User`s guide
25
FREQUENTLY SKED QUESTIONS (CONTINUED)
Q 12. My digital terminal remote control is not working. What should I do?
A 12. Press and hold the CBL and SELECT keys at the same time until the LED on the remote blinks twice. Then enter the
code 8 9 1 and reprogram the mode keys.
Q 13. I ordered a Viewer’s Choice film by mistake. Can I cancel my order?
R 13. Yes. Press SETTINGS twice, highlight PPV: Purchases and press SELECT; highlight Pending and press SELECT; highlight
the title you want to cancel, then press SELECT. When the Confirmation screen is displayed, press to confirm the cancellation.
Q 14. I want to order an Indigo or Viewer’s Choice film, but the film’s description isn’t displayed on the channel showing it.
R 14.
You can still order this film. Press GUIDE, select the channel broadcasting the film, press INFO, and dial the telephone
number that appears at the bottom of the synopsis. To keep this situation from recurring, contact Customer Technical Support.
Q 15.
Can I order a film on the high-definition Indigo or Viewer’s Choice channels, even if I don’t have an HD digital terminal?
R 15. Technically, yes; but you won’t have any sound or picture, because the film can’t be decoded without the HD digital
terminal. And you will be billed for the film regardless, since the system still records your order. To avoid this situation, we
recommend that you use the Parental Control feature to block access to these channels.
Q 16.
When I use the Digital Audio output to connect my digital terminal to my home theatre system, I have no sound on a few
channels. I don’t experience this problem when I connect my digital terminal directly to my TV.
R 16. Most stations broadcast in Dolby Digital Stereo (two channels), but there are a few stations that broadcast in PCM
audio format. Your home theatre should be able to detect the audio format and adjust your system accordingly. If you have
no sound on a few stations, your system may be having trouble detecting the audio format. You can solve the problem by
enabling manual mode on your home theatre receiver and selecting the appropriate format (PCM/Dolby). You can also
select the "Digital Audio: Other" setting in the General Settings menu of your digital terminal. Your terminal will convert the
audio from all channels to PCM format, and you will no longer need to make audio settings manually. If you choose this
setting,
however, you must reset the terminal to Dolby Digital mode when you want to watch a program broadcast in Dolby
Digital 5.1.
Q 17.
I’ve checked the connections, but I still have no sound on channel 350 when I use the Digital Audio output.
R 17. On the IIlico terminal, 350 is an analog channel, which is why there is no signal for this channel when using the
Digital Audio output. To get sound on channel 350, you need to connect the analog audio outputs to your home theatre
receiver.
Q 18.
The time is displayed on the front panel of my terminal, but I have no image on my TV (black or blue screen).
R 18. Ensure that your digital terminal is powered on (the green Power indicator should be lit), and press INFO on your
remote control:
• If the INFO strip appears at the bottom of your screen but the rest of the screen remains black, try tuning to another
channel. If you still have no image, unplug your terminal from the electrical outlet, then plug it back in. If the problem
persists after the terminal resets, contact Customer Technical Support.
• If the INFO strip does NOT appear at the bottom of your screen, it means your peripherals are not connected properly.
Re-check your connections in the user’s manual, and ensure that your equipment is tuned either to channel 3 or LINE,
based on your chosen connections.
The telephone numbers for Customer Service and Customer Technical Support are listed on page 70.