in the TCP/IP window, and then click Active in the TCP/IP Options window. Note: Make sure that the Load only when needed option is unchecked. 6 Verify that the Use 802.3 option located in the upper-right corner of the TCP/IP window is unchecked. If there is a check mark in the option, uncheck the option, and then click Info in the lower-left corner. 7 Is there a Hardware Address listed in this window? If yes, click OK.
Frequently Asked Questions 5 Click the X in the upper-right corner of the window to close the Command Prompt window. You have completed this procedure. Note: If you cannot access the Internet, contact your service provider for further assistance. Renew ing the IP Address on Window s 95, 98, 98SE, and ME Sy stems 1 Click Start, and then click Run. The Run window opens. 2 In the Open field, type winipcfg and click OK. The IP Configuration window opens.
Chapter 6 Troubleshooting the Wireless Gateway 12 Verify that the Use 802.3 option located in the upper-right corner of the TCP/IP window is not selected. If there is a check mark in the option, select the option to clear the check mark, and then click Info in the lower-left corner. 13 Is there a Hardware Address listed in this window? If yes, click OK. To close the TCP/IP Control Panel window, click File, and then scroll down to click Close. If no, repeat these instructions from Step 6.
Frequently Asked Questions Can I Use my Existing Phone Number with the Wireless Gateway? Telephone numbers are portable in some areas. Contact your telephone service provider for more information about using an existing telephone number. How Many Telephones Can I Connect? The RJ-11 telephone-style connectors on the Wireless Gateway can each provide telephone service to multiple telephones, fax machines, and analog modems.
Chapter 6 Troubleshooting the Wireless Gateway Common Troubleshooting Issues This section describes common problems and offers solutions. I don't understand the front panel status indicators See Operation of Front Panel Indicators (on page 37), for more detailed information on front panel LED status indicator operation and function.
Common Troubleshooting Issues There may be a problem with your home telephone wiring. Use a telephone and connect directly to the same RJ-11 port on the back of the unit. If the dial tone is working here but does not work at other locations in the home, a professional may need to diagnose and repair a problem with your telephone wiring. Verify that the telephone company has removed the previous telephone service from your home telephone wiring.
Chapter 6 Troubleshooting the Wireless Gateway Tips for Improved Performance If your Wireless Gateway does not perform as expected, the following tips may help. If you need further assistance, contact your service provider. Verify that the plug to your Wireless Gateway AC power is properly inserted into an electrical outlet. Verify that your Wireless Gateway AC power cord is not plugged into an electrical outlet that is controlled by a wall switch.
7 Chapter 7 Customer Information If You Have Questions If you have technical questions, call your service provider for assistance.
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